If you are looking to excel and make a difference, take a closer look at us…
Key ResponsibilitiesA. Vendor Coordination and Service Requests
Manage day-to-day Maintenance Requests to the terminal vendor
Process and dispatch Terminal Deployment Requestsand Terminal Retrieval Requests.
Handle all incoming Emails enquiries from vendors, the Contact Centre (HLCC), and Relationship Managers (ARM).
Coordinate Programming and Tag On Requests to the vendor.
Process all requests and manage Issues relating to AMEX.
Administer Deposit Refunds for terminated merchants.
B. Operations Monitoring and Troubleshooting
Follow up on deployment status and retrieval updates from the vendor.
Monitor and prepare reports for terminal movement and the Fault Call Report .
Track and manage adhoc and conversion deployment cases and removal cases.
Handle issues related to Duitnow OTP and GTX portal.
Manage the Mastersam & EFTsec system, including performing TE PIN resets on a monthly basis once they expire and managing issues reported by vendors.
Follow up on Unsuccessful Terminal Installation (UTI) cases and prepare the master UTI list.
Engage in the terminal write-off exercise.
Support the Bulk termination project.
C. Data Integrity and Reporting
Monitor SLA Deployment performance.
Prepare Monthly Vendor Performance reports and the final Vendor Closing Report.
Finalise and review the Monthly Closing Report From Vendor.
Conduct the 1st checker for monthly billing validation.
Prepare the UTR report.
Prepare the TID block in the consolidated base report .
Update the Deployment Update File for branches / HLCC.
Compile job sheets and update the master file on deployment date.
Compile and Update the master file on the retrieval status.
Update the master file for monthly closing report and ensure the installation date is correctly updated into the Asccend system.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
Skills Required
- Experience in vendor management or related financial services
What We Do
Hong Leong Bank Berhad is one of the leading financial services organisations in Malaysia. With a heritage of more than 100 years, it provides comprehensive financial services covering consumer banking, business banking and trade finance, treasury, branch and transaction banking, wealth management, private banking and Islamic financial services. Its merger with EON Bank Group in 2011 has further embedded its position as a core banking franchise with an expanded distribution network of more than 300 branches across the country. With a proven track record in value creation and a highly recognised brand, Hong Leong Bank has also been extending its footprint in the region, with branches in Singapore and Hong Kong and wholly owned subsidiaries in Vietnam and Cambodia. In China, the Bank has a 20% shareholding in Bank of Chengdu Co., Ltd., Sichuan and a consumer finance joint venture. Hong Leong Bank is a subsidiary of Hong Leong Financial Group Berhad, the financial services arm of the Hong Leong Group. Apart from banking, Hong Leong Financial Group is involved in the provision of insurance and takaful, as well as investment banking, unit trust, fund management and stock broking services
