Jobs at Zappi

Owns and expands enterprise customer relationships across LATAM, driving renewals, account growth, upselling, cross-selling, and new business development. The role manages pipelines, forecasts, enterprise negotiations, and renewal targets while engaging senior stakeholders and aligning consumer insights solutions with business needs. Responsibilities include consultative selling, market development, customer advocacy, cross-functional collaboration, and expanding global accounts into LATAM. Fluent Spanish and English communication and willingness to travel are required.

Own the account-based growth marketing motion for named accounts, including ABM campaigns, paid media, intent signals, events, and expansion plays. Improve MQL-to-SQL conversion, lead management, website conversion rates, nurture flows, forms, and funnel experimentation. Partner with Sales, Customer Success, Account Management, RevOps, BDRs, and marketing teams while reporting campaign and account-level performance to leadership.

Own the account-based growth motion across named-account acquisition and expansion. Lead ABM campaigns, paid account-based marketing, intent-based plays, event engagement, MQL-to-SQL conversion, CRO, and HubSpot experimentation. Partner with Sales, Customer Success, Account Management, BDRs, RevOps, and marketing teams to generate pipeline, improve funnel performance, and drive revenue. Report ABM, conversion, and campaign results to leadership.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.