Executive Housekeeper - NoMad Detroit

The Executive Housekeeper works closely with Front Office, Engineering, People & Development, Finance, Security, and other hotel departments to ensure room readiness, effective maintenance coordination, responsible financial performance, and a positive, safe, and well-organized working environment for the Housekeeping team.

Housekeeping Leadership & Daily Operations

• Provide day-to-day leadership and operational direction for all Housekeeping functions, including guestrooms, public areas, housekeeping support areas, and related services.

• Lead the Assistant Housekeeping Manager, Housekeeping Supervisors, and Housekeeping team members in the consistent execution of NoMad cleanliness, presentation, service, and productivity standards.

• Plan, organize, and monitor daily Housekeeping activities based on occupancy, arrivals, departures, stayovers, VIP activity, special requests, and business needs.

• Maintain a highly visible presence throughout guestrooms, corridors, public areas, and back-of-house Housekeeping spaces and conduct regular inspections to ensure established standards are met.

• Ensure effective daily communication, shift handovers, assignments, and follow-up within the Housekeeping department.

• Establish and maintain departmental procedures, checklists, inspection standards, and quality controls designed to support consistent execution.

• Ensure prompt, courteous, and thoughtful service to guests and respond appropriately to Housekeeping-related concerns, requests, or service-recovery needs.

  Guestroom & Public Area Quality

• Ensure guestrooms and public areas are cleaned, maintained, inspected, and presented in accordance with NoMad luxury standards and applicable health and sanitation requirements.

• Maintain a consistent room-inspection program and ensure leaders are accountable for identifying and correcting cleanliness, presentation, maintenance, and room-readiness concerns.

• Continuously inspect guestrooms, public spaces, meeting areas, offices, corridors, and other assigned spaces to monitor quality and identify opportunities for improvement.

• Evaluate the condition of furniture, fixtures, equipment, décor, linen, and guestroom assets and communicate repair, replacement, or refurbishment needs.

• Partner with the Director of Rooms and Engineering on repair and preventive-maintenance programs affecting guestrooms and public areas.

• Coordinate closely with Front Office regarding room status, priorities, early arrivals, late departures, out-of-order rooms, VIPs, and special guest requests.

• Monitor guest feedback and Housekeeping-related quality results and implement corrective action when recurring issues or trends are identified.

  Team Leadership, Staffing & Development

• Recruit, select, train, coach, develop, schedule, supervise, recognize, and evaluate Housekeeping leaders and team members in partnership with People & Development.

• Provide clear direction and performance expectations to the Housekeeping management team and ensure managers and supervisors effectively administer their areas of responsibility.

• Develop Housekeeping leaders and team members through ongoing coaching, cross-training, performance feedback, recognition, and development opportunities.

• Partner with People & Development regarding performance management, attendance, employee relations, corrective action, and other team member matters.

• Ensure staffing and schedules are aligned with occupancy, business levels, productivity standards, and operational requirements.

• Promote a positive, respectful, safe, accountable, and service-focused working environment.

• Conduct and participate in departmental meetings, pre-shift meetings, training sessions, and hotel meetings as appropriate.

  Labor, Budget & Financial Management

• Develop, manage, and monitor the Housekeeping operating budget, labor plan, forecasts, payroll hours, expenses, and productivity in partnership with the Director of Rooms and Finance.

• Analyze labor, wages, supplies, operating expenses, occupancy, productivity, and other departmental data against forecasts and budget.

• Establish and maintain appropriate productivity standards while protecting NoMad's cleanliness, quality, and guest-experience expectations.

• Monitor daily staffing and payroll hours and make appropriate adjustments based on occupancy, room demand, business levels, and operational needs.

• Identify opportunities to improve efficiency, control expenses, and reduce waste without compromising quality or service.

• Prepare and maintain recurring departmental reports, forecasts, budgets, plans, and other operational information as required.

  Inventory, Linen, Supplies & Lost and Found

• Maintain appropriate inventory controls for guestroom supplies, housekeeping supplies, linen, uniforms or other assigned items, and departmental equipment.

• Ensure required month-end and periodic inventories are completed accurately and timely.

• Establish par levels and ordering practices that provide adequate supplies for efficient operation while controlling cost and unnecessary inventory.

• Oversee the purchasing and responsible use of cleaning supplies, linen, guest supplies, and Housekeeping equipment in accordance with approved procedures and budgets.

• Maintain effective processes for linen distribution, storage, handling, quality control, and replacement.

• Ensure lost-and-found items are properly documented, secured, stored, and handled in accordance with hotel policy.

• Monitor equipment condition and coordinate repair or replacement needs with the Director of Rooms, Engineering, Finance, or other appropriate departments.

• Thorough knowledge of Housekeeping operations, guestroom cleaning, public-area cleaning, room inspection, sanitation requirements, and appropriate application of cleaning chemicals.

• Strong knowledge of Housekeeping staffing, scheduling, labor productivity, inventories, linen controls, supplies, equipment, and departmental financial management.

• Demonstrated ability to lead, motivate, coach, and develop Housekeeping managers, supervisors, and team members.

• Strong visual attention to detail and the ability to consistently evaluate cleanliness, condition, presentation, and adherence to luxury standards.

• Ability to prepare, analyze, and interpret departmental budgets, forecasts, payroll, labor, productivity, inventory, and expense information.

• Excellent organizational, time-management, written, verbal, and interpersonal communication skills.

• Ability to effectively coordinate and cooperate with Front Office, Engineering, People & Development, Finance, Security, and other departments.

• Ability to work effectively with guests, team members, vendors, and contractors and resolve concerns professionally.

• Proficiency with hotel systems and technology used for room status, scheduling, inventory, reporting, communication, and departmental administration.

• Knowledge of laundry and linen processes sufficient to oversee quality, inventory, and operational requirements.

• High school diploma or equivalent required. Associate or bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related field preferred. Equivalent progressively responsible Housekeeping leadership experience may be considered.

• Minimum three years of progressively responsible Housekeeping supervisory or management experience required.

• Previous experience leading Housekeeping managers, supervisors, and a sizable hourly team strongly preferred.

• Luxury, lifestyle, or full-service hotel Housekeeping experience strongly preferred.

• Demonstrated experience with guestroom inspections, labor productivity, scheduling, inventories, supplies, sanitation, and departmental financial controls required.

• Experience supporting a pre-opening, hotel opening, renovation, or similarly complex operation is a plus.