At Income, we believe that strong governance is the heart of any successful business. As an insurance company, it is of utmost importance for us to maintain a legal and ethical standing in the eyes of the public and our policyholders. The role will have the opportunity to work with different stakeholders to propose improvements for gaps identified during reviews and propose follow-up actions to close the gap.
KEY RESPONSIBILITIES INCLUDE:
- Conduct Enhanced Monitoring (EM) review for representatives under EM. Perform end-to-end quality checks, including following up with relevant Business Units on service recovery.
- Ensure sample sizes for reviews meets the required standards and is tracked accurately.
- Spot compliance gaps or errors during reviews and propose actions to close the gap.
- Provide training for new and existing reviewers to ensure the team remains on evolving standards.
- Prepares information and/or documents for management and regulatory reporting.
- Work with respective stakeholders to develop tools to improve efficiency of the review process.
- Undertake any work (e.g., projects) assigned from time to time.
REQUIREMENTS:
- At least a Bachelor's degree or above.
- Any professional qualification will be an added advantage.
- At least 2 years of experience in Compliance related work in insurance industry or enforcement agencies.
- Must be proficient in MS Office and applications.
- Possess excellent communication skills
- Has a strong analytical mind with good problem-solving skills.
- Has a self-motivated personality and is able to work well in a team.
- Resourceful and adaptable to changes.
Skills Required
- At least a Bachelor's degree or above
- At least 2 years of experience in Compliance related work in insurance industry or enforcement agencies
- Proficiency in MS Office
- Any professional qualification will be an added advantage
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
