The Role
Senior-level Application Operations engineer owning L2/L3 escalations and critical incidents end-to-end. Lead root-cause investigations, partner with Product and Engineering to improve stability, drive automation, reduce repeat issues, and enable offshore teams to maintain business-critical systems.
Summary Generated by Built In
The Application Engineer (EUT) is responsible for supporting and maintaining CFC’s internally developed platforms, ensuring high quality delivery of escalated technical support, application investigation, data analysis, and continuous improvement.
This role operates at a senior level in capability within Application Operations and acts as a key support to the Application Operations Lead. You will take ownership of complex incidents, provide technical leadership to offshore resources, and ensure continuity of service across business critical systems. You will be expected to operate independently, make informed decisions, and take full ownership of issues through to resolution.
About the role
Own the stability and performance of business-critical applications in a fast-moving, product-led environment.
You’ll take the lead on complex incidents, working across Product and Engineering to resolve issues quickly and, more importantly, fix them for good. This role is about moving beyond reactive support — driving smarter operations, better automation, and more resilient systems. You will also:
- Own L2/L3 escalations and critical incidents end-to-end
- Lead root cause investigations across key platforms and data
- Partner with Product & Engineering to improve system stability and delivery
- Drive automation, reduce repeat issues, and improve how we operate
- Enable offshore teams and keep delivery moving at pace
About you
You’re a hands-on problem solver with a product mindset — focused on outcomes, not just fixes. You’re comfortable in complex environments, confident working with data, and always looking to improve how things work. You care about building scalable, reliable systems and delivering a better experience for users. You will also:
- Have strong experience in application support, escalations, and incident management
- Be confident with SQL, data investigation, and root cause analysis
- Have a proven track record of driving improvements and reducing repeat issues
- Be comfortable working across Product & Engineering teams
- Be proactive, organised, and focused on delivering real impact
Core Values
Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
About
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
Skills Required
- Strong experience in application support, escalations, and incident management
- Ability to own complex incidents end-to-end and provide technical leadership
- Proficiency with SQL and data investigation for root cause analysis
- Proven track record of driving improvements and reducing repeat issues
- Experience partnering with Product and Engineering teams to improve system stability
- Experience enabling and mentoring offshore teams to maintain delivery
- Proactive, organised, and outcome-focused with strong problem-solving skills
CFC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CFC and has not been reviewed or approved by CFC.
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Strong & Reliable Incentives — Variable pay is positioned as a core part of total compensation, with a group‑wide annual bonus highlighted as a consistent feature. Expanding employee share ownership is described as enhancing overall rewards alongside bonuses.
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Healthcare Strength — Private medical insurance is provided, complemented by dental and optical cashback and a 24/7 employee assistance programme. These elements indicate comprehensive health coverage beyond standard medical plans.
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Leave & Time Off Breadth — Time away provisions include 25 days of holiday and paid volunteer time, signaling a broad approach to time off. Additional practices such as company social events support overall work–life rhythm, though they are not leave per se.
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The Company
What We Do
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.
