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The Role
Leads and develops a field deployment engineering team delivering scalable customer integrations and technical solutions. Combines people management with hands-on solution architecture, API and webhook integrations, automations, prototypes, and AI-assisted development. Sets priorities, reviews designs, resolves escalations, establishes delivery best practices, and partners with customers, Professional Services, Product, and Engineering to improve outcomes and create reusable solutions.
Summary Generated by Built In
As the Field Deployment Engineering (FDE) Team Lead within the Customer Solutions Architecture (CSA) team, you will lead and develop a team responsible for designing and delivering technical solutions that help customers maximize the value of Bob.
This role combines people management, technical leadership, and hands-on involvement in complex customer solutions. You will set priorities, support the team’s performance, professional growth, and career development, maintain high delivery standards, and contribute directly to strategic technical projects.
The role sits at the intersection of customer needs, solution architecture, integrations, and AI-assisted development. You will partner closely with customers, Customer Solutions Architects, Professional Services, Product, and Engineering to ensure solutions are practical, scalable, and aligned with Bob’s platform strategy.
The ideal candidate is a strong technical leader with a genuine interest in people management. You may already have formal management experience or have demonstrated leadership through mentoring, technical guidance, project ownership, or supporting the development of others.
Job requirements
Job responsibilities
Benefits
HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive Total Reward offer including:
Financial & Equity Incentives 💰
This role combines people management, technical leadership, and hands-on involvement in complex customer solutions. You will set priorities, support the team’s performance, professional growth, and career development, maintain high delivery standards, and contribute directly to strategic technical projects.
The role sits at the intersection of customer needs, solution architecture, integrations, and AI-assisted development. You will partner closely with customers, Customer Solutions Architects, Professional Services, Product, and Engineering to ensure solutions are practical, scalable, and aligned with Bob’s platform strategy.
The ideal candidate is a strong technical leader with a genuine interest in people management. You may already have formal management experience or have demonstrated leadership through mentoring, technical guidance, project ownership, or supporting the development of others.
Job requirements
- 5-7 years of experience in system integrations, technical implementation, SaaS deployment, solution consulting, or integration architecture.
- 1–2 years of experience in people management or team leadership.
- Demonstrated leadership capabilities through mentoring, technical guidance, project leadership, onboarding, or supporting the professional development of others.
- A genuine interest in people management, with the ability to motivate, coach, provide feedback, and build strong working relationships.
- Deep hands-on experience integrating SaaS platforms using APIs, webhooks, middleware, automation tools, and related technologies.
- Strong business and technical orientation, with the ability to translate complex customer needs into practical and scalable solutions.
- At least 2 years of hands-on experience with AI-assisted development and vibe coding, using AI tools to build integrations, automations, prototypes, or custom solutions.
- Strong analytical, decision-making, problem-solving, and troubleshooting skills.
- Strong customer-facing and consulting skills, with experience working directly with enterprise customers.
- Excellent communication skills and the ability to provide clear technical direction and constructive feedback.
- Experience conducting performance conversations, providing structured feedback, or supporting career development.
- Experience leading technical projects or coordinating the work of an integrations, implementation, or solutions team.
- Familiarity with HCM, HRIS, payroll, identity, or other enterprise SaaS ecosystems.
- Experience working with extensible SaaS platforms and configurable data models.
- Experience designing end-to-end enterprise workflows across multiple systems.
- Familiarity with cloud services, authentication methods, APIs, and integration security concepts.
- You build an engaged, collaborative, and high-performing team.
- Team members receive clear direction, regular feedback, effective mentoring, and meaningful opportunities for professional growth.
- Team priorities and workloads are managed effectively, and high-quality customer solutions are delivered on time.
- You empower team members to take ownership while providing the technical direction and support they need.
- You remain close to the technology and contribute directly to strategic and complex customer solutions.
- Complex technical, delivery, and customer challenges are resolved effectively.
- The team delivers scalable and maintainable solutions that align with Bob’s platform strategy.
- AI-assisted development is used effectively to improve delivery speed and quality.
- Customers and internal stakeholders view you and the team as trusted technical partners.
Job responsibilities
- Lead, mentor, and develop a team, supporting their performance, professional growth, and career development.
- Set team priorities, allocate work effectively, and ensure the timely delivery of high-quality customer solutions.
