Financial Aid Advisor I

Agency

Department

The Financial Aid Advisor I, under direction of Assistant Director of Client Services, counsels and provides student financial aid and scholarship information to prospective and currently enrolled students and their families via phone, email, and appointments. Conducts outreach to assist students with completion of FAFSA/TASFA and outstanding financial aid requirements. Assists in facilitating workshops and presentations on and off campus to groups regarding financial aid and scholarships. Serves as Campus Security Authority (CSA).

Work hours: Mon-Fri; 8 AM-5 PM or as work requirements indicate. Some Saturday and evening events are required. Some travel to Fort Worth campus as required.

Duties and Responsibilities:

• Counsels students and parents on financial aid information relevant to the individual student situation

• Monitors the office email and responds to student and parent emails requesting financial aid information

• Responds to questions and counseling needs in-person, by phone, virtually, and email means from currently enrolled students, prospective students, and parents

• Conducts outreach for the Office of Financial Aid to assist students with financial aid completion

• Assists prospective and current students with their verification process

• Works at Texan Services as needed when short-staffed per the Assistant Director

• Assists with the intake of verification documents, special circumstance appeals, TASFA applications, and other financial aid documentation

• Assists with the review of Satisfactory Academic Progress Appeals

• Maintains knowledge of federal, state, and institutional policies, procedures, and regulations pertaining to financial aid

• Represents the Office of Financial Aid at events and orientations to assist prospective and current students

• Performs other duties as assigned

Minimum Requirements:

Education and Experience:

• Bachelor's degree or an equivalent combination of education and experience

Knowledge, Skills and Abilities:

• Ability to meet deadlines and maintain a high level of accuracy, professionalism and a customer service mindset

• Working knowledge of word processing and spreadsheet programs

• Ability to work individually or as a team in a dynamic organization

• Strong interpersonal communication skills

• Must be literate in the English language and able to comprehend, give and follow both written and verbal instructions

• Ability to organize and make decisions

• Ability to work well under pressure

• Ability to use tact, diplomacy and judgment in dealing with all customers

• Ability to multi-task and work cooperatively with others

Preferred Education and Experience:

• Bachelor's degree or an equivalent combination of education and experience

• Some experience in financial aid, customer service, or higher education

Compensation & Benefits

Hourly Range:

The target base hourly compensation is $20.03 per hour and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position.

We are proud to offer a comprehensive benefits package for full-time and qualifying part-time employees. Our Careers Page offers an overview of the great benefits we offer; for detailed information visit our Benefits Information page.

Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled.

Application Procedure:

During the application process applicants have one opportunity to enter the requested information, upload documents and Submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.

Employment applications must include:

• Completed online application

• Cover Letter / Letter of Interest addressing qualifications

• Curriculum Vitae or Resume

• At least 3 current professional references and their full contact information

Applications received by Tarleton State University must have all job application data entered.  Failure to provide all job application data could result in an invalid submission and a rejected application.  “See resume” is not an acceptable entry in the job application.  Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.