Finance Operations Supervisor
Models and reinforces organizational values and behaviors in all leadership actions. Relies primarily on experience, sound judgment and leadership skills to perform the functions of the job and achieve results in established timelines. Takes a proactive approach to anticipating and solving problems. Ensures that employees understand their level of accountability and takes appropriate action to ensure employees fully understand roles, responsibilities and performance standards and provides ongoing feedback and support. Executes all responsibilities with professionalism and in accordance with the organization’s internal policies, as well as regulatory, financial, and ethical standards.
BILLING
- Supervises the design and maintenance of the BHHC workers compensation billing process, including the general supervision of billing and collection associates that administer the billing applications.
- Works with Finance leaders to drive workflow improvement, such as devising new procedures and modifying or adapting existing procedures to meet new market conditions/circumstances.
- Develops efficient workflows for the billing process which minimized billing and cash application costs while ensuring proper segregation of duties in the process.
COLLECTION
- Drives current collection initiatives while emphasizing early-stage collections.
- Negotiates and approves alternative payment plans, tracks and maintains receivables, assigns aged balances to third party agencies, and oversees the collection and litigation of aged balances.
- Works with Finance leaders to identify opportunities to leverage billing system and policy issuance process enhancements to increase production and strengthen operational controls to ensure efficient execution against policy and procedures.
CUSTOMER SERVICE
- Supervises call center and email support services responsible for handling, billing, payment, and cash application questions.
- Supervises payroll reporting service functions, including new account setup, general training, and problem-solving.
- Works with key business stakeholders to design automated processes to meet market expectations.
ACCOUNTING & RISK MANAGEMENT
- Supervises the design and maintenance of BHHC's collateral valuation and tracking procedures.
- Identifies workflow breakdowns and drives value-added changes.
- Works with team members to identify controls and performs reconciliations, including cash payment balancing, accounts receivable, and commission payable reconciliations.
OTHER DUTIES
- Communicates directly with agency finance staff, agency managing principals, and policyholders to resolve discrepancies.
- Operates as finance liaison for internal and external billing inquiry.
- Performs special analytical projects or related duties as assigned or as situations dictate.
QUALIFICATIONS
WHAT WE OFFER
- Hybrid Work Schedule (up to 2 days work from home)
- Paid Time Off
- Paid Holidays
- Immediate Vesting of Retirement Savings + Company Match
- Group Health Insurance (Medical, Dental, and Vision)
- Life and AD&D Insurance
- Long Term Disability Insurance
- Hospital Indemnity Insurance
- Accident and Critical Illness Insurance
- Flexible Savings Accounts
- Paid Community Volunteer Day
- Employee Assistance Program
- Tuition Reimbursement Program
- Employee Referral Program
- Diversity, Equity and Inclusion Program
Top Skills
What We Do
Financial Strength and Integrity With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what power our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts. Nationwide Strength. Hometown Feel. Berkshire Hathaway Homestate Companies (BHHC) began as eight separately managed regional insurance companies across the United States. As originally chartered, each wrote primarily in its own “home state” – with some business in bordering states. The eight companies began as personal lines writers, and each had its local underwriting and management presence in their territories – a core strategy BHHC continues to utilize. Today, BHHC has expanded its footprint nationally, while remaining committed to our heritage of offering the personalized service of a local homestate insurance company
