Jobs at Fay Servicing, LLC

Support the Mortgage Servicing Rights investment strategy through pricing, trading, valuation, and portfolio management, collaborating with internal departments.

Responsible for timely closing and funding of QM and non-QM mortgage loans cleared to close. Prepare and send compliant closing documents, audit executed loan files for accuracy, resolve deficiencies, validate conditions for funding, and support successful delivery to investors while adhering to underwriting, regulatory, and investor requirements.

Manage investor reporting for agency clients (Fannie Mae, Freddie Mac, Ginnie Mae), prepare and issue daily and monthly reports, process loan transfers, reconcile custodial accounts, analyze servicing transactional data for compliance and accuracy, drive process improvements, and resolve escalated investor reporting issues.

Manage and monitor residential eviction processes nationwide through attorney and REO agent networks. Negotiate relocation assistance, conduct inventory reviews, and liaise with legal counsel to ensure compliant, timely transitions from occupied to vacant status. Coordinate multi-state foreclosure and eviction activities while maintaining documentation and client communication.

Lead and scale a profitable business-purpose lending (BPL) origination sales organization. Recruit, develop, and manage sales teams; set product and pricing strategy; coordinate marketing and capacity models; manage P&L, revenue targets, budgets, and forecasting; collaborate across internal partners and external relationships to drive originations performance and compliance.

Lead planning, execution, and improvement of projects and strategies to drive revenue, cost savings, operational enhancements, and regulatory compliance. Define process and technology recommendations, track SLAs/KPIs, evolve strategy execution methodology, and collaborate with Policies & Procedures to ensure controls and adherence across assigned financial services groups.

Manage and maintain escrow accounts, analyze escrow financial data, and facilitate disbursements for taxes, insurance, MIP/PMI and related obligations. Perform escrow analyses, ensure regulatory and company policy compliance, resolve account issues, and collaborate with internal teams to support borrower and investor needs.

Manage complex investor reporting and agency relationships (Fannie Mae, Freddie Mac, Ginnie Mae), prepare daily and monthly reports, process loan transfers, reconcile custodial accounts, analyze servicing transactional data for compliance, drive process improvements, and serve as subject-matter expert for investor reporting and escalations.

Lead day-to-day Quality Assurance operations for mortgage servicing: manage QA specialists, develop sampling/scorecards, report results, drive remediation, coach staff, and ensure compliance with policies and service-level expectations.

The Sr. Business Controls Manager oversees risk assessments, enhances operational processes, collaborates on issue management, and implements control improvements across business units.

Proactively solicit and sell correspondent and brokered residential mortgage products in a fast-paced call center. Use provided and purchased leads to guide borrowers through refinance and purchase loan application processes, explain product structures, maintain regulatory compliance, and meet production and quality goals while using LOS and customer contact software.

The Associate in MSR Trading will assist in pricing, trading, valuation, and portfolio management of Mortgage Servicing Rights. Responsibilities include cash flow modeling, analytics, and collaboration with finance and capital markets teams to optimize investments.

The Senior Business Strategy Manager will enhance operational efficiency, define processes, support project execution, and drive revenue and cost savings across departments.

Responsible for soliciting new residential mortgage business, educating clients on mortgage solutions, and maintaining compliance. Works in a call center environment with provided and self-generated leads.

The VP, Investor Reporting leads the Investor Reporting department, focusing on driving revenue, operational enhancements, and compliance while managing teams and improving processes.