Executive Director, Securities Services Operations Transformation

Job Description
Are you a strategic thinker with a passion for transformative change? Join our Securities Services Operations Transformation Team as an Executive Director, where you'll influence the profitability of a global business and revolutionize Client Billing Operations. This high-impact role offers the opportunity to lead innovation and streamline processes, working directly with the Global Head of Client Billing Operations.
As an Executive Director in our organization, you will lead efforts to enhance and streamline billing processes, working closely with the Global Head of Client Billing Operations. This role involves designing strategic roadmaps and implementing them to drive measurable improvements in efficiency and effectiveness. ar from you.
Key Responsibilities:

• Spearhead initiatives to reduce manual processes and mitigate associated risks, leveraging cutting-edge technology and tools.
• Design and implement a strategic roadmap for long-term change aligned to long-term goals for the Billing organization and the Securities Services business overall.
• Enhance cross-functional communication and collaboration, ensuring seamless integration across teams.
• Lead the charge in automating and optimizing our billing processes, accelerating invoice production and the speed with which we are able to bring in revenue.
• Collaborate with a diverse team of 140 professionals across Plano and Manila, producing thousands of invoices monthly.
• Manage a team of approx. 30 FTE involved in various day-to-day operational billing activities.
• Identify, prioritize, and execute operational improvement opportunities, crafting comprehensive plans and timelines.
• Engage with stakeholders at all levels, including senior leadership across Securities Services, to gain alignment and support for initiatives.
• Partner with Product and Intelligent Automation teams and other senior leaders across the business to deliver sustainable, impactful change.

Required qualifications, capabilities, and skills

• 10+ years of experience and demonstrated success in Strategy, Transformation, or Consulting, preferably with some degree of operational or technology focus
• Proven ability to design, lead and execute strategic planning and process change, with strong attention to detail and thorough documentation of each step
• Advanced PowerPoint presentation skills, with the ability to design, build and deliver compelling presentations that effectively communicate complex business strategies to executive leaders
• Proficiency in data analysis, using tools such as Excel to extract insights and inform strategic decision-making processes
• Strong attention to detail in designing and implementing processes, ensuring thorough documentation of each step
• Proven ability to work collaboratively in a team-oriented environment, leading and fostering a positive work environment while contributing to shared goals
• Demonstrated ability to manage multiple projects simultaneously, prioritizing tasks effectively to meet ambitious strategic goals

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex business and collaborating with senior leadership
• Experience leading large organizations and rolling up your sleeves as part of an operational team
• Experience with defining and tracking newly established KPIs or OKRs to provide real-time insights into performance and progress
• Experience with delivering automation or systemic solutions to improve manual processes or tasks

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.