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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
We are seeking an experienced Executive Briefing Manager to lead, scale, and transform our EBC into a world-class strategic growth engine. In this role, you will not just manage events—you will own the program. You will serve as the principal strategic partner to our Global Sales leaders and C-suite stakeholders, ensuring that every briefing is a high-impact, revenue-driving catalyst.
This is an exceptional opportunity for a proven EBC leader who has successfully navigated company growth and understands how to design a briefing program for corporate scale. If you possess a blend of strategic thinking, an obsession with premium executive experiences, and the commanding executive presence required to align cross-functional leadership, we want you to drive this program forward.
This is a hybrid role based in San Francisco, requiring an in-office presence to oversee high-profile briefings and manage center operations, with occasional travel to customer sites.
Responsibilities
- Strategic Program Ownership & Scale: Drive the vision, strategy, and long-term roadmap for the Executive Briefing Center program. Evolve the program from a reactive service into a proactive, scalable corporate asset that aligns with New Relic’s overarching growth goals.
- Content Alignment: Partner with account owners, product leaders, and executives to architect highly customized, sophisticated briefing agendas. Ensure every session is deeply aligned with the customer’s strategic business challenges and showcases New Relic’s latest product innovations.
- Executive Presence & Stakeholder Management: Serve as the voice of the EBC. Comfortably advise and, when necessary, push back on account teams and internal VPs/C-suite speakers to maintain the integrity, strategic focus, and premium quality of the briefing.
- End-to-End Premium Experience: Oversee the holistic guest journey, ensuring a flawless "white-glove" standard. This includes meticulous oversight of the center's aesthetic, high-touch arrival logistics, premium hospitality, and seamless execution of complex, multi-track schedules.
- Cross-Functional Leadership: Act as the central hub connecting Sales, Services, Product, and Marketing. Champion internal engagement to build a robust, highly qualified bench of internal speakers and subject matter experts.
- Metrics & Optimization: Establish and track key performance indicators (KPIs) to measure the impact of briefings on sales velocity, deal size, and customer retention, using data to continuously optimize the program.
This role requires
- 5+ years of relevant experience directly managing and scaling Executive Briefing Centers (EBC), high-touch corporate events, or executive communications within a fast-growing B2B technology environment.
- Proven track record of navigating organizational growth and building EBC frameworks designed for corporate scale.
- Extensive experience working directly with, advising, and managing relationships for C-Suite and VP+ executives (both internal and external).
- Fluency in Corporate Scale: Demonstrated ability to transition a briefing program from localized execution to a standardized, enterprise-wide global strategy.
- Exceptional Communication & Influence: Superior writing, presentation, and interpersonal skills, with the ability to command a room and influence senior stakeholders without direct authority.
- Master Project Manager: An ultra-organized, detail-oriented self-starter who thrives in high-stakes, fast-paced environments and can seamlessly juggle competing, complex timelines.
- Business Acumen: Deep understanding of enterprise sales cycles, customer success, and how executive briefings directly impact pipeline acceleration.
Please note that visa sponsorship is not available for this position.
#LI-MM-4 LI-hybrid
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Skills Required
- 5+ years managing and scaling Executive Briefing Centers, high-touch corporate events, or executive communications in a B2B technology environment.
- Proven track record building EBC frameworks and scaling programs for corporate/enterprise growth.
- Extensive experience advising and managing relationships with C-suite and VP+ executives (internal and external).
- Demonstrated ability to transition a briefing program from localized execution to a standardized, enterprise-wide global strategy.
- Exceptional written, presentation, and interpersonal communication skills with executive presence and influence without direct authority.
- Strong project management skills: highly organized, detail-oriented self-starter able to manage complex, competing timelines.
- Deep business acumen and understanding of enterprise sales cycles, customer success, and how executive briefings impact pipeline acceleration.
- Hybrid role based in San Francisco requiring in-office presence to oversee briefings and manage center operations, plus occasional travel to customer sites.
- Ability to pass a criminal background check as a condition of employment.
New Relic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Relic and has not been reviewed or approved by New Relic.
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Healthcare Strength — Core coverage spans medical, dental, vision, telehealth, and mental‑health tools, with employer‑paid life and disability. Wellness funds and globally available programs add breadth to the health offering.
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Parental & Family Support — Paid parental leave, family‑forming support through Carrot, and subsidized back‑up childcare indicate strong family benefits. These supports are positioned across regions and designed to cover varied family needs.
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Retirement Support — A 401(k) with an employer match is part of the package alongside other financial programs. The employer match is cited as a meaningful component of total rewards.
New Relic Insights
What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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