Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The REO Eviction Coordinator oversees the eviction and occupancy resolution process for REO properties following foreclosure. This role manages attorney and vendor activities, monitors inspection and vacancy status, ensures compliance with investor requirements, and coordinates Cash for Keys and possession efforts to obtain timely property access.
Essential Duties and Responsibilities
- Manage the REO eviction process, including legal evictions and Cash for Keys (CFK) programs, in accordance with investor and client guidelines.
- Review inspection results for newly identified vacancies and ensure vacancy and property preservation (PPE) tasks are launched in accordance with state requirements.
- Communicate with field agents and vendors regarding outstanding tasks and obtain confirmation of completion. Including lockout and preservation.
- Review agent notes for reported damages, vacancy status updates, occupancy issues, and Cash for Keys requests.
- Monitor asset inspection tasks to ensure inspections remain current and address overdue tasks with field agents.
- Maintain regular communication with eviction attorneys and ensure updates are documented at least every two weeks.
- Track eviction milestones and ensure attorney update tasks are completed timely.
- Review and maintain all required eviction documentation, including Notices to Quit (NTQ), Notices to Vacate (NTV), complaints, court filings, and possession documents.
- Coordinate and negotiate Cash for Keys offers with occupants in accordance with investor guidelines.
- Follow state-specific requirements and coordinate with foreclosure attorneys regarding redemption periods, confirmation, ratification, and related post-sale actions.
- Maintain accurate system notes, reporting, and status updates for internal stakeholders and clients.
- Escalate delays, compliance concerns, or contested occupancy matters as appropriate.
Qualifications
- Experience in REO, foreclosure, default servicing, eviction coordination, or property preservation.
- Knowledge of foreclosure, eviction, and post-sale timelines and requirements.
- Strong organizational, communication, and follow-up skills.
- Ability to manage a high-volume portfolio while meeting deadlines.
- Proficiency in Microsoft Office and servicing platforms.
- Core Competencies
- Analytical thinking and problem solving
- Accuracy and attention to detail
- Time management and prioritization
- Collaboration and teamwork
- Adaptability and continuous improvement mindset
- Customer service orientation
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
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Skills Required
- Experience in REO, foreclosure, default servicing, eviction coordination, or property preservation
- Knowledge of foreclosure, eviction, and post-sale timelines and requirements
- Strong organizational, communication, and follow-up skills
- Ability to manage a high-volume portfolio while meeting deadlines
- Proficiency in Microsoft Office and servicing platforms
- Analytical thinking and problem solving
- Accuracy and attention to detail
- Time management and prioritization
- Collaboration and teamwork
- Adaptability and continuous improvement mindset
- Customer service orientation
What We Do
Founded in 2007, Selene was created to provide loan resolution strategies for distressed mortgage investment portfolios. We have evolved to offer capacity and scalability to service all types of residential mortgage loans from performing loans (current, re-performing and new originations) to non-performing loans requiring high-touch, complex special servicing. We are an approved servicer for FHLMC, FNMA, GNMA, VA and USDA. Selene is also only one of two GNMA single-family master servicers and approved sub-servicers in the industry. Selene’s diverse client list includes large banks, small to mid-tier investors, REITS, private equity and hedge funds as well as GSEs and government agencies.
