Chewy is seeking a Fulfillment Center Instructional Designer to join our Fulfillment Learning & Development team! This role is responsible for designing, developing, implementing, and maintaining learning solutions that support team member and leader development, operational excellence, and key business initiatives across the Fulfillment Network. The Instructional Designer partners with business leaders and subject matter experts to create engaging, scalable learning experiences through instructor-led training, eLearning, video, job aids, and other performance support tools. Frequent independent judgment, project ownership, and collaboration are essential to driving learning outcomes that align with Chewy's Operating Principles and Fulfillment Center standards!
What You'll Do:
- Design team member and leader development programs in a variety of presentation methods and applications to appeal to adult learning styles.
- Conducts needs analysis, planning, manages the design, development, and execution of manager training programs. Assesses and reports results.
- Ensure effective impact of our learning solutions by gathering feedback from participants
- Ensure learning solutions are as engaging as possible
- Partner with key collaborators to deliver customized learning solutions as appropriate
- Help ensure consistent learning methodologies are designed and scaled across our geographically dispersed workforce
- Facilitate training programs to support development of lead, manager, and specialty team roles in Fulfillment Center operations.
- Build training plans and curriculum road-maps and determine project breakthroughs, forecasts completion dates; identify project risks and issues, devise contingency plans to mitigate risks, informs management of accomplishments, plans and deliver project summaries
- Leverage instructional design and content development tools to create high-quality learning experiences, including eLearning authoring tools, video production and editing software, animation tools, graphic design applications, learning management systems, and emerging learning technologies.
- Benchmark standard processes and emerging trends to make recommendations on curriculum design, development, tools and technologies
- Consult with business units to assess learning needs, including scope; identify and propose appropriate delivery methods for new and existing training programs.
- Proficient in deploying learning content within an LMS Learning Management System.
What You'll Need:
- Minimum of a bachelor's degree in a related field
- Three (3) years' of experience in developing and managing training required
- Experience creating instructor-led training (ILT), virtual instructor-led training (vILT), web-based training (WBT), eLearning, job aids, and performance support resources
- Strong project management skills with the ability to manage multiple priorities, timelines, and Team Members.
- Proven ability to lead, coach, and influence cross-functional teams and business partners.
- Strong interpersonal, communication, and consulting skills with the ability to build relationships at all levels of the organization
- Professional appearance and demeanor
- Demonstrated ability to translate business needs into critical initiatives and drive them to successful outcomes
- Knowledge of adult learning principles, instructional design methodologies, and talent development standards.
- Strong proficiency with Microsoft Office Suite, LMS platforms, eLearning authoring tools, and multimedia technologies used to design, develop, and deliver engaging learning experiences.
- Ability to be flexible to business needs and adjust/compromise plans as needed
- Position may require travel
Bonus:
- Master's degree in Arts/Sciences (MA/MS) Human Resources, Training or related field preferred
- Certifications in leadership and executive coaching and facilitation of development programs (DDI preferred), leadership assessments, Change Management (Prosci preferred) and/or OD are all strongly preferred
- Previous experience in warehousing and/or other high-volume service-oriented industry
The base salary range for this role is $75,500 - $113,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in a related field
- Minimum three (3) years of experience in developing and managing training
- Experience creating instructor-led training (ILT), virtual instructor-led training (vILT), web-based training (WBT), eLearning, job aids, and performance support resources
- Proficient in deploying learning content within a Learning Management System (LMS)
- Strong proficiency with Microsoft Office Suite, LMS platforms, eLearning authoring tools, and multimedia technologies
- Knowledge of adult learning principles, instructional design methodologies, and talent development standards
- Strong project management skills with ability to manage multiple priorities and timelines
- Proven ability to lead, coach, and influence cross-functional teams and business partners
- Strong interpersonal, communication, and consulting skills
- Demonstrated ability to translate business needs into initiatives and drive outcomes
- Professional appearance and demeanor
- Ability to be flexible to business needs and adjust plans as needed
- Position may require travel
- Master's degree in Arts/Sciences (MA/MS) Human Resources, Training or related field
- Certifications in leadership/executive coaching, facilitation (DDI), Change Management (Prosci), or OD
- Previous experience in warehousing and/or other high-volume service-oriented industry
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Employees engage in a combination of remote and on-site work.
