WorkWhile is building the future of hourly employment - connecting dependable workers with top employers in logistics, warehousing, hospitality, and more. We're expanding our Field Operations Department to provide best-in-class support to our clients and teams on the ground.
As a Field Operations Manager, you'll be responsible for managing and developing Lead teams, maintaining strong client relationships, and ensuring that every WorkWhile worker and Lead has the tools and guidance to succeed onsite.
About the Role
Location: Goodyear, AZ
Classification: Full-time W2 hourly
The Field Operations Manager acts as the key bridge between WorkWhile's regional operations and on-site client execution. This position requires strong leadership, problem-solving, and communication skills, as you'll oversee multiple Leads and teams across one or more client locations.
You'll work on a 4-on / 3-off rotating schedule, providing consistent, high-touch operational coverage while supporting worker performance, client satisfaction, and workforce readiness.
Key Roles and Responsibilities:
- Oversee day-to-day site operations and ensure smooth coordination between WorkWhile Leads, workers, and client site supervisors
- Manage and support 10-15 Leads across assigned sites:
- Provide guidance to shift leads on conflict resolution techniques
- Ensure attendance compliance, coverage, and adherence to client expectations for shift performance
- Ensure adherence to company policies and procedures during shifts.
- Work closely with Operations leaders to address worker concerns and implement strategies for de-escalation
- Conduct daily check-ins with Leads to address attendance issues, worker feedback, and scheduling gaps
- Maintain shift rosters, verify clock-ins/outs, and ensure performance documentation is accurate
Team Leadership & Development
- Recruit, train, and mentor Leads to uphold WorkWhile's service standards
- Build strong Lead pipelines by identifying high-performing workers ready for promotion
- Conduct site visits to coach Leads on communication, safety, and team coordination
- Facilitate ongoing development conversations and help Leads grow into future Field Operations roles
Client Relations
- Serve as the primary on-the-ground point of contact for assigned client sites
- Partner with client managers to understand workforce needs, fill-rate requirements, and performance expectations
- Escalate and resolve any site issues (attendance, conduct, scheduling) quickly and professionally
- Participate in regular client check-ins and submit site performance summaries
Reporting & Communication
- Provide daily and weekly reports to the Field Operations Manager, summarizing staffing status, client feedback, and key metrics
- Maintain accurate records in WorkWhile's workforce management systems
- Collaborate with
About you
- 2+ years in field operations, logistics, staffing, or workforce management.
- Experience supervising hourly teams or shift-based operations preferred.
- Excellent communication, organization, and interpersonal skills.
- Ability to lead and motivate diverse teams in fast-paced environments.
- Comfortable with technology and data reporting tools (e.g., Google Sheets, workforce management platforms).
- Valid driver's license and ability to travel between client sites within the region.
- Open to working weekend hours/some overnight hours.
- Comfortable with periodic local travel to client sites as needed (e.g., 10-20% travel, opportunity for future hybrid/remote work).
Compensation: $25-$30/ Hour
WorkWhile has a diverse, mission-driven, and supportive culture-we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we'd love to chat!
Top Skills
What We Do
WorkWhile is an AI-powered next generation labor platform that helps businesses in light industrial, hospitality, and events achieve over 90% fill rates and reduce no-shows through AI and predictive machine learning. We ensure seamless shift execution with trained, on-demand workers supported by on-site leads, real-time performance monitoring, and a robust accountability system. Our worker-first model boosts retention through benefits like next-day pay, telehealth, and free upskilling, while our platform delivers real-time analytics and dedicated support for every client. By combining flexibility, reliability, and deep insights, WorkWhile helps businesses scale efficiently and stay competitive.
Why Work With Us
WorkWhile is a technology platform with product and engineering at its core. Founded by alumni from Google, Meta, Yahoo, and Airbnb, continuous innovation is our strategy. We are an AI-native company that doesn’t just adopt new technologies, we operationalize them at scale to solve real business challenges.
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Employees engage in a combination of remote and on-site work.
