Summary
You will be part of the Finance Trade operations, compliance and credit risk team that lead the level 2 dispute resolutions. Handling volume and complex deal calculations, spotting interesting settlement agreements are also part of the teams’ responsibilities. You will provide ad hoc analyses and solutions for customers and vendors, internally and externally. Additionally, you may be assigned as domain coach to act as the internal SPOC for your area of expertise.
Key Responsibilities
- Supporting the billing and collections team in the resolution of the level 2 disputes through investigation internally and negotiations with the customer/supplier
- Active communication and collaboration with the product and operational teams to resolve and prevent disputes
- Fraud dispute management handling in coordination with the fraud team
- Report creation to support the Finance trade organization on the dispute level
- Follow up with the other financial teams to ensure clean balances, opportunities in settlements, cleaning activities.
- Level 2 dispute resolution
- New dispute prevention
- Fraud disputes follow up and open disputes report production
- Volume deals management
- Hard settlement agreement
- Balance sheet cleaning
- PMA/PYA analysis
- Tools reconciliation & alignment
- BPO cleaning activities
- Audit request management
- Support to FIN projects
Essential Requirements
- Fluent in English and French, Dutch, Spanish is an added value
- Accounting or billing experience is a plus
- Being Collaborative and having good communication skills
- Being proactive and able to take initiative
- Being able to manage upwards to N+1 and higher management
- Being alert and accurate
- Being a good team player and well organized
- Having integrity and perseverance
- Having strong analytical skills as well as result and customer orientation
- Having good negotiation skills and an international mindset
- Being able to take cross department initiative
We are offering
- Good compensation - Competitive € salary plus benefits package.
- Development opportunities.
- Challenging but also a friendly working environment.
- And much, much more...
About Telesign
Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications.
Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.
Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.
Telesign Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Telesign and has not been reviewed or approved by Telesign.
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Healthcare Strength — Healthcare coverage is described as robust, with medical, dental, and vision options alongside company-paid life/AD&D in some listings. Additional programs such as FSA/HSA options and wellness offerings further strengthen the overall health-related package.
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Retirement Support — Retirement support appears to include a 401(k) plan with an employer match, alongside tax-advantaged options like pre-tax and Roth contributions. This combination suggests a reasonably comprehensive approach to long-term savings support.
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Leave & Time Off Breadth — Time-off benefits are positioned as a strength, with unlimited/flexible PTO and additional paid time off categories (e.g., holidays and sick time) frequently listed. Remote/hybrid flexibility is also highlighted as a complementary part of the total rewards experience.
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What We Do
Telesign provides continuous trust to leading global enterprises by connecting, protecting, and defending their digital identities. Telesign verifies over five billion unique phone numbers a month, representing half of the world’s mobile users, and provides critical insight into the remaining billions. The company’s powerful AI and extensive data science deliver identity with a unique combination of speed, accuracy, and global reach. Telesign solutions prevent fraud, secure communications, and enable the digital economy by allowing companies and customers to engage with confidence.
Why Work With Us
We exist to make the digital world a more trustworthy place for everyone. At Telesign, experience has taught us the smallest ideas can have the greatest impact on safety and trust. We believe that individuality is your superpower and we invite you to bring your unique talents to help Telesign innovate, get things done, and defend the digital world.
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