Field Technical Manager (Bilingual English/Korean) (Matteson, IL)

Summary

This role will be based in Matteson, IL and act as a Technical and Operational Liaison between LGEUS PRI Organization and PRI's customer companies (ex: LG Energy Solution), LGEUS HQ and LGE PRI HQ at the US PRI's project site. Manage information flow for escalated service cases to proper LGEUS & HQ personnel to facilitate timely solutions and countermeasures in support of PRI's customer companies. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination to PRI's customer companies. Facilitate knowledge transfer sessions, create technical documents and provide relevant training. Attend regularly scheduled factory visits to manage specific matters face to face with appropriate personnel. Manage and attend factory site visits for PRI's customer companies jobsites with applicable HQ personnel. Support of PRI's customer companies via phone, email onsite visits to bring solutions to challenging site issues. Testing and verification of system solutions for all LG PRI equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing. Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels. Manages day to day field operations of all Aftermarket Field Technical Specialists, provides expert level product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members. Coordinates all LGEUS & LGE PRI HQ technical knowledge sharing to facilitate timely resolution of field related issues.

Responsibilities

• Operation and management of the PRI's project site, including equipment set-up and production, customer service, safety management, and general affairs
• Manages day to day activities of PRI's customer companies
• Utilizes advanced metrics to analyze, develop and implement process development
• Manages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures
• Responsible for professional technical development of all field technical specialists
• Provide guidance and advice as a technical subject matter expert to ensure Field Service issues are brought from inception to resolution
• Serves as technical liaison between LGEUS PRI Organization and PRI's customer companies
• Manage information flow and knowledge transfer sessions for PRI's customer companies
• Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner.
• Maintain current functional and technical knowledge of LGEUS PRI Organization supply battery manufacturing machines and parts for electric vehicles
• Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues
• Manages Installation & Service Manual Validation Process– Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists
• Coordinate with Technical Writing team to insure PRI's customer companies are complete, consistent, concise and unambiguous
• Accompany PRI's customer companies factory engineers in field visits to resolve escalated field technical issues
• Perform testing and evaluates equipment and controls solutions in LGEUS PRI Organization and document findings in distributable format for internal and external customers
• Perform EV battery machine set-up with LGEUS PRI & technical team engineers and partners.
• Communicate directly with PRI's customer companies' production department to coordinate preventive maintenance and troubleshooting in the production area
• Daily Production Data Analysis and Report Preparation
• Preparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue
• PRIX & PRIX-US, manages the personnel of partner companies and shares equipment status and issues
• Maintain records of all preventive maintenance and troubleshooting tasks

Qualifications

• Bachelors Degree with 5+ years experience in the automation field or in a technical support role or in site management including operation and safety
• Bilingual in English and Korean
• Excellent communication skills and interpersonal skills to interact effectively with diverse client
  group
• Ability to troubleshoot in depth service issues via phone and onsite
• Ability to read, analyze and interpret technical business periodicals, professional journals and
  technical procedures
• Ability to write reports and business correspondence
• Ability to read and edit technical drawings/prints
• Ability to effectively present information and respond to questions from management, clients and
   customers
• Ability to work in a technically dominated environment: engineering, contracting and construction
  trades and able to absorb and commit technical information to knowledge quickly
• Ability to anticipate and solve practical problems and resolve issues
• Self-starter with the ability to work both independently and within a team
• Ability to effectively communicate ideas and properly describe problems and solutions
• Ability to effectively handle multiple tasks
• Well-developed planning, organization, analytical, and decision making skills
• Proficient computer skills, such as Excel and PowerPoint
• Ability to produce clear, timely and concise documentation and have well developed problem
  solving skills

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