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Responsibilities:
- Own and execute recurring administrative event workflows, including creating Test Requisition Forms (TRFs), scheduling couriers, dispatching PHI directly to clinics, and creating custom OnceHub/scheduler links.
- Serve as the dedicated operational liaison between the Events Team and internal/external Logistics partners (e.g., BioTouch), bridging knowledge gaps and aligning inventory dispatch with event demand.
- Centralize marketing collateral (MarCom) and kit ordering to maintain accurate inventory levels, prevent stockouts during peak promotional surges, and handle back-end tracking.
- Manage Salesforce account creation for specialized shipping needs (e.g., dedicated partner account builds) and maintain the Mobile Events Salesforce inbox to resolve field inquiries quickly.
- Maintain 100% SLA adherence for shipping deadlines, ensuring kit deliveries and event materials are dispatched consistently and on time across all regions.
- Post daily event/scheduler status reports in dedicated Slack channels to maintain transparent cross-functional visibility.
- Provide a stable, continuous operational anchor for core systems and administrative tasks when Event Leads are traveling or managing remote event weeks.
- Support short-notice operational needs, troubleshooting emergency shipping bottlenecks and logistical friction in real time.
- Deploy to large-scale, high-volume, or high-risk events to provide dedicated on-the-ground operational, registration, and logistical support.
- Support events that experience rapid sign-up growth beyond initial forecasts, stepping in as additional onsite execution lead to maintain quality and participant experience.
- Evaluate local clinic kit flow, courier handoffs, and phlebotomy setup during onsite visits to identify workflow optimizations and feed continuous improvement back to the central operational team.
Required Qualifications:
- Requires minimum of Bachelor’s degree or equivalent experience.
- Travel up to 25% to support onsite events.
- Experience supporting in-person or in-office clinical operations or events with multiple work streams and stakeholders.
- Positive “can do” attitude with a strong desire to roll up sleeves.
- Meticulously organized, consistent with follow through, oriented toward operations.
- Excellent face-to-face, verbal, and written customer service and communication skills.
Preferred Qualifications:
- Minimum 5 years of work experience.
- Preference for East or Central time zone candidates.
- Experience working with Logistics, and provider or channel-based business models.
- Feels energized by, and creates order in, chaotic environments.
- Working knowledge of program/project management software preferred.
At GRAIL, we believe in recognizing and rewarding the contributions our employees make to our mission and success. In addition to base pay, this role may be eligible for additional compensation, including an annual bonus and/or other incentives, in accordance with applicable plans and the company's discretion. The posted range reflects our good-faith estimate of the base pay we expect to offer for this position at the time of hire. Actual compensation will be determined based on factors such as the candidate’s experience, skills, qualifications, and other relevant considerations.
At GRAIL, we invest in the health, well-being, and future of our employees and their families. Employees in this role are eligible for a comprehensive and competitive benefits package designed to support what matters most, including flexible time off or vacation, a 401(k) retirement plan with employer match, medical, dental, and vision coverage, and thoughtfully selected well-being programs. Benefits are offered in accordance with applicable plans and policies.
GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at [email protected] if you require an accommodation to apply for an open position.
GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Skills Required
- Bachelor's degree or equivalent experience
- Up to 25% travel to support onsite events
- Experience supporting in-person or in-office clinical operations or events with multiple workstreams and stakeholders
- Positive can-do attitude and willingness to perform hands-on work
- Highly organized with consistent follow-through and an operations orientation
- Excellent face-to-face, verbal, and written customer service and communication skills
- At least 5 years of work experience
- East or Central time zone location
- Experience with logistics and provider- or channel-based business models
- Working knowledge of program or project management software
What the Team is Saying
GRAIL Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, disability, life insurance, and mental-health/wellbeing programs, plus backup care and family-forming support. Feedback suggests these offerings are a clear strong point of the package.
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Leave & Time Off Breadth — Flexible Time Off for exempt employees, paid holidays, and sick time are emphasized, and PTO is often described as flexible in practice. Feedback suggests this breadth supports work-life balance, even if usage can depend on team demands.
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Parental & Family Support — Paid parental leave is described as generous, and family-forming and backup-care resources are explicitly included. These supports are frequently highlighted as standout elements for caregivers.
GRAIL Insights
What We Do
GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is using the power of high-intensity sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop and commercialize pioneering products.
Why Work With Us
Everything we do is guided by our mission to detect cancer early, when it can be cured. It’s the reason we’re here, and it’s no small task. The right people make all the difference. That’s why we’re looking for those who strive to share their knowledge, contribute their skills, inspire each other and commit to something bigger than themselves.
Gallery
GRAIL Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
GRAIL has a variety of work types depending on the roles. Some roles are onsite like a lab role, some are fully remote like our Galleri Sales Consultant roles. Others are hybrid with 3 days onsite.
