Our Exciting Opportunity
We are looking for a Cybersecurity Analyst to lead and contribute to the Ericsson Managed Service team.
The successful candidate should have advanced domain knowledge on information security and act as a point of contact for Security Operations Team teams to deliver the security services effectively.
This position will also be responsible for supporting detection engineering, security incident management, including coordinating cybersecurity related investigations, and incident response in partnership with the respective stakeholders within Ericsson and/or customer organization and/or 3rd Party Providers.
The professional will also manage and work alongside a highly skilled, diverse team, making sure that the information assets that we are responsible for protecting are secured and adhered to customer policy and national security requirements.
Key Responsibilities
- Provide technical guidance and support to the SOC Level 1 team in proactive security event monitoring, detection, and initial incident triage. Cor-ordinate with SOC L2 and SOC L3 for new attack UC development, deployment and continuous improvement.
- Conduct timely analysis of security events, threats, and attacks based on real-time monitoring, and follow established procedures to assess and mitigate associated risks.
- Manage, coordinate, and escalate security incidents appropriately, ensuring adherence to defined incident response processes and service level commitments.
- Drive continuous service and process improvement initiatives by identifying optimization opportunities and contributing to competency development in automation, Artificial Intelligence (AI), and Machine Learning (ML) technologies.
- Monitor operational performance and prepare, maintain, and distribute relevant reports and presentations, including governance reports, operational review materials, use case assessments, and threat intelligence updates.
- Conduct Root Cause Analysis (RCA) activities to identify lessons learned and recommend corrective and preventive actions.
- Prepare periodic operational, security, and performance reports, and present findings, recommendations, and status updates to management when required.
- Manage and oversee Managed Security Services activities, ensuring all deliverables are met in accordance with the Work Level Agreement (WLA), project requirements, organizational policies, industry standards, and established operational procedures.
- Provide on-call and out-of-hours support for critical security incidents, major events, and operational issues as required to ensure service continuity and effective incident resolution
- Drive security compliance adherence using Ericsson Security Manager (ESM) ensuring 100% compliance on security controls baseline on the supported nodes.
- Support any assigned projects when it comes to user access testing and acceptance.
- Lead customer discussion on operation updates especially on SIEM use case review, weekly events review.
Join our Team
Qualifications: Diploma/B. Eng/ B.Tech. in Telecommunication/ Network Security/ Cyber Security/IT
Industry experience: 3 - 5 years in Information/Network Security/Cyber Security/IT
Key competencies
- Cybersecurity certifications will be an advantage, hands-on experience is highly recommended
- Very good knowledge and understanding of Managed Services delivery model and its processes, with special focus on Managed Security Services
- Basic domain knowledge on information security, security control frameworks and Information Technology
- Experience with the interpretation of quality indicators to detect weaknesses and implement corrective action,
- Proactive approach to minimize or eliminate the business-critical impacts,
- End user orientation/customer orientation with excellent understanding of service providers/operators' business requirements - be able to create true client value,
- Basic knowledge of a Security Information and Event Management System (SIEM), vulnerability scanning system such as Nessus, Tenable, and Compliance/Threat Detection tools such as Ericsson Security Manager (ESM).
- Knowledge of both Linux-based and MS Windows-based systems with technical understanding and aptitude for analytical problem-solving, knowledge of IP networking
Non-technical competencies
- Language: Fluent in written and spoken English. Additional language skills are a plus,
- Excellent communication/presentation skills including the ability to translate technical/security issues to business users,
- Results oriented with good skills in leading and motivating people and conscious of responsibility,
- A thorough and methodical approach to work; strong management of Processes
- Highly developed skills in knowledge sharing by actively contributing knowledge, experiences, and skills to create a learning culture. Have ability to develop a training plan and mentoring program,
- Analytical approach to problems and innovative,
- Ability to cope in a fast-changing environment; flexible and responsive to changing work patterns, balance multiple and conflicting demands & work constructively under pressure
Additional Information
- The work will include travel in most of the locations where customer will be represented.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Malaysia (MY) || Bandar Sunway
Req ID: 790223
Skills Required
- Diploma, Bachelor of Engineering, or Bachelor of Technology in Telecommunications, Network Security, Cybersecurity, or Information Technology
- 3 to 5 years of experience in information security, network security, cybersecurity, or information technology
- Fluent written and spoken English
- Knowledge of managed services delivery, particularly managed security services
- Knowledge of information security, security control frameworks, and information technology
- Experience interpreting quality indicators, identifying weaknesses, and implementing corrective actions
- Knowledge of SIEM systems, Nessus or Tenable vulnerability scanning, and Ericsson Security Manager compliance or threat detection tools
- Knowledge of Linux-based and Microsoft Windows-based systems
- Knowledge of IP networking and analytical problem-solving
- Excellent communication and presentation skills, including translating technical issues for business users
- Ability to lead, motivate, mentor, and develop training plans
- Cybersecurity certifications and hands-on experience
- Additional language skills
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
