Job Description
Customer Care and Success at GoTo
At GoTo, we're passionate about making IT easy for everyone. We deliver solutions that enable secure connections, collaboration, and flexibility, empowering people to live their best lives at work and beyond. Our basic mantra is to simplify to automate and automate to simplify, and we work together to achieve this goal every day. As a member of our customer care team, you'll play a crucial role in helping us achieve our mission by delivering exceptional service and support to our customers.
Your Day to Day
As a Field Engineer, you will:
You will be responsible to ensure customer network environment compatibility with our UCC Products.
Responsible for participating in an on-call rotation, with a primary focus on fulfilling the critical duties associated with the role.
Onboard accounts inside of company SLAs.
Ensure customer satisfaction and confidence throughout the setup process.
Be the lead technical contact on all troubleshooting and integration of our products into the client’s environment.
Integrate existing customer equipment with our cloud pbx system.
Develop APIs and automate services based on customer requirements.
What We’re Looking For
As a Field Engineer, your background will look like:
A minimum of 2-4 years of experience in Network Support with emphasis on Routing and Switching, and an understanding of Unified Communications.
Cisco, Python, Juniper, Microsoft Certifications are a plus
Excellent communication, and time management skills
Ability to develop and maintain close customer relationships, and the ability to work inside a team.
Maintain continuous professional development including technical and sales/soft skills.
Be able to perform AD, LDAP and SSO integrations.
Can integrate external solutions that are compatible with our products
Experience with Communications/Voice over IP/Video over IP, SIP, ASTERISK and firewalls/network security
Experience onboarding and troubleshooting NICE InContact, Microsoft Teams
Experience with automation, python and REST API and POSTMAN
Internal employees:
No active DPs in the last 6 months
1 year tenure in the current role
Certified in at least one product
Acting as a Level 2 CNC, GTC Rep or above
Metrics on target in the last three months
What We Offer
At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:
Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
Tuition and reading reimbursement programs to support your continuous learning and professional growth
Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.
Top Skills
What We Do
Making IT easy, anywhere. Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.
