The Role
Coordinates full-container-load export shipments from booking through cargo arrival. Manages customer inquiries, carrier and warehouse communication, container status, vessel changes, trucking and rail instructions, shipment discrepancies, quotations, trade lanes, and required shipping documentation while ensuring SOPs, workflows, and deadlines are followed.
Summary Generated by Built In
The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane and ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.
Key Responsibilities
- Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival
- Responsible for bookings preparation for customer cargoes.
- Booking arrangement and follow up container status with carriers of containers.
- Dealing with warehouse over container status (change of vessels/departure date etc).
- Preparation of railing instructions and liaising with warehouse/truckers
- Follow up with shippers of any discrepancy in M3 or packages.
- Ensure all necessary shipping documents are in place within the given time frame
Skills, Knowledge & Expertise
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Logistic/Transportation or equivalent.
Job Benefits
- Career growth and development opportunities
- Medical insurance
- Yearly performance-based incentive bonus
- Annual dinner, company trip, team-building activities, and festive celebrations
- Parking claim, dental allowance, and annual health check
About
Scan-Group is the holding firm for a group of companies spanning the shipping and logistics, technology, and leisure industry with its headquarters in Copenhagen, Denmark. The firm is private and 100% Danish-owned with a strong presence in Asia, Europe, and North America.
Skills Required
- Diploma, Advanced Diploma, Higher Diploma, or Graduate Diploma in Business Studies, Administration, Management, Logistics, Transportation, or an equivalent field.
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The Company
What We Do
SCAN Group is a mission-driven healthcare organization dedicated to improving the health and independence of older adults. It operates SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans, and invests in innovative care delivery models, such as the PACE (Program for All-Inclusive Care for the Elderly) model, to provide comprehensive, integrated care for vulnerable seniors in their homes and communities.
