F&D Guest Service Manager

Exceptional Hospitality Starts with You

The F&D Guest Services Manager is responsible for leading and overseeing the daily operations of Breakfast, Executive Lounge, and Room Service, ensuring exceptional service standards and memorable guest experiences across all outlets dedicated to in-house guests.

Here's what you'll do during a typical day:

• Lead daily operations: Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability and enforcing policies and procedures

• Deliver exceptional guest experiences: Monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience

• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team 

• Drive revenue growth: Implement up-selling techniques, and promotional initiatives to maximize food and beverage sales and profitability

• Recruit and onboard talent: Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence

• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Additionally, we are looking for a candidate with the following qualifications:

• Proven experience leading Food & Beverage operations in a hotel environment.
• A natural leader with the ability to engage, coach, and develop teams to achieve their full potential.
• Strong guest focus, with a genuine passion for delivering outstanding service and memorable experiences.
• Commercially minded and results-driven, with the ability to balance guest satisfaction with business performance.
• Experience managing budgets, controlling costs, optimizing labor productivity, and driving profitability.
• Confident in making operational decisions and identifying opportunities to improve efficiency and service quality.
• Excellent communication, organizational, and problem-solving skills.
• Able to successfully manage multiple outlets and priorities in a dynamic hospitality environment.
• Fluency in English is required; proficiency in additional languages will be highly valued.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.