The Role
Provides autonomous executive support to three principals, with additional support for two others. Responsibilities include complex calendar management, international travel coordination, action tracking, meeting follow-through, event and offsite logistics, report and presentation support, and stakeholder relationship management. The role requires strong organization, judgment, adaptability, attention to detail, and the ability to manage competing priorities in a fast-paced international business.
Summary Generated by Built In
This is an exciting opportunity to join a fast-paced, scaling business in a high-impact executive support role. You’ll be a key support partner to three principals on a full-time basis, with additional support to two further principals as needed.
You’ll play a central role in keeping an international leadership team organised, connected and moving at pace — from complex calendars and global travel to meeting follow-through and action tracking. This is a role for someone who is highly autonomous, comfortable navigating ambiguity and confident making decisions and taking ownership without always having a clear playbook.
You’ll thrive in an environment where priorities can shift quickly, no two days look the same and there’s plenty of opportunity to make an impact. The ideal person will be proactive, commercially minded and naturally one step ahead, with the judgement and flexibility to support multiple senior stakeholders with different working styles.
This is a maternity leave contract beginning in December 2026 until August 2027.
Responsibilities
- Own and coordinate complex diaries across the leadership team, managing internal, client and external meetings
- Plan and manage international travel, including detailed itineraries, changes and last-minute adjustments
- Stay ahead of actions and priorities, proactively following up with leadership team members to keep things moving
- Capture and communicate meeting outcomes, ensuring key actions are clearly documented and followed through
- Support events and offsites, helping with logistics and coordination as required
- Assist with reports and presentations, including preparation and coordination where needed
- Build strong relationships across the wider business, with stakeholders and relevant client contacts
- Partner closely with Central Functions to ensure a consistent, joined-up approach to leadership support across the team.
Skills, Knowledge & Expertise
- 2+ years’ experience in a PA or EA role, ideally supporting multiple senior executives simultaneously
- Experience working in a fast-paced, scaling environment, ideally within technology or a similarly dynamic business
- Comfortable working internationally, including managing multiple time zones
- Proven ability to juggle competing priorities, respond quickly and deliver to demanding deadlines
- Highly autonomous and proactive, with the confidence to use judgement, make decisions and take ownership in situations where there may not always be a clear answer
- Comfortable operating with ambiguity and changing priorities, while maintaining a high level of organisation and attention to detail
- Exceptional attention to detail and a solutions-oriented approach
- A collaborative team player who enjoys being part of a small, close-knit team
- Someone who naturally anticipates what’s needed, takes ownership and keeps things moving
Benefits
- £45–50K per annum, pro-rated for the length of the contract
- Generous PTO policy - Minimum of 20 days of paid time off per year, plus national holidays. Leave over 30 days requires manager and People team approval.
- Private medical healthcare cover
- Group risk, life & disability contributions
- Flexible working arrangements, including remote (unless otherwise specified)
- Thoughtfully designed offices to support both individual work and collaboration without interrupting others
- Wellbeing benefits such as free yoga and access to trained therapists / counsellors
- Enhanced parental leave policies
- Free lunch in the office Tuesday-Thursday
- Tax efficient pension contributions via salary sacrifice scheme
- Salary sacrifice cycle to work scheme
- Salary sacrifice nursery scheme
- Tailored personal development through training allowances, coaching, mentorship and career frameworks
Why join us?
We’ve been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk’s Media for our engaging and inclusive workplace culture. We’re committed to both people and the planet.
Our belief in inclusion means we’re building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here.
We are a values and behaviours driven business and believe that Trust, Truth, Ownership, Ambition and Humility describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities.
Earning B Corp certification assures us we’re on the right track and have structures in place to become the business we want to be.
Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you—about everything from carbon emissions to tree-planting initiatives. We achieved our goal of becoming Net Zero in 2021!