- Build a collaborative team environment that encourages ownership, knowledge sharing, continuous learning, and innovation.
- Provide technical leadership and guidance on complex integrations and solutions involving APIs, webhooks, MCP, custom objects, and extensibility capabilities.
- Remain hands-on in strategic and complex customer projects, including solution design, integrations, automations, prototypes, and lightweight applications.
- Review solution designs to ensure scalability, maintainability, and alignment with Bob’s platform and technical standards.
- Promote the effective use of AI-assisted development and vibe coding practices across the team.
- Act as an escalation point for technical, delivery, and customer challenges.
- Partner with Customer Solutions Architects, Professional Services, Product, and Engineering to improve customer outcomes and cross-functional collaboration.
- Establish best practices for solution design, implementation, documentation, and handover.
- Identify recurring customer needs and translate them into reusable solutions, process improvements, or product feedback.
Benefits
HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive Total Reward offer including:
Financial & Equity Incentives 💰
- Equity Plan: Participation in the Company Share Options Plan
- Social Contributions and Keren Hishtalmut
- Employee Referral Program: $2,500 for each successful hire
- Wolt Benefit (meal card): ₪1,000 per month
- Private Health Insurance: Comprehensive premium medical coverage
- Sick Leave: Full payment from the first day of illness
- Wellness Benefits: Annual Headspace subscription and dedicated wellness programs
- Preventive Screening: Health screenings for employees aged 40+
- Paid Time Off: Competitive paid time off policy
- HiBaby: 3 weeks of additional fully paid bounding time for new parents
- Bob Balance Days: 4 additional company-wide "long weekend" days (one per quarter)
- Social Impact: 2 paid days per year for volunteering and social contribution
- Work from Anywhere: Temporary remote work option for up to 2 months (available after 6 months of tenure).
- Birthday Day Off: Enjoy a day off during your birthday month
- Hybrid Model: A flexible balance between office and home-based work
- Home Office Allowance: One-time stipend to ensure an ergonomic and productive home setup
- Transportation: Monthly travel allowance or parking arrangements
- Pet-Friendly: Dog-friendly office environment to support a stress-free workplace
- Social Events: Regular team-building and company-wide events, both local and global
- Professional Growth: A culture built on precision, performance, and ambitious career scaling
Skills Required
- 5-7 years of experience in system integrations, technical implementation, SaaS deployment, solution consulting, or integration architecture
- 1-2 years of experience in people management or team leadership
- Demonstrated leadership through mentoring, technical guidance, project leadership, onboarding, or professional development support
- Ability to motivate, coach, provide feedback, and build strong working relationships
- Deep hands-on experience integrating SaaS platforms using APIs, webhooks, middleware, automation tools, and related technologies
- Strong business and technical orientation, translating complex customer needs into practical and scalable solutions
- At least 2 years of hands-on experience with AI-assisted development and vibe coding
- Strong analytical, decision-making, problem-solving, and troubleshooting skills
- Strong customer-facing and consulting skills with enterprise customer experience
- Excellent communication skills and ability to provide clear technical direction and constructive feedback
- Experience conducting performance conversations, providing structured feedback, or supporting career development
- Experience leading technical projects or coordinating integrations, implementation, or solutions teams
- Familiarity with HCM, HRIS, payroll, identity, or other enterprise SaaS ecosystems
- Experience with extensible SaaS platforms and configurable data models
- Experience designing end-to-end enterprise workflows across multiple systems
- Familiarity with cloud services, authentication methods, APIs, and integration security concepts
HiBob Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as strong, with employee‑only medical, dental, and vision often 100% subsidized in the U.S., day‑one eligibility, and $0‑cost plan options. Employer‑verified listings also cite mental‑health support and a wide selection of plans.
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Retirement Support — Retirement support includes a 401(k) with a company match available from day one and immediate vesting. This provides a clear savings foundation alongside core benefits.
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Leave & Time Off Breadth — Time‑off offerings commonly include ~18–20 days of PTO, a birthday day, 12 U.S. holidays, volunteer days, and quarterly “Bob Balance Days.” These extras signal an emphasis on periodic recharge in addition to standard leave.
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The Company
What We Do
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Huel, What3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Why Work With Us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
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HiBob Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We love collaborating and connecting with our team members in person and we hope you do too. Our team spends 2-3 days per week in our NYC office.
Typical time on-site:
2 days a week
