Executive Operations Associate - President's Office

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
The EMEA President's Office runs on operational precision and strategic momentum. This role exists to protect both, every single day. You will work directly with the Chief of Staff, serve as the connective tissue between the executive office and cross-functional teams, and progressively take on operational leadership as you build trust and demonstrate judgment.
This is not a traditional support role. It is a high-accountability, high-visibility position for someone who is already an exceptional EA and is ready for more.
Executive support (approx. 25%)

• Own the Chief of Staff's calendar with sharp scrutiny, protecting strategic time and proactively resolving conflicts before they land
• Manage travel, bookings, and expense reporting end-to-end with zero follow-up needed
• Coordinate closely with the EA to the EMEA President to ensure non-negotiable meeting alignment
• Act as a reliable, discreet first point of contact for operational and administrative matters

Business Operations & Project Management (approx. 75%)

• Set up and maintain President's Office operating cadences: weekly syncs, leadership forums, cross-functional checkpoints
• Track actions, milestones, and blockers across multiple workstreams, escalating proactively before issues become problems
• Own the end-to-end planning and execution of major EMEA events: QBRs, SKO, Knowledge, Rise Together, president-led office visits
• Build and maintain SharePoint pages, OneNote structures, trackers, and insight dashboards the team actually uses
• Support the development of executive-ready presentations and briefing materials
• Reinforce connection points between central and regional teams, ensuring operational clarity across a matrixed organization

Qualifications
To be successful in this role you have:

• 5+ years as an Executive Assistant in a fast-paced tech or SaaS environment, ideally supporting C-suite or a President's Office
• A track record of reaching beyond your title: you have led projects, built systems, or taken ownership of things nobody asked you to own
• You have felt frustrated when your role was purely logistical, and you have done something about it
• Highly organized with strong written and verbal English, and the confidence to communicate with senior stakeholders directly
• Fluent in SharePoint, OneNote, Excel, PowerPoint, and Smartsheet or equivalent
• Global mindset and genuine curiosity about how a large, matrixed organization operates

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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