Jobs at Zappi

Lead a five-person Platform Engineering team responsible for core infrastructure, AI workloads, Kubernetes, developer tooling, observability, deployments, security, cost, and reliability. Manage platform and SRE engineers, set technical direction, write code when needed, support incidents, run the support rotation, and build self-service capabilities for engineers and AI agents. Partner with engineering leadership on roadmap and delivery while coaching team members and establishing safe, auditable agent workflows.

Leads high-visibility, cross-functional strategic initiatives across Product, Sales, Customer Success, Operations, and Engineering. Runs product-to-commercial leadership forums, manages agendas and follow-through, identifies risks, embeds stakeholder-mapping standards, and supports AI enablement across go-to-market teams. Builds plans, timelines, reporting, and operating rhythms that turn strategic programs into sustainable business processes. Partners closely with senior leadership and influences stakeholders without formal authority.

Leads high-visibility, cross-functional strategic initiatives in partnership with senior leadership. Responsibilities include running product-to-commercial operating forums, managing agendas and accountability, embedding stakeholder-mapping standards across account teams, supporting AI enablement across go-to-market teams, and creating plans, timelines, and reporting. The role requires driving initiatives through completion, embedding sustainable processes, influencing stakeholders without formal authority, and coordinating Product, Sales, Customer Success, Operations, and Engineering.

Own and expand enterprise customer relationships through consultative selling, renewals, upselling, cross-selling, and strategic account growth. Manage renewal targets, retention, forecasting, pipeline accuracy, enterprise negotiations, and stakeholder relationships across complex organizations. Partner with Customer Success, Professional Services, Solution Strategy, and Marketing to increase adoption and customer lifetime value. The role requires market research or consumer insights experience, Salesforce proficiency, strong negotiation and forecasting skills, and travel as needed.

Leads Zappi’s advertising effectiveness and creative development strategy as an external industry expert and internal cross-functional advisor. Develops thought leadership, supports enterprise sales and customer engagements, guides product and go-to-market strategy, and translates advertising workflows, competitive dynamics, AI, and emerging research methods into commercial narratives and product recommendations. Builds authority with senior marketers, brands, agencies, analysts, and industry communities through executive storytelling, events, education, and strategic guidance.

Leads Zappi’s authority and commercial strategy in advertising effectiveness and creative development. Acts as an external industry expert and internal cross-functional advisor, supporting sales, product, marketing, research, and customer engagements. Develops thought leadership, competitive intelligence, customer narratives, and executive-level content; advises on AI, synthetic methods, predictive models, and connected creative learning. Translates advertiser, agency, and enterprise workflow needs into product and go-to-market recommendations.

Drive revenue expansion within existing customer accounts by researching organizations, identifying whitespace opportunities, building personalized multichannel outreach, qualifying leads, and booking meetings. Collaborate with Account Management, Customer Success, Sales, and Marketing to execute account-based campaigns, respond to buying signals, provide market feedback, and meet activity, meeting, and pipeline KPIs. Attend industry events to deepen customer relationships and identify growth opportunities.