Zappi Company Culture Highlights
- Winner of Comparably's Award for Best Company for Women 2022
- Winner of Comparably's Award for Best Company Work-Life Balance 2022
- Winner of Comparably's Award for Best Company Compensation 2022
- Winner of Comparably's Award for Best CEO for Women 2022
- Winner of Comparably's Award for Best Company for Diversity 2022
- Winner of Comparably's Award for Best Company Culture 2022
- Winner of Comparably's Award for Best CEO 2022
- Winner of Comparably's Award for Best Happiness 2022
- Winner of Comparably's Award for Best Leadership Teams 2023
- Winner of Comparably's Award for Best CEOs for Diversity 2023
- Winner of Comparably's Award for Best Engineering Teams 2023
- Winner of Comparably's Award for Best Company Outlook 2023
- Winner of Newsweek’s Top 100 Most Loved Workplaces in the UK 2022 & 2023
- Recognised by Fast Company’s Best Workplaces for Innovators 2023
- Winner of Best Marketing Insights Platform in the MarTech Breakthrough Awards 2023 & 2024
About
Zappi is a leading consumer insights platform that helps brands win with consumers. Through AI-powered software that delivers connected insights, Zappi enables teams to make faster, smarter, consumer-driven decisions by leveraging real-time, continuous feedback.Trusted by more than 350 brands worldwide, Zappi helps create successful products, develop impactful ads, and build winning brands by keeping the voice of the consumer at the heart of every decision.Named the Best Marketing Insights Platform by the MarTech Breakthrough Awards in both 2023 and 2024, recognized by Business Insider as one of the hottest martech companies, and winner of the MRS Best Technology Innovation Award 2025, Zappi is redefining how modern teams use insights to drive growth.As a certified B-Corp, Zappi is committed to net-zero emissions, fostering an equitable workplace, and using technology to benefit the communities the company serves. With more than 300 employees across 13+ countries and offices in Boston, London, and Cape Town, Zappi’s culture has been celebrated by Fast Company, Comparably, Quirks, Great Place to Work, and more.
Skills Required
- 2+ years of experience in a personal assistant or executive assistant role
- Experience supporting multiple senior executives simultaneously
- Experience working in a fast-paced, scaling environment
- Experience in technology or a similarly dynamic business
- Ability to work internationally across multiple time zones
- Ability to manage competing priorities and demanding deadlines
- Autonomous, proactive decision-making and ownership
- Ability to operate effectively amid ambiguity and changing priorities
- Exceptional attention to detail and solutions-oriented approach
- Collaborative team-oriented approach
Zappi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zappi and has not been reviewed or approved by Zappi.
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Fair & Transparent Compensation — Pay is positioned as competitive overall, reinforced by recognition for compensation and repeated signals of above-average pay satisfaction. Compensation is also described as “more than fair” and, in some cases, at the higher end of market comparisons.
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Leave & Time Off Breadth — Time off is framed as generous, with an uncapped/unlimited approach and an explicit minimum floor referenced in some descriptions. Company-paid mental health days further expand paid time away from work.
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Healthcare Strength — Health coverage is described as comprehensive in multiple geographies, including medical, dental, vision, and additional protections such as life and disability coverage. UK-oriented descriptions add private medical coverage elements and related protections such as income protection.
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The Company
What We Do
We are a leading consumer insights enterprise platform designed for creators. If you're part of a team that creates brands, ads or innovative new products, then we think you're a creator. Our platform provides access to actionable, quick and smart insights to amplify creative effectiveness and shape winning innovation, empowering creators with the agility and the data they need to make better decisions about the ads and innovation they take to market. Through working with some of the biggest brands in the world, we’ve built technology that lets you see your product innovations and advertising ideas through your consumers’ eyes so you can iterate, optimize, validate and learn — increasing your chances of in-market success. Zappi has been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk’s Media for its engaging and inclusive workplace culture. With offices in Boston, London and Cape Town, we are a hybrid company where career growth is equitable for everyone, whether you do your best work fully remotely, from an office, or a mix of the two. Inspire your ideas and validate your creations so you can create work that people love — work that works. To find out more, visit https://www.zappi.io/web.
