Exchange Connectivity Manager (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Exchange Connectivity Manager (ECM) operates as a single point of contact for the Client Service and is in charge of coordinating the various Exchanges gateway migrations with the different parts of our organization and also ensuring our hosted platform runs with the correct set-up for exchange gateways.

The ECM will maintain a list of market access / connectivity for each Broadridge client, making sure that new releases, upgrades or migrations are completed efficiently and effectively. The ECM is accountable for maintaining Broadridge client trading platform exchange connectivity and ensuring that exchange direct market access (DMA) plugins are always kept up to date.
Role description

• Maintain a list of market access / exchange connectivity for Broadridge clients

• Ensure client trading environments are using the latest version of the exchange direct market access (DMA) plugin

• Be aware of planned upgrades/migrations occurring across all supported exchanges and broadcast the impacts and timeline to the Client Service Department

• Be the single point of contact for CS on Exchanges Migration Projects by working with

• Product Engineering to track progress of new exchange DMA plugin deliveries

• Delivery Team to understand how the upgrades are made and to track the delivery timelines

• Customer Success and Client Service Managers (CSMs) to have the latest versions of exchange DMA plugins delivered for client testing and sign-off

• CSMs for the release of new exchange DMA plugins in Production

• Escalate to senior management in case of unexpected delays during Exchange Migration project

• Weekly follow-up meetings to track progress of ongoing exchange DMA plugin upgrades and or deliveries

Primary external work relations

• Will interact with Product Engineering

• Will interact with Customer Success and Client Service Managers (CSMs)

• May interact with Client and Exchanges, either by phone or email

​Education and qualification

• Strong relationship management skills including internal collaboration and project coordination

• BS in Engineering or Finance

• Project management experience

• Strong client facing skills

• Knowledge of Financial Market is a plus

• An industry standard Project Management certification is a plus

Profile & Experience

• Proven experience in a Project Management role, IT support, working for an IT software company, the banking sector or financial services

• Creative, problem solver with operational mind set

• Resourceful with ability to work in a fast-paced environment

• Self-organized and capability to work under pressure within tight deadlines

• Solid communication and collaboration skills

• Positive mindset and ability to explain complex concepts in simple terms

Knowledge of languages

• English

The ECM role is based in Cluj, reports directly to the Head of Client Connectivity Management. Position is to be sought ASAP

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.