The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.
From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.
This role will be responsible for the audit/review process for investor, client, counterparty, and rating agency requests —including review of initial materials, assigning and delegating request items to appropriate internal departments, compiling responses and documentation to complete requests, and reviewing request responses prior to submission to the SVP for final approval. The role will oversee and ensure deadlines are met for all pre-audit/review materials and requests. The role will manage regular data file/reporting requirements and deliverables to counterparties and rating agencies. The role will provide administrative assistance to members of Legal Department as needed, including the General Counsel. This role is responsible for providing excellent customer service within the organization and to external requestors.
Qualifications Include:
- Bachelor’s degree preferred; High school diploma/GED required
- Experience working in the mortgage servicing or lending industry a plus
- Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
- Excellent organizational skills, reading comprehension, and written communication skills required
- Ability to multitask. Professionalism and ability to communicate effectively both in writing and verbally with upper management and external third parties.
- Strong organization skills to manage multiple projects simultaneously
- Experience in working in a legal department is desired
- 1+ year of experience handling administrative tasks and responsibilities
- Experience using Black Knight family of products, including LoanSphere and MSP, a plus
- Intake of new requests, including setting and tracking deadlines for sending and receiving requests assigned to others
- Review and assign requests to appropriate internal departments
- Send, track, and follow-up on requests sent to internal departments; timely review and respond to questions from the assigned internal departments
- Review responses received from internal departments to confirm completion or send additional requests or questions
- Compile final responses and documentation to send to SVP for final approval
- Provide administrative assistance to members of the Legal department as needed, including the General Counsel
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Featured Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
- The hourly range for this position is between $30.50 to $31.50 hourly
- This position is eligible for an annual discretionary bonus
Fay Cares!
The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or GED
- Bachelor's degree
- At least one year of experience handling administrative tasks and responsibilities
- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Excellent organizational skills, reading comprehension, and written communication skills
- Ability to multitask and manage multiple projects simultaneously
- Professional verbal and written communication with upper management and external third parties
- Experience in mortgage servicing or lending
- Experience working in a legal department
- Experience using Black Knight products, including LoanSphere and MSP
What We Do
Founded in early 2008 to address challenges created by the growing housing crisis, our company is committed to providing innovative servicing solutions for both performing and non-performing mortgages. Until recently, the existing traditional mortgage servicers were adequately able to handle the mortgages under their care. The functioning premise of their servicing models was a high volume, low delinquency approach. However, in the last two years, due to many factors, residential mortgages have begun experiencing unprecedented levels of delinquency. As a direct result, many servicers quickly found themselves overwhelmed and unable to effectively manage the resulting complications. We conducted an exhaustive analysis of the existing mortgage servicing industry and gained valuable insight into the short-comings of current mortgage servicers. Realizing that even adapting an existing approach was wrought with immense challenges including legacy portfolio issues and unproductive corporate cultures, we decided to build a new model from the ground up, the focus of which would be to benefit both the homeowners and the lenders.
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