Copper River Technologies is seeking a Systems Specialist to join our team in Alexandria, VA. This position will support the Department of Defense's, Defense Agencies Initiative (DAI) Accounting/Finance & Budget effort, supporting end users throughout the DoD, via email and phone calls.
Successful candidates have a background in Systems Analysis, Customer Service, Microsoft Office Suite and 6-12 months exposure to Service Desk applications, with preferred background in financial systems.
The candidate shall assist in Triaging Financial and Systems issues for end users via email and phone calls, utilizing the Government's REMEDY service tools for this task. The candidate must prioritize issues based on the Government’s assessment of the severity of the problem, tracked, and responses provided to POCs in a timely manner. The candidate shall provide training to customers to support the implementation and sustainment of DAI Financials end-to-end integration and all resources and activities required to ensure operational functionality.
This position is onsite, full-time in Alexandria, VA for the first 90 days and then will support a hybrid schedule.
Responsibilities (include but are not limited to):
- Tracking and Maintaining Customer Feedback.
- Developing proactive workflows to minimize incoming incidents.
- Developing Financial Newsletters for dissemination to a wide range of end users.
- Assist in establishing a process to standardize all the information designated for dissemination either external or internal, including design and publication of booklets and/or other communication materials for public and internal audiences, and hosting of any communication working groups.
- Training materials will include functional work streams and leverage User Productivity Kit (UPK) functionality provided by PMO.
- Collect and maintain data sets required for DAI functionality (user contact information, access, and roles, DoDAACs, Unique Entity Identifier (UEI), or CAGE codes, etc.).
- Provide the Program Manager weekly and monthly reports to with details of the problems reported, resolution, and improvements.
- Develop and maintain training materials as required for DAI users.
- Maintain a list of all DAI users, the user’s DAI responsibilities, the training status of each user, and which site the DAI user supports.
Essential Job Requirements:
- Education:
- Bachelor’s degree from an accredited university in a Technical or Financial Field is preferred, or relevant military experience may be substituted in lieu of a degree.
- Preferred Skills/Experience:
- Fast-paced environment
- Independent problem-solving
- Exceptional customer demeanor
- Experience with Federal customers
- DAI financial systems
- Systems Support using Oracle platforms
- Development of knowledge libraries
About Copper River & The Native Village of Eyak:
Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration’s (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE’s ability to facilitate economic advancement.
The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.
Copper River’s Culture
The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Open leave policy and paid holidays
- Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, regular associates at Copper River.
Disclaimer:
The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Top Skills
What We Do
Welcome to Copper River Shared Services!
The Shared Services Division of the Copper River Family of Companies provides long-term strategic business planning, new company startup and acquisition strategies, complete back office support services, regulatory training, compliance, and governance oversight to ensure the continued growth and prosperity of the Copper River Family of Companies. We are proud to be owned by the Native Village of Eyak, a Federally recognized Alaska Native Tribe located in Cordova, Alaska. With over 500 professional industry leading experts, the Copper River Family of Companies are driven to support the needs of our clients and their missions both at home and abroad. We stand ready.
Our mission is to Diversify the Native Village of Eyak’s Ability to Facilitate Economic Advancement; it’s what binds us now and into the future. We accomplish this through the work of our strategic alliance of agile Operating Companies, guided by our core values of Collaboration, Integrity, and Empathy.
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