Jobs at Fay Servicing, LLC

Support the Mortgage Servicing Rights investment strategy through pricing, trading, valuation, and portfolio management, collaborating with internal departments.

Leads enterprise accounting, payroll, accounts payable, month-end close, financial reporting, audits, cash flow, reconciliations, controls, debt reporting, covenant compliance, and GAAP accounting assessments. Oversees MSR valuation, regulatory and investor reporting, budgeting, forecasting, process improvement, and accounting team development. Acts as liaison with auditors, regulators, lenders, valuation firms, and executive stakeholders while managing teams and strengthening policies, procedures, and internal controls.

Originates business-purpose loans, including DSCR rental, bridge, fix-and-flip, and private lending products. Builds and manages a pipeline from company leads, referral partners, investors, brokers, and self-generated prospects. Assesses borrower needs, explains loan structures, maintains compliance, and meets production and quality goals in a call-center environment.

Solicits and sells residential mortgage products through provided, purchased, and self-generated leads. Assesses borrower needs, explains loan structures, guides customers through purchase and refinance applications, and maintains compliance with applicable policies. The role operates in a call-center environment and requires strong communication, organization, analytical judgment, multitasking, and mortgage origination experience.

Lead planning, execution, and improvement of projects and strategies to drive revenue, cost savings, operational enhancements, and regulatory compliance. Define process and technology recommendations, track SLAs/KPIs, evolve strategy execution methodology, and collaborate with Policies & Procedures to ensure controls and adherence across assigned financial services groups.

Manage investor reporting for agency clients (Fannie Mae, Freddie Mac, Ginnie Mae), prepare and issue daily and monthly reports, process loan transfers, reconcile custodial accounts, analyze servicing transactional data for compliance and accuracy, drive process improvements, and resolve escalated investor reporting issues.

Manage and maintain escrow accounts, analyze escrow financial data, and facilitate disbursements for taxes, insurance, MIP/PMI and related obligations. Perform escrow analyses, ensure regulatory and company policy compliance, resolve account issues, and collaborate with internal teams to support borrower and investor needs.

Manage complex investor reporting and agency relationships (Fannie Mae, Freddie Mac, Ginnie Mae), prepare daily and monthly reports, process loan transfers, reconcile custodial accounts, analyze servicing transactional data for compliance, drive process improvements, and serve as subject-matter expert for investor reporting and escalations.

Lead day-to-day Quality Assurance operations for mortgage servicing: manage QA specialists, develop sampling/scorecards, report results, drive remediation, coach staff, and ensure compliance with policies and service-level expectations.

The Sr. Business Controls Manager oversees risk assessments, enhances operational processes, collaborates on issue management, and implements control improvements across business units.

Perform in-depth assessments of complex and high-risk loan accounts, identify risks, recommend and implement resolution strategies, manage account status, prepare records and reports, and coordinate with internal and external stakeholders to ensure compliance and optimize loan performance.

Administer interim servicing for retail and correspondent loans, manage first payment collection and application, borrower communications, escrow reconciliation, investor transfer notices, ensure RESPA compliance, support transaction desk overflow, and improve borrower experience during loan boarding.

Perform detailed reviews and analyses of special loan accounts (including default and modification cases), assess documentation and account status, identify risks, recommend solutions, and collaborate with cross-functional teams to resolve unique loan situations while ensuring regulatory compliance and company policy adherence.

Manage an Escrow team responsible for payment of property taxes, homeowner and mortgage insurance, and escrow operations. Develop efficiency and compliance strategies, resolve escalations, manage workflows, lead performance improvements and projects, mentor staff, and collaborate cross-functionally to improve customer satisfaction and departmental results.

Proactively solicit and sell correspondent and brokered residential mortgage products in a fast-paced call center. Use provided and purchased leads to guide borrowers through refinance and purchase loan application processes, explain product structures, maintain regulatory compliance, and meet production and quality goals while using LOS and customer contact software.

The Senior Business Strategy Manager will enhance operational efficiency, define processes, support project execution, and drive revenue and cost savings across departments.

Responsible for soliciting new residential mortgage business, educating clients on mortgage solutions, and maintaining compliance. Works in a call center environment with provided and self-generated leads.

The VP, Investor Reporting leads the Investor Reporting department, focusing on driving revenue, operational enhancements, and compliance while managing teams and improving processes.

Lead and scale a profitable business-purpose lending (BPL) origination sales organization. Recruit, develop, and manage sales teams; set product and pricing strategy; coordinate marketing and capacity models; manage P&L, revenue targets, budgets, and forecasting; collaborate across internal partners and external relationships to drive originations performance and compliance.