Executive Office Support Desktop Technical Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Title: Executive Office Support Desktop Technical Manager

Location: Atlanta, GA
Grade: 13
Work Model: 5 days in-office

Position Summary:

As the Executive Office Support Desktop Technical Manager, you’ll be the go-to expert for diagnosing, troubleshooting, and repairing hardware and software systems for our executives and their teams. This role demands high discretion, professionalism, and a strong commitment to customer service. You’ll provide direct technical support, make independent decisions to resolve issues, and lead a small team of technical resources. You’ll also collaborate with various Team Leads to drive improvements and customize solutions for each executive’s unique needs. Outstanding soft skills are essential for this role.

Key Responsibilities:

• Team Leadership: Lead and evaluate a small team of Executive Office (EO) support members, ensuring technical and soft skills compliance, and manage scheduling to provide support during business hours.
• Executive Support: Provide technical support to executive customers, resolving issues and answering questions.
• Onsite IT & AV Support: Focus on supporting the executive team with IT and audiovisual needs.
• Office 365 Administration: Manage and support Office 365.
• Device Support: Provide support for Mac OS, iPad, iPhone, Windows, and Android devices.
• Hardware Maintenance: Perform preventative maintenance, replacement, and repair of desktops and laptops.
• Technology Communication: Explain new technology and complex changes in simple, easy-to-understand terms.
• High-Pressure Environment: Work effectively in high-pressure situations, including longer hours when necessary.
• Conference & Event Support: Install, configure, monitor, and support video conferencing systems, IT/AV environments, and room scheduling systems. Provide presentation support, including PowerPoint manipulation and event capture, editing, and publishing.
• Documentation: Create clear and concise how-to documentation for supported equipment and resources.
• Local IT Infrastructure: Support local IT infrastructure, including Wi-Fi and printers.
• Continuous Improvement: Review and improve technologies and standards continuously.
• Project Management: Manage basic projects related to events, conferences, and infrastructure improvements.
• Service Desk Requests: Handle IT service desk requests.

Required Experience:

• Supervisory Experience: 1-2 years of supervisory experience.
• Communication Skills: Strong verbal and written communication skills with C-level executives.
• Mindset: Output and efficiency-driven with a proactive attitude.
• Troubleshooting Skills: Excellent troubleshooting skills and ability to follow a structured problem-solving methodology.
• Teamwork & Organization: Excellent teamwork, organizational skills, flexibility, and ability to handle multiple tasks.
• Microsoft 365: 3+ years of experience with Microsoft 365.
• Apple Products: 3+ years of experience supporting Apple products (Mac OS, iOS, iPadOS).
• Windows & Android: 3+ years of experience supporting Windows and Android devices.
• AV Troubleshooting: Experience troubleshooting audiovisual issues.
• Networking: Understanding of basic networking concepts.
• Professionalism: Maintain a high degree of professionalism in high-pressure situations.
• Appearance: Maintain a professional appearance regularly.
• Availability: Ability to be on-call and work late hours and weekends as needed.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”