Financial Planning Client Operations Specialist

Join a dynamic and award-winning team at Pennington Wealth Management, named one of 2023’s Best Places to Work for Financial Advisors by InvestmentNews. We’re seeking a Financial Planning Client Operations Specialist to ensure the efficient functioning of our wealth management firm. In this role, you will support financial advisors and the client service team by streamlining office workflows and managing client operations. You’ll work within an independent Ameriprise Financial franchise, adhering to high standards of ethics, professionalism, and compliance with legal and regulatory guidelines.

Primary Responsibilities:

• Manage client cases, preparing meeting reports, analysis, and visual aids to facilitate productive discussions.

• Attend client meetings, take detailed notes, and prepare follow-up summaries, ensuring action items are completed.

• Execute tasks to fully support the advisor and client service team, providing end-to-end operational assistance.

• Handle administrative duties, navigating various platforms to optimize firm operations.

• Collaborate with the team to continually refine processes that improve client experiences.

• Provide backup support to team members when necessary and manage special projects as assigned.

• Assist financial advisors in supporting clients across all aspects of their financial lives.

• Communicate professionally with both internal and external parties.

• Work collaboratively as part of the operations team, helping team members with tasks and issues.

• Analyze problems to identify root causes and offer practical solutions.

• Actively contribute to team meetings by raising issues, questioning processes, and suggesting improvements.

Key Qualifications:

• Minimum of 2+ years of relevant experience, preferably within the financial services industry.

• Strong understanding of financial services and related products.

• A high level of dedication and a strong work ethic, with a willingness to go the extra mile for clients and the team.

• Ability to manage multiple projects quickly and accurately, with strong organizational and prioritization skills.

• Capable of thriving in a fast-paced environment with shifting priorities.

• Proficiency in MS Word, Excel, Outlook, and financial planning software such as Naviplan or MoneyGuide Pro.

• Excellent verbal, written, and analytical skills.

• Experience working with busy, high-level professionals.

• Positive attitude with a genuine desire to learn and grow continuously.

Education and Certifications:

• Bachelor’s degree or equivalent experience preferred.

• Willing and able to pursue industry licenses and registrations (SIE, Series 7, Series 66, state insurance license) within two years of hire.

At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.
This position is with an Ameriprise Financial Franchise owner.

Full time