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The Role
Provides luxury fashion customer service, manages client relationships and follow-ups, achieves personal sales goals, and demonstrates strong product knowledge. Supports store operations through POS use, opening and closing procedures, KPI tracking, visual standards, housekeeping, and store cleanliness. Requires Chinese proficiency, flexible scheduling, strong communication, and the ability to stand and perform physical retail tasks.
Summary Generated by Built In
About the brand:
Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.Founded in 2000 and owned by the Oniverse group, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US– in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue.Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet.JOB REQUIREMENTS
- Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
- Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
- Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
- Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
- Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
- Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
- Supporting managers in maintaining the visual and housekeeping standards of the store
- Able to successfully operate our POS system, send eod emails, opening and closing procedures
- Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store
JOB QUALIFICATIONS
- Eligibility to work in the US for any Employer
- High School graduate or equivalent
- Minimum 3+ years of experience in customer service and contemporary or luxury retail industry
- Excellent verbal, written communication and sales skills, with a strong customer service orientation
- Commitment, being self-motivated and goal oriented
- Impeccable presentation and the ability to thrive in a demanding environment
- Problem solving mindset
- Ability to work a flexible schedule, including holidays and weekends
- Additional language proficiency may be preferred or required depending on the customer base of store location. Please refer to the location-specific posting for more details.
- Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)
Language Skills (Essential Function):
This position requires proficiency in Chinese to provide effective customer service at this location. A significant portion of customers interactions that prefer to speak in Chinese, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience.
COMPENSATION & BENEFITS PACKAGE
- Hourly plus monthly commissions
- Health Benefits, including Medical, Dental and Vision
- 401K matching
- Pet Insurance
- Paid Time off and Sick Time
- Parental Leave
- Pre-Tax commuter benefits for transit and parking
- Referral bonus
- Employee discount
- Free uniform
Skills Required
- Eligibility to work in the US for any employer
- High school diploma or equivalent
- At least 3 years of customer service and contemporary or luxury retail experience
- Excellent verbal and written communication skills
- Strong sales skills and customer service orientation
- Self-motivated, committed, and goal-oriented
- Impeccable presentation and ability to thrive in a demanding environment
- Problem-solving mindset
- Ability to work a flexible schedule, including holidays and weekends
- Chinese language proficiency
- Ability to lift more than 20 pounds and perform prolonged standing, bending, stretching, walking, repetitive motions, pushing, pulling, and carrying
- Additional language proficiency
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The Company
What We Do
Oniverse is an Italian fashion and retail company founded in 1986, formerly known as Calzedonia Group. Vertically integrated from production to worldwide distribution, the company manages a diverse portfolio of brands, including Calzedonia, Intimissimi, and Signorvino. It operates over 5,700 mono-brand stores across various sectors, including fashion, food & wine, and the nautical sector.
