We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
The Capital Markets arm of CIBC provides integrated capital markets products, investment banking advisory services, corporate lending and top-ranked research to corporate, government, institutional and retail clients around the world. Our goal is to be the leading Capital Markets franchise in Canada and the lead relationship bank for key clients globally. CIBC Capital Markets consists of three lines of business; Global Markets, Global Investment Banking and Corporate Banking.
CIBC’s Global Markets business focuses on delivering expert financial and economic analysis and savvy deal-making capabilities to clients in Canada and around the world. The Global Markets team supports fixed income, foreign exchange, commodities, derivatives, equities and growth markets and is focused on building a strong, innovative relationship-oriented bank.
Within the Global Markets division, the Alternate Solutions Group (ASG) leverages capital markets trading and technology, and is responsible for deploying and executing on a number of market-leading and innovative solutions, servicing clients in domestic and international markets. The Alternate Solutions Group has quickly become a global leader in financial technology, offering cutting-edge foreign exchange and payment solutions to help corporate, institutional and retail clients manage risks and leverage market opportunities. ASG’s competitive advantage originates from its ability to reach across the breadth of the organization to provide best-in-class client experience through a robust platform delivering:
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Innovation and agility of a successful FinTech firm
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Quality execution capabilities and deep resources of the Capital Markets
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Consumer confidence of a trusted and secure Canadian bank
By taking advantage of technology to drive disruption within the financial services industry, ASG is transforming the value proposition of traditional money movement solutions. The Alternate Solutions Group is committed to working closely with its clients, to deliver creative financial solutions that address their most pressing needs and unique business challenges.
As an Executive Director on the Alternate Solutions Group, you will primarily be responsible for leading the growth of the Global Payment Services product. We are looking for high-energy individuals with an entrepreneurial spirit, who are focused on the challenge of building the bank of the future. The role operates in a fast-paced trading floor environment as part of a dynamic, driven, client-focused team. Your mandate is to drive profitable growth to support ASG’s vision by setting the product growth strategy which aligns to ASG’s overall strategy, executing to meet ASG’s growth targets, and managing the day-to-day business activities. This role includes leading individuals to develop and optimize new processes with clients, identify new cost savings and efficiencies, identify new revenue streams with existing clients, and drive profitable revenue growth by deepening client relationships to reach target markets. The role also requires a strong internal partnership with product development team to ensure solutions meet client needs, are leveraged by all clients, and drive revenue growth.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
How You’ll Succeed
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Product Growth: You will develop and articulate a clear roadmap to deepen client relationships to drive value for clients and for ASG aligned to ASG’s business strategies and plans to enable ASG to deliver on its mandate, goals and objectives.
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Drive Results: You will be responsible for meeting monthly, quarterly, and annual operational revenue targets. It will be your duty to identify service level adherence metrics, conduct analysis reporting, and track adherence with teams. You’ll complete integrated business planning with internal partners. By utilizing market research (data, trends, insights), user feedback, and business goals, you’ll develop and refine a strategic vision that clearly articulates the benefits from client, business, and economic perspectives. You will ensure that all regulatory, business, and financial reporting is completed on time and with accuracy.
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Innovation: You will drive initiatives from end-to-end, including ideation, market research, communication, client engagement, collaboration, and post-launch success with stakeholders and clients. You’ll identify opportunities to drive growth through existing and new strategic partnerships and pinpoint new areas for enhancing operational efficiencies and advancing the ASG business priorities. You’ll develop strategic roadmaps to execute those opportunities.
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Strategic Focus: You will develop efficiencies within processes across operational teams. You will identify technical tools to enhance efficiencies and ensure market parity, focusing on client relationships, optimizing client value, production optimization, and continuous improvement.
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Relationship Management: You will establish effective strategies to deepen relationships with clients and internal partners while increasing revenue and reducing operational costs. Utilizing your strong relationship-building skills, you’ll create processes to institutionalize clients, successfully driving product engagement, usage, and revenue. You will collaborate with stakeholders to develop detailed business cases that outline project objectives, milestones, resource requirements, and associated cost-benefit analyses. You will foster a collegial, inclusive, and team-oriented culture, demonstrating a commitment to professional excellence and client success.
Who You Are
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You have an undergraduate university degree in Business, Industry & Management, Engineering, Computer Science, or STEM.
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You have 15+ years in a client management, FinTech, payments, or Capital Markets role.
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You have demonstrated strong overall knowledge of Capital Markets with sufficient knowledge of the financial services industry / regulatory environment to interpret and analyze complex issues, as well as identify and develop innovative opportunities. You have knowledge of client management globally and processes currently used within retail banks and large financial institutions as they relate to payments and foreign exchange. You bring strong awareness of FinTech industry and disruptive technologies revolutionizing traditional banking products and services.
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You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance. You know how to promote a culture of teamwork with a personal drive to exceed expectations. You know how to inspire and motivate a team to support clients globally.
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You give meaning to data. You have a proven track record of driving profitable revenue growth with strong analytical and problem-solving skills to understand, explain, and resolve complex business issues.
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You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You’re a client service driven individual that consistently delivers results and drives towards goals with energy and enthusiasm.
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Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise. You can creatively and precisely articulate ideas that involve interpretation, analysis and assessment to collaborate with partners (internal and external).
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You’re a strong communicator. You have well-developed communication skills and can provide detailed explanations of factual and conceptual information and ideas as they relate to ASG product offering / capabilities. You ensure business goals are aligned to technical and non-technical requirements.
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You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making. You have the ability to prioritize tasks and create a focus around what is strategically important, is approachable, viewed as a partner and eager to assist in all aspects of the business.
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You act like an owner. You define yourself as extremely self-motivated and action-oriented with an ability to develop structure in new initiatives, partnerships and/or new opportunities. You can identify efficiencies in processes to drive operational savings and enhancements to meet market demand.
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Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
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We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
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Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
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We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
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CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
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You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
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We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-161 Bay St., 4th
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business, Business Banking, Capital Markets, Capital Markets Products, Client Management, Corporate Lending, Customer Engagement, Derivatives, Financial Modeling, FinTech API Platform, Global Market, Investments, Leadership, Market Trading, Microsoft PowerPoint, People Leadership, Process Improvements, Researching, Solution Strategies, Stakeholder Management
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What We Do
CIBC is here to help all our clients reach their goals. We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want. With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals. This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada. La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs. Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez. Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs. Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada
