EU Outsource Lead – Romanian Speaker
Office: Crewe, Cheshire
Salary: £26,000 per annum
Hybrid working opportunities available
About Assurant:
One of the biggest businesses you've probably never heard of has some very big opportunities for people with big ambitions. we are Assurant. a creative fortune 500 company with 15,000 colleagues around the world, who protect what matters most to over 300 million customers. and whether it's automotive support, mobile phone, and gadget protection, or house and business rental insurance, we are always ready to support our customers and clients.
At Assurant, we celebrate the differences that make us who we are, by assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us., because it's only by listening to and representing the unique voices of every individual that we can innovate for all.
Overview of Position :
Our continued year-on-year growth means opportunity for everyone. We need a range of professionals who can harness the power of technology to develop insights, products, and strategies to excite our customers, bring our people together and take our business forward. Every role will help us meet our growth targets and continue to expand our customers.
We are recruiting a Romanian-speaking EU Outsource Lead to join our European operations team. reporting to the EU Operations Success Manager for Europe, supporting outsource EU operations.
What will be my duties and responsibilities in this job?
- Providing our Third-party administrators with guidance to ensure the delivery of an excellent customer service
- Conduct regular audit oversight activities to guide quality and performance within the operation
- Work collaboratively with main areas of the business to ensure all administrative services are completed
What are the requirements needed for this position?
- Creation of MI reports.
- Support the complaint/claim referral process for all Romanian campaigns.
- Support the third-party administrator with claim queries and escalations.
- Deliver presentations on performance and change projects.
- Audit and improve operational quality and compliance measures to improve performance.
- Conduct customer journey reviews by identifying and driving process improvements.
- Ownership for delivering year goals with care for required performance standards.
- This operations support role consists of 30% administration support and 70% operations support.
You will have the following skills:
- Experience working in a regulated environment.
- Experience working in financial services or telecommunication is a preference but not essential.
- Administration or call centre experience – working at a management level is a preference.
- Fluent in English and Romanian.
- Proficient in common Microsoft Office packages.
- Organise and prioritise workload to ensure deadlines are met.
What makes us different?
- Bonus scheme
- Flexible working
- Internal wellbeing programme
- Udemy learning
- Learning and development opportunities
At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
#LI-Hybrid
This is a hybrid remote/in-office role.
Assurant Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Assurant and has not been reviewed or approved by Assurant.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple medical plan options, dental and vision, and added supports like mental health and wellness programs. Eligibility extending to part-time employees working 20+ hours/week and day-one access to medical coverage strengthens perceived protection.
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Retirement Support — Retirement benefits are positioned as a standout, featuring a 401(k) with a dollar-for-dollar match up to 6% of base salary. Additional financial programs such as an employee stock purchase plan with a discount add to the overall long-term value.
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Parental & Family Support — Family-focused benefits are broad, including paid parental leave, adoption/surrogacy assistance, fertility support, and backup care offerings. These provisions indicate material support for different family-building paths and caregiving needs.
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What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. We protect and secure: 62 million mobile devices 54 million motor vehicles 102 million household valuables, appliances, and electronics 31 million mortgages 55 million travelers and credit card holders And that's just the beginning.
