Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will handle check-ins, special requests, and VIP services, ensuring that each guest’s stay is tailored to their preferences. As an Executive Floor Service Agent, personalized service to guests staying on the executive floor – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Guest Service Excellence: Deliver personalized check-in/out for VIP and executive guests. Anticipate and respond to guest needs with professionalism and discretion.
- VIP Services & Special Requests: Coordinate dining, transport, and personalized amenities for VIPs. Ensure all special requests are fulfilled to luxury standards.
- Lounge & Room Maintenance: Maintain executive lounge cleanliness and readiness. Collaborate with housekeeping to uphold room standards.
- Cross-Department Collaboration: Communicate guest preferences and feedback to relevant teams. Work closely with concierge, F&B, and housekeeping for seamless service.
- Problem Solving: Resolve guest concerns promptly and professionally. Proactively prevent service disruptions.
- Guest Engagement: Share information on hotel amenities and local attractions. Offer tailored recommendations based on guest interests.
- Reporting & Administration: Update guest profiles and prepare daily reports on interactions and VIP services.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Previous experience in luxury guest relations, executive floor, concierge, or VIP services.
- Strong communication and interpersonal abilities with a guest-centric approach.
- Skilled in handling high-profile guests with professionalism and confidentiality.
- Ability to anticipate needs and resolve issues efficiently.
- Familiarity with hotel PMS and luxury service standards.
- Fluent in English; additional languages are a plus.
- Available to work nights, weekends, and holidays.
Skills Required
- Previous experience in luxury guest relations, executive floor, concierge, or VIP services
- Strong communication and interpersonal abilities with a guest-centric approach
- Ability to handle high-profile guests with professionalism and confidentiality
- Ability to anticipate guest needs and resolve issues efficiently
- Familiarity with hotel property management systems and luxury service standards
- Fluent English
- Availability to work nights, weekends, and holidays
- Additional languages
Hilton Compensation & Benefits Highlights
-
Wellbeing & Lifestyle Benefits — The Go Hilton travel program offers up to 110 discounted nights per year, with employee room rates as low as $40 and additional friends-and-family and on‑property dining discounts. Select programs like Thrive Sabbatical and Thrive Reset provide paid time off with stipends for personal goals or recharge.
-
Retirement Support — The U.S. 401(k) match is 100% on the first 3% of pay plus 50% on the next 2%, enabling up to a 4% employer match when contributing 5%. This delivers a clear, formula-based boost to long‑term savings.
-
Parental & Family Support — New parents receive four weeks of fully paid parental leave, with birthing parents receiving an additional eight weeks for a total of 12 weeks. Adoption assistance and caregiving support resources are also available.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,400 properties and nearly 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world. Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 260 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone.
Why Work With Us
Hilton is proud to be recognized as the World’s Best Workplace by Great Place to Work and Fortune. At Hilton, every job makes the stay. Team Members can make an impact, be themselves, build new skills, grow their careers, explore opportunities around the world, and enjoy people-first benefits like Go Hilton travel discounts.
Gallery
.jpg)
Hilton Offices
OnSite Workspace
With more than 9,400 hotels and properties in 144 countries and territories, plus corporate offices and teams around the world, Hilton offers opportunities to build a career in destinations and communities worldwide.
