Job Description SummaryThe Field Service Engineer will be responsible for meeting the daily service repair needs of the customer equipment and driving customer satisfaction through Service Excellence. Networking/Monitoring/Anesthesia
Job DescriptionResponsibilities:
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Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
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Completing Preventative Maintenance and Functional Management Inspections.
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Ordering and managing repair parts cycle times.
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Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
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Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
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Maintaining tools and test equipment properly and ensuring they are calibrated.
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Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
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Working with experienced field engineers on managing vendors] service delivery processes in compliance with GE Healthcare policies.
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Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
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Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
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Ability to answer service calls independently without assistance within 1 year of employment.
Qualifications/Requirements:
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Associates degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology; or pursuing a bachelors degree with at least 3 years toward the program; or a High School Diploma/GED and 3 years of military experience in electronics, heavy mechanical repair or biomedical; or a High School Diploma/GED and 4 years or more of experience servicing electronic equipment Preferred.
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IT experience and customer skills.
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Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
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Experience as a GEHC field service intern
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Change agent and process oriented.
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Ability to show self-initiative and motivation.
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Experience interfacing with both internal team members and external customers as part of a solution based service process.
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Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
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Experience troubleshooting and responding to customer concerns.
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GPA of 2.75 or higher
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Six Sigma trained/certified
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Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
GE Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Healthcare and has not been reviewed or approved by GE Healthcare.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, including medical, dental, and vision options with HSA-eligible choices and preventive care coverage. Mental health and well-being support programs are also emphasized as part of the overall package.
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Retirement Support — Retirement support is described as meaningful, with a 401(k) match and additional programs such as student-loan matching in some descriptions. Legacy pension and retiree medical obligations for certain closed groups also signal continued support for long-tenured populations.
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Strong & Reliable Incentives — Variable and role-linked earning opportunities appear attractive in some job families, including high on-target earnings potential in certain sales roles. Additional role-based perks like company cars and travel-related reimbursements further increase the perceived value of total rewards in those positions.
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Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence. As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. We embrace a culture of respect, transparency, integrity and diversity.
