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The Role
The Fiber Technician I is responsible for maintaining the fiber network, performing splicing, troubleshooting service issues, and ensuring compliance with safety standards.
Summary Generated by Built In
Job Description:
Responsible for the integrity of the fiber system and network infrastructure from transmitter to subscriber point of service connection according to the Federal and Company specifications including splicing, preventative maintenance, repairing and maintaining the Cox Communications Optical Fiber Network. Responsible for enabling new services both commercial and residential. Subject to on call duties and responsibilities depending on the market and needs of the business.
Primary Responsibilities and Essential Functions:
Safety
Technical
Procedural
Behavioral
Fiber Technician Level I QUALIFICATIONS:
Minimum-
The physical limitation of ladder and associated fall protection equipment provided is:
As part of the physical requirements of the essential functions of their job, the technicians will perform the following tasks:
Preferred-
USD 29.38 - 44.09 per hour
Compensation:
Hourly base pay rate is $29.38 - $44.09/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Responsible for the integrity of the fiber system and network infrastructure from transmitter to subscriber point of service connection according to the Federal and Company specifications including splicing, preventative maintenance, repairing and maintaining the Cox Communications Optical Fiber Network. Responsible for enabling new services both commercial and residential. Subject to on call duties and responsibilities depending on the market and needs of the business.
Primary Responsibilities and Essential Functions:
Safety
- Uses proper safety equipment and procedures according to Cox Communications, industry and electrical established safety standards.
- Maintain annual bucket safety and electrical hazard training.
- Performs daily/weekly vehicle inspection and keeps tools secure per Cox standards.
Technical
- Accurately maintains the fiber system by performing Quality Control assessment of enclosures to verify high levels of accuracy on all fiber assignments and labeling of fiber trays for 100% accuracy. Evaluates fiber optics system constructed internally or by outside contractor using Cox Communications Fiber Optic Cable Construction Standards and logs/reports discrepancies for potential rework.
- Performs splicing and maintenance of outside plant fiber optic networks by following dedicated splice plans in Excel format and accompanying system prints. Prepares and splices cables into splice enclosures utilizing various hand tools, equipment, and fusion splicer. Work performed will be located on overhead utility poles or in underground vaults depending on area.
- Maintains a high level of accuracy on all fiber splice assignments worked by performing pre-checks to verify traffic and accurate labeling to maintain fiber birth assignments with 100% accuracy.
- Uses approved industry test procedures for path losses and continuity to ensure integrity of fiber system and documents findings. Provides validation and proof-of-performance testing documentation on fiber circuits by utilizing OTDR reports, light meters, fiber scopes and other test equipment.
Procedural
- Responds to service network issues related to fiber network degradations to troubleshoot and make repairs expeditiously.
- Acknowledges service affecting outage via ticketing system within 15 minutes.
- Diagnose and repair of fiber system damages utilizing established restoration techniques.
- Provides regular status updates on restoration progress to Leadership and boundary partners via an online bridge.
- Complete or assist in the 3rd Party Damage process.
- Create ECR ticket and participate in impact analysis per regional processes.
- Plan ECR activities to be completed within the maintenance window when necessary.
- Validates network status via NOC.
- Work with entities and follow municipal guidelines and standards while working in the right of way.
- Maintain detailed splice documentation records and provide updates of any changes to preserve data integrity. Accurately completes all departmental logs, reports and paperwork on a daily basis.
Behavioral
- Provides technical support for business partners as needed.
- Maintains effective working relationship with all boundary partners both internal and external.
- Works effectively in a team environment providing support to all team members with a team first mentality.
- Complete all required training.
- Maintain a successful rating in the performance dashboard.
Fiber Technician Level I QUALIFICATIONS:
Minimum-
- HS diploma/GED
- Generally less than 2 year's experience in a related field
- Safe drivers needed; valid driver's license required
- Requires strong knowledge of Microsoft Word, Excel, Outlook, and Adobe Writer. Ability to accurately read maps, blueprints and evaluate technical data.
- Excellent collaborative, time management, communication, and organizational skills to work effectively with teams throughout organization.
- Ability to work in all types of weather conditions.
- Physical ability to perform responsibilities of the job:
- Ability to carry, lift and use tools and equipment
- Requisite ability required to drive motor vehicle
- Adequate ability to distinguish different colors of fiber
- Ability to frequently bend, stoop, and crawl
- Ability to perform work in confined in spaces (such as manholes, tunnels, trenches, rooftops, etc.)
The physical limitation of ladder and associated fall protection equipment provided is:
- The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 300 pounds.
- Fall Protection - 425 pounds for harness (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds
- Bucket Truck - up to 350 pounds
- 1AA ladder - 375 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 100 pounds
As part of the physical requirements of the essential functions of their job, the technicians will perform the following tasks:
- Lift and carry a 63 lb., 28' extension ladder
- Occasionally sits and climbs ladders/stairs; performs fine motor and pinching movements; pivots with feet, and bends, twists, and laterally flexes back; reaches at overhead, shoulder, knee, and floor levels; shoulder circumduction while driving (turning steering wheel); stoops, squats, crouches, kneels, crawls, and presses foot pedals; extends, flexes, rotates, and laterally flexes neck
- Frequently stands and walks; pushes/pulls with arms and grasps with hands; reaches at waist
Preferred-
- AS/AA or Technical Certification in related discipline desired (i.e. Electronics)
- 1 or more years of experience in (Fusion splicing, Field Service, Construction in Telecommunication Field, Field Network/Maintenance, CATV fiber and/or RF experience)
- Preferred certification in Fiber Optic plant construction
- Knowledge of NESC, OSHA and NEC standards
USD 29.38 - 44.09 per hour
Compensation:
Hourly base pay rate is $29.38 - $44.09/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Top Skills
Adobe Writer
Excel
Fiber Optic Cable Construction Standards
Fusion Splicing
Microsoft Word
Outlook
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
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The Company
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
Typical time on-site:
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