The MCAPS Core (Microsoft Customer and Partner) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.Within Microsoft Customer and Partner Solutions (MCAPS), the Global Consumption & Delivery Acceleration team is looking for a FastTrack Migration Subject Matter Expert (SME) to help customers accelerate their migration and modernization efforts across Microsoft 365. In this role, you will partner closely with customers, field teams, partners, and delivery stakeholders to assess migration requirements, develop migration strategies, and drive successful onboarding outcomes for organizations transitioning from Exchange, Google Workspace, File Shares, and Box to Microsoft 365 services, including Exchange Online (EXO), OneDrive for Business (ODfB), and SharePoint Online (SPO). As a trusted technical advisor, you will leverage deep expertise in migration methodologies, tools, and best practices to help customers remove deployment barriers, mitigate risks, and achieve their desired business outcomes. You will play a critical role in guiding customers through every stage of the migration lifecycle, from discovery and planning to execution and adoption. Unlike traditional workload-specific roles, Migration SMEs combine technical depth with customer-facing leadership, enabling them to orchestrate complex migration engagements across multiple technologies and stakeholders. They are accountable for delivering a seamless end-to-end migration experience, driving migration throughput, customer satisfaction, and long-term value realization while helping organizations successfully transform their productivity and collaboration environments in Microsoft 365.
Join MCAPS-Core and help us accelerate AI transformation for our customers and the world.
Responsibilities
What You'll Do
- Lead customers through complex migration and modernization journeys from Google Workspace, Exchange, File Shares, Box, Dropbox, and cross-tenant environments to Microsoft 365, including Exchange Online, OneDrive for Business, and SharePoint Online.
- Deliver strategic migration guidance by assessing customer requirements, designing migration approaches, and enabling successful adoption of Microsoft cloud services.
- Drive customer success by developing scalable migration plans, optimizing migration velocity, and accelerating time-to-value while minimizing business disruption.
- Serve as a trusted advisor and primary point of coordination between customers, migration delivery teams, partners, and field stakeholders throughout the migration lifecycle.
- Provide proactive communication, reporting, and risk management to keep stakeholders aligned on migration progress, milestones, dependencies, and remediation plans.
- Recommend and implement migration best practices, pilot strategies, and data movement optimization techniques to maximize throughput and customer satisfaction.
- Collaborate with FastTrack Engineering, Product Groups, field teams, and delivery organizations as a Migration Subject Matter Expert to drive migration-focused incubation programs, pilots, and customer success initiatives.
- Partner with stakeholders to shape migration roadmaps, influence product improvements, and incorporate customer feedback into future migration capabilities and experiences.
- Facilitate the design and execution of migration initiatives by combining technical expertise, customer insights, and business requirements to address complex onboarding and deployment challenges.
- Develop reusable migration methodologies, best practices, playbooks, and technical artifacts that enable consistent, scalable delivery across FastTrack and partner teams.
- Act as a customer advocate by bringing field insights, migration trends, and operational feedback into engineering discussions to improve migration tooling, processes, and customer outcomes.
What We're Looking For
- Technical professionals who enjoy solving complex customer challenges across multiple technologies rather than specializing in a single workload.
- Individuals who demonstrate curiosity, adaptability, and a growth mindset in a rapidly evolving AI-first technology landscape.
- Experience helping customers deploy, adopt, or optimize Microsoft cloud technologies and realizing measurable business outcomes.
- ollaboration skills with the ability to influence across diverse stakeholders and virtual teams.
- Effective communication skills capable of translating technical concepts into customer business value.
- Passion for continuous learning and building expertise across Microsoft 365, Security, Endpoint Management, Copilot, Agents, Identity, Data Security, and related technologies.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 4+ years of technical consulting, information technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience.
- Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 8+ years of technical consulting, information technology (IT) administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience.
- 3+ years experience with managing projects in relevant technologies (e.g., cloud, infrastructure, Microsoft platform).
- 4+ years of project management experience.
- 2+ years of relationship management or customer success experience.
- 3+ years of IT related customer-facing experience.
- Advanced Portuguese level
- Customer Success, consulting, technical account management, onboarding, deployment, or support experience.
- Experience working with enterprise customers and complex technical environments.
- Knowledge of Microsoft cloud technologies, security, endpoint management, productivity platforms, application development, or AI solutions.
- Proven ability to manage multiple priorities and stakeholders simultaneously.Program management, and relationship-building skills.
- Demonstrated ability to adapt quickly to evolving technologies and business priorities.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's Degree in IT, Computer Science, Business Administration, Engineering or related field AND 4+ years of technical consulting, IT administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience.
- Bachelor's Degree in IT, Computer Science, Business Administration, Engineering or related field AND 8+ years of technical consulting, IT administration, technical program/product management, support, project management, customer success management, IT customer-facing experience OR equivalent experience.
- 3+ years experience with managing projects in relevant technologies (e.g., cloud, infrastructure, Microsoft platform).
- 4+ years of project management experience.
- 2+ years of relationship management or customer success experience.
- 3+ years of IT related customer-facing experience.
- Advanced Portuguese level.
- Customer Success, consulting, technical account management, onboarding, deployment, or support experience.
- Experience working with enterprise customers and complex technical environments.
- Knowledge of Microsoft cloud technologies, security, endpoint management, productivity platforms, application development, or AI solutions.
- Proven ability to manage multiple priorities and stakeholders simultaneously; program management and relationship-building skills.
- Demonstrated ability to adapt quickly to evolving technologies and business priorities.
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
