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Your next-day delivery service online. Innovation that moves E-commerce.
The Role
Supervise daily pickup operations, assign schedules, monitor performance, handle escalations, and ensure efficient coordination with field teams.
Summary Generated by Built In
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the Job:
Lead and control daily pickup operations to ensure all orders are collected from merchants on time and transferred to hubs according to SLA and route plans.
.Job Code:
2024OPER-386
Job Responisbilities :
- - Manage and assign daily pickup schedules for field teams.
- - Monitor real-time pickup performance via dashboard or system.
- - Track SLA, pickup success rate, and order accuracy.
- - Handle escalations from merchants and ensure issue resolution.
- - Supervise field coordinators and ensure performance alignment.
- - Conduct morning briefings and end-of-day summaries.
- - Validate data accuracy in pickup reports and system updates.
- - Coordinate with Reverse and Linehaul teams for smooth transitions.
Job Qualifications :
- - Bachelor’s degree or equivalent experience.
- - 2–4 years of logistics or delivery operations experience.
- - Strong leadership and communication skills.
- - Knowledge of pickup processes, routing, and KPIs.
- - Proficient in Excel and operational tracking tools.
Skills Required
- Bachelor's degree or equivalent experience
- 2-4 years of logistics or delivery operations experience
- Strong leadership and communication skills
- Knowledge of pickup processes, routing, and KPIs
- Proficient in Excel and operational tracking tools
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The Company
What We Do
Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.
