EU Outsource Lead

EU Outsource Lead – Romanian Speaker

Office: Crewe, Cheshire 

Salary: £26,000 per annum 

Hybrid working opportunities available

About Assurant:

One of the biggest businesses you've probably never heard of has some very big opportunities for people with big ambitions. we are Assurant. a creative fortune 500 company with 15,000 colleagues around the world, who protect what matters most to over 300 million customers. and whether it's automotive support, mobile phone, and gadget protection, or house and business rental insurance, we are always ready to support our customers and clients.

At Assurant, we celebrate the differences that make us who we are, by assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us., because it's only by listening to and representing the unique voices of every individual that we can innovate for all.

The Opportunity:

Our continued year-on-year growth means opportunity for everyone. We need a range of professionals who can harness the power of technology to develop insights, products, and strategies to excite our customers, bring our people together and take our business forward. Every role will help us meet our growth targets and continue to expand our customers.

We are recruiting a Romanian-speaking EU Outsource Lead to join our European operations team. reporting to the EU Operations Success Manager for Europe, supporting outsource EU operations.

This role is responsible for:

• Providing our Third-party administrators with guidance to ensure the delivery of an excellent customer service
• Conduct regular audit