Content & Document Experience Senior Associate

Job Description
As a member of our Core Service- Centre of Excellence group, we look first and foremost for people, who are passionate around solving business problems through logical mindset and innovation. We embrace a culture of experimentation and constantly strive for improvement and learning. You will work in collaborative & trusting environment that encourages diversity of thoughts and creative solutions that are in the best interest of our customers globally.
Content and Document Experience CoE team supports Wealth Management line of Business, providing digitized content & document management capabilities for WM business globally. This team is currently establishing a center of excellence team to offer best class services to our stakeholders, and we are looking for a "Content Management Professional", who will be responsible for the development & support of templates, documents, testing business rules and supporting deployment activities.
Come join us, if you are passionate about content digitization And even if you have not worked on any such tools but aspire to learn this tool and become a super user, then don't wait up, you have an interesting ride ahead. The role is a Project Manager / Business Analyst role and will focus on the planning, implementation and on-going support of programs that meet both strategic, business and regulatory demands. Being part of the Projects team, the successful candidate will be working in conjunction with our internal partners including Operations, Technology, Product, and Business Management.
Responsibilities

• Support the product vision, goals and objectives, defines requirements, and prioritizes delivery in order to maximize the business value of the investment
• Support end-to-end management and product delivery across the full product lifecycle including research, ideation, prototype, test, build, adopt, and measure in partnership with users, stakeholders, Design, and Technology.
• Partner with Operations and Technology and drive teams toward robust set of delivery milestones. Understand and mitigate risks, bottlenecks, and inefficiencies in product development lifecycle.
• Demonstrate governance by ensuring that: (a) workstreams and initiatives are tracked and actively managed, (b) KPI's are agreed, measured and tracked, (c) deliverables are properly prioritized and sequenced, (d) risks are addressed and status measured, and (e) deliveries are successful.
• Develop clear documentation of the scope, business requirements, use cases, workflows, wire-frames, and other materials as needed to support UX research, design and development
• Develop and maintain deep relationships with delivery partners across including senior leaders in the Business, Technology, Design, Operations, and control functions across lines of business.
• Embody true "customer-obsession" in identifying and leveraging user data, industry trends, and varying forms of user feedback to shape our design and roadmap.

Qualifications

• 10 or more years of experience Relevant experience in Wealth Management, Asset Management, Digital Banking, or a closely related business required.
• Experience managing product delivery across multiple workstreams with varying timelines, priorities and complexities.
• Demonstrated ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals.
• Proven ability to execute via successful internal partnerships with other organizations - with the ability to influence people at all levels across a broad variety of job functions.
• Excellent leadership skills - of product, programs, projects, teams and/or employees.
• Structured thinker, effective communicator with excellent written communication skills. Ability to crisply articulate complex technical concepts to senior audiences with poise and confidence.
• Strong understanding of different development methodologies (e.g., Agile, Waterfall).
• Strong Oral and written communication
• Proficient with JIRA, Visio and MS Office Tools (Excel & PowerPoint)
• Bachelor Degree or equivalent experience required

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.