WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
JOB OVERVIEW
Zeta Global helps brands build stronger customer relationships through data-driven marketing. Zeta’s Marketing Platform (ZMP) is an AI-enabled Martech solution that supports customer acquisition, retention, and growth through personalized engagement. The platform supports use cases across messaging, loyalty, and customer experience, with solutions designed to scale for enterprise and mid-market organizations. Zeta works with brands across North America, Europe, and Asia-Pacific to deliver measurable marketing performance.
The Project Manager leads contracted delivery for an assigned customer portfolio. This role owns day-to-day coordination across internal teams and client stakeholders, ensuring strong governance, clear communication, and consistent execution from onboarding through ongoing delivery. The scope includes both retainer-based work and smaller projects, with close partnership to Senior Project Managers and Program Managers on more complex implementations.
Responsibilities
- Lead delivery for an assigned portfolio of customer work, including retainers and smaller projects.
- Serve as the primary point of contact for clients within the portfolio, managing expectations and maintaining clear, timely communication.
- Own portfolio governance, delivery quality, scope management, timelines, risk tracking, and client satisfaction.
- Plan, schedule, and forecast retainer work, including capacity planning, utilization tracking, and delivery roadmaps.
- Manage retainer financials, including burn tracking, forecasting, invoicing inputs, and identification of risks or constraints.
- Lead smaller projects and single-consultant engagements, including scope, timeline, stakeholder management, and issue resolution.
- Partner with Senior Project Managers and Program Managers on complex implementations to manage dependencies, align governance, and support client communication.
- Coordinate internal resources across multiple workstreams, balancing competing priorities and escalating resourcing constraints when needed.
- Lead or participate in client and internal governance meetings such as kickoffs, steering committees, and executive reviews.
- Maintain RAID logs and escalate risks, issues, and dependencies with recommended mitigation plans.
- Partner with Customer Success and Sales to support account planning, identify opportunities, and align delivery to client outcomes.
- Produce client-ready and executive-ready reporting, including status updates, KPI reporting, progress summaries, and leadership communications.
- Improve delivery processes by identifying recurring issues, recommending enhancements, and sharing best practices across the team.
Qualifications:
- Bachelor's degree in Business Administration, Project Management, Marketing, Information Technology, or a related field.
- Minimum 3 years of Project Management experience in a client-facing environment.
- Experience managing multiple concurrent projects, retainers, or customer portfolios with competing priorities.
- Proven success managing project scope, timelines, budgets, risks, and stakeholder expectations.
- Experience working in cross-functional, matrixed organizations and coordinating resources across multiple teams.
- Demonstrated experience leading customer-facing governance forums, executive reviews, and status meetings.
- Experience with project financial management, including forecasting, budget tracking, utilization management, and resource planning.
- Experience supporting software, SaaS, MarTech, AdTech, CRM, customer experience, or digital transformation initiatives preferred.
- PMP, PRINCE2, Agile Project Management, Scrum Master, or equivalent project management certification preferred.
- Certification is highly desirable but not required for candidates with strong relevant experience.
- Full professional proficiency in English (written and verbal) is required.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
Skills Required
- Bachelor's degree in Business Administration, Project Management, Marketing, IT, or related field
- Minimum 3 years of Project Management experience in a client-facing environment
- Experience managing multiple concurrent projects, retainers, or customer portfolios with competing priorities
- Proven success managing project scope, timelines, budgets, risks, and stakeholder expectations
- Experience working in cross-functional, matrixed organizations and coordinating resources across multiple teams
- Demonstrated experience leading customer-facing governance forums, executive reviews, and status meetings
- Experience with project financial management including forecasting, budget tracking, utilization management, and resource planning
- Full professional proficiency in English (written and verbal)
- Experience supporting software, SaaS, MarTech, AdTech, CRM, customer experience, or digital transformation initiatives
- PMP, PRINCE2, Agile Project Management, Scrum Master, or equivalent project management certification
What the Team is Saying
Zeta Global Compensation & Benefits Highlights
How does Zeta Global ensure its pay and bonus plans are competitive?
Zeta Global supports competitive compensation through a mix of base pay, equity, performance incentives, financial benefits and employee feedback-informed rewards. The company’s total rewards approach connects compensation with ownership, financial planning and benefits that support employees’ broader well-being.
- Competitive pay and incentives: Zeta lists competitive pay, equity, performance bonuses and an employee stock purchase plan as part of its compensation and total rewards offerings. Employees also describe compensation as a strength. A software engineer said Zeta offers “good compensation,” “best appraisals and pay raise” and a “supportive work environment,” while a director cited “compensation” as one of the strengths of the company.
- Equity and ownership: Zeta offers company equity and an employee stock purchase plan, giving employees ways to participate in the company’s growth. Its broader financial benefits also include a 401(k) with company match, monthly financial workshops, commuter benefits and insurance coverage, reinforcing compensation as part of a larger financial wellness package.
- Performance-oriented rewards: Employee reviews describe Zeta’s compensation as tied to performance and growth. One employee said, “Zeta pays well,” while another said compensation is “within industry range and revised every year.” A finance analyst cited “great incentives,” and a director described Zeta as a place to “shape your career” with room to move up. (Comparably; Glassdoor reviews; Indeed reviews)
- Benefits that strengthen total rewards: Zeta’s rewards package extends beyond pay through health, dental and vision insurance, mental health benefits, pet insurance, flexible time off, parental leave, adoption assistance, fertility and family-building support, travel assistance for reproductive health procedures, volunteer days and wellness resources. The company also says it uses wellness surveys and employee feedback to shape benefits updates, including expanded parental leave and adoption assistance.
- External signals:
- Compensation sentiment: Employees on external review sites describe Zeta’s compensation as “good,” “great” and competitive, with reviews citing pay raises, incentives, benefits and performance-based earning potential. (Glassdoor reviews; Indeed reviews; Comparably)
- Benefits signals: External profile data lists company equity, performance bonuses, an employee stock purchase plan and a home-office stipend for remote employees.
- Financial wellness: Zeta’s benefits include 401(k) matching, financial workshops, insurance coverage and employee stock purchase participation.
Bottom line: Zeta Global’s compensation approach combines competitive pay, performance incentives, equity, stock purchase access and broad benefits, giving employees both near-term rewards and longer-term financial participation in the company’s growth.
Zeta Global Insights
What We Do
Zeta Global (NYSE: ZETA) is the AI Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Why Work With Us
At Zeta, people have the freedom to think creatively, take initiative, and grow. We value curiosity, innovation, and teamwork, empowering everyone to use AI and technology in smarter ways to drive impact for clients, consumers, and each other while shaping the future together.
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Zeta Global Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
