Facilitator II

Do you value empowerment, participation, inclusiveness, and professional responsibility within a sales training environment? Can you foster discussion, lead activities, and encourage learners to dive a little deeper into topics? If so, you could excel as a Facilitator II at Spectrum.
Spectrum keeps more than 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our Facilitators pursue development opportunities focused on facilitation, learner engagement and classroom management excellence. They play a key role in performing all administrative duties that facilitate learning throughout our organization.

A Facilitator II will facilitate classroom learning for our sales teams, meetings, and on-line sessions through a variety of delivery methods. This is an intermediate level position that requires 3 years of sales training experience and up to 3 years of experience in the functional area or business unit. It's a career that develops as you do, with opportunities to grow.

• Managing the classroom and participants during sales training by tracking attendance, addressing inappropriate behavior, and documenting performance
• Shadowing training end-users to gain deeper understanding of how training translates in the business
• Setting up and maintaining hands-on learning labs to ensure the most current equipment is installed and configured
• Pursuing development opportunities to obtain additional sales expertise and strengthen core skills, building and improving job-related knowledge and leadership skills
• Seeking input from and provides feedback to leaders on success of learners and learning programs

You'll act as a Subject Matter Expert (SME) to assist the curriculum development team with revisions to existing course content. You'll participate in task forces, committees, and work one-on-one with learners to identify areas of strength and opportunity. If you're up to the challenge, you'll find a rewarding career as a Facilitator II.

Required Qualifications

• Training delivery experience at professional level or equivalent 3+ years. Experience or equivalent in the functional area and or business unit 3+ years
• Bachelor's degree or equivalent combination of training and/or work experience
• Can effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Solid knowledge of different learning approaches
• Critical thinking and analytical skills. Presentation skills to individuals, online and in person. Advanced skills relating to the functional area and or business unit
• Ability to read, write, speak, and understand English. Can prioritize and organize effectively. Can communicate orally and in writing in a clear and straightforward manner. Can communicate with all levels of management and company personnel. Can with the public in a professional manner
• Office environment.

• : The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• : Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career

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HTR322 2024-31332 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.