Financial Markets Client Control Senior Specialist
FM Client Control
Work environment
Financial Markets Client Control (FMCC) is a department within Financial Markets (FM) Business Services (part of ING Wholesale Banking). The department consists of a Centre of Excellence (COE) in Amsterdam and two execution locations in ING Hubs Bratislava and Manila that provide services to 27 countries worldwide. The aim of these services is to ensure control throughout the client and counterparty life cycle (from on-boarding to exit and all processes in between) for FM and Group Treasury (GT). FMCC works using ING’s One Agile Way of Working principles.
Job Description
Financial Markets Client Control teams consist of self-steering teams for an individual with strong attention to detail, good communication skills, and coming up with own improvement’s idea.
As a Financial Markets Client Control Senior Specialist:
- You maintain contact with Financial Market and Global Treasury Front Office desks via email and MS Teams channels. Coordinate the offboarding process and post-trade monitoring for clients actively trading on Financial Markets or with Global Treasury desks.
- You serve as the main point of contact for global front office locations, sales locations, ING Hubs locations, and other back-office teams (e.g., Compliance, KYC, Business management).
- Hold responsibility for onboarding of clients, and its compliancy with legal and regulatory requirements (e.g., KYC, MiFID, EMIR, SFTR, etc.), aiming for FM business continuity and company risk mitigation.
- You collaborate with stakeholders and keep them informed about the progress of their requests.
- You engage in FM related projects related to innovations and changes in a very dynamic environment.
- You assist Sales, Front Office desks by identify their needs, and detecting potential technical and/ or functional issues in Financial Markets client control area applying the experience and knowledge to diagnose; prioritize, advise, and resolve cases.
Financial Markets Client Control plays a major role in communication and became one of ING’s central contact points for FM Sales, Global Treasury, and Front Office desks.
Main roles and responsibilities:
As Financial Markets Client Control Senior Specialist:
- You execute daily operational tasks related to client control processes to ensure continuous client compliance with regulations in the financial markets
- You govern the cooperation with stakeholders connected with client outreach communication
- You focus on existing client portfolio and its compliancy with legal and regulatory requirements including CDD, MiFID, LEI, ESR, EMIR, SFTR and Dodd Frank, aiming for FM business continuity and company risk mitigation
- You come up with improvement ideas and drive their implementation
Focus areas
As Financial Markets Client Control Senior Specialist, you are the gatekeeper for checking FM requirements on client compliance for trading (e.g., KYC, MiFID, EMIR, SFTR, Dodd Frank, etc.) and govern the client maintenance administrative process.
As Financial Markets Client Control Executive, you:
- Are the first point of contact for Sales and Front Office desks and
- Pro-actively manage communication with Front Office and Stakeholders.
We are looking for
An inspiring, energetic, and approachable colleague who displays the following behaviors:
- Proactive work attitude with hands-on mentality.
- Good team player.
- Client-centric mindset with excellent communication skills and the ability to make connections.
- Ability for data driven decision making and analytical skills.
- Ability to cooperate with people at different levels inside and outside the company.
- Ability to express information in appropriately to different levels of people & to lead negotiations.
Competencies and experience:
- Previous experience with MiFID, EMIR, SFTR, Dodd Frank or other financial regulations is a significant advantage.
- Fluent in English (verbal and written) with experience working in an international environment.
- Experienced in client communication.
- Skilled in Excel.
- Presentation skills.
What’s in it for you?
ING is one of the most innovative and exciting digital banks in the world, with lots of opportunities to learn and grow. We offer you an interesting role with great responsibility, within a strong team in an international financial company with exposure to a variety of businesses.
Skills Required
- Previous experience with MiFID, EMIR, SFTR, Dodd-Frank, or other financial regulations
- Fluent English language skills, verbal and written
- Experience working in an international environment
- Experience in client communication
- Proficiency in Excel
- Presentation skills
- Strong communication and stakeholder cooperation skills
- Analytical and data-driven decision-making skills
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
