First Mile Hub Supervisor - (New Cairo)

Reposted 3 Days Ago
Be an Early Applicant
Cairo, EGY
In-Office
Mid level
Logistics • Software • Transportation
Your next-day delivery service online. Innovation that moves E-commerce.
The Role
Supervise daily pickup operations, assign schedules, monitor performance, handle escalations, and ensure efficient coordination with field teams.
Summary Generated by Built In
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
About the Job:
Lead and control daily pickup operations to ensure all orders are collected from merchants on time and transferred to hubs according to SLA and route plans.
 
.Job Code:
2024OPER-386

Job Responisbilities :

  • - Manage and assign daily pickup schedules for field teams.
  • - Monitor real-time pickup performance via dashboard or system.
  • - Track SLA, pickup success rate, and order accuracy.
  • - Handle escalations from merchants and ensure issue resolution.
  • - Supervise field coordinators and ensure performance alignment.
  • - Conduct morning briefings and end-of-day summaries.
  • - Validate data accuracy in pickup reports and system updates.
  • - Coordinate with Reverse and Linehaul teams for smooth transitions.

Job Qualifications :

  • - Bachelor’s degree or equivalent experience.
  • - 2–4 years of logistics or delivery operations experience.
  • - Strong leadership and communication skills.
  • - Knowledge of pickup processes, routing, and KPIs.
  • - Proficient in Excel and operational tracking tools.

Skills Required

  • Bachelor's degree or equivalent experience
  • 2-4 years of logistics or delivery operations experience
  • Strong leadership and communication skills
  • Knowledge of pickup processes, routing, and KPIs
  • Proficient in Excel and operational tracking tools
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The Company
HQ: Cairo
1,030 Employees
Year Founded: 2017

What We Do

Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.

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