Marketplace Operations Manager

Posted 2 Hours Ago
Be an Early Applicant
4 Locations
Hybrid
Mid level
Artificial Intelligence • HR Tech • Information Technology • Machine Learning • Software • App development • Industrial
WorkWhile is redefining the future of work
The Role
The Marketplace Operations Manager will oversee P&L for Events & Hospitality, manage marketplace operations, collaborate with data science, drive worker acquisition, and develop metrics for success.
Summary Generated by Built In
About WorkWhile

WorkWhile is on a mission to help workers earn a better living and live better lives. More than 80 million Americans work hourly jobs — often with unpredictable schedules, near-minimum wages, and few benefits — leading to real financial instability. We're fixing that.

WorkWhile is evolving from a high-growth labor marketplace into a comprehensive workforce platform, expanding our product suite to include Newday (our SaaS workforce management system) and WorkWhile Wallet (our fintech solution for worker earnings and credit). The result is a multi-business-model company with a genuinely complex, interesting financial landscape.

Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, we're disrupting the $650 billion staffing and recruiting market.

The Opportunity

WorkWhile is looking for an experienced operator with a strong analytical skill set to lead our Events & Hospitality marketplace supply function. You will be responsible for setting and executing the strategy to enable us to win in this industry. You will own a P&L and work cross-functionally to deliver strong marketplace performance and economics.

What You'll Do:
  • Own the P&L for our Events & Hospitality industry vertical, allocating spend across levers to achieve company goals

  • Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling

  • Craft & execute on quarterly and yearly roadmaps to improve Hospitality performance in the long run, developing playbooks & product backlog

  • Collaborate with the data science team to forecast and manage WorkWhile’s future labor needs, understand supply and demand, and help optimize models

  • Manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets

  • Develop the metrics and dashboards to help balance the marketplace and measure success.

  • Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls


What We're Looking For:
  • 3-4+ years experience in a strategic consulting, finance, or early stage startup role

  • Ability to drive projects to completion who is excited to own both strategy & execution

  • A strong “Bias for action” - you don’t let perfect get in the way of good

  • Experience managing cross-functional projects & outcomes

  • Proficiency in SQL and data analysis is a must

  • Commitment to improving the lives of low-wage workers

  • Willingness to work a shift once a quarter to keep learning

Compensation & Benefits
  • Competitive base salary + equity in a high-growth, venture-backed company

  • Hybrid work culture with office hubs in SF, NY, Seattle & Toronto.

  • In-person company off-sites

  • Medical, dental & vision coverage

  • Unlimited PTO

  • 401(k) with employer match

  • WFH stipend to support your home office setup

WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!

Top Skills

SQL
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The Company
HQ: San Francisco, CA
100 Employees
Year Founded: 2019

What We Do

WorkWhile is an AI-powered next generation labor platform that helps businesses in light industrial, hospitality, and events achieve over 90% fill rates and reduce no-shows through AI and predictive machine learning. We ensure seamless shift execution with trained, on-demand workers supported by on-site leads, real-time performance monitoring, and a robust accountability system. Our worker-first model boosts retention through benefits like next-day pay, telehealth, and free upskilling, while our platform delivers real-time analytics and dedicated support for every client. By combining flexibility, reliability, and deep insights, WorkWhile helps businesses scale efficiently and stay competitive.

Why Work With Us

WorkWhile is a technology platform with product and engineering at its core. Founded by alumni from Google, Meta, Yahoo, and Airbnb, continuous innovation is our strategy. We are an AI-native company that doesn’t just adopt new technologies, we operationalize them at scale to solve real business challenges.

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WorkWhile Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Our hybrid policy allows workers to work flexibly - either in person in one of our four hubs (San Francisco HQ, New York, Seattle, Toronto), or remote. We encourage employees coming in person to come 2-3x per week.

Typical time on-site: Flexible
HQSan Francisco, CA
New York, NY
Seattle, WA
Toronto, ON
Learn more

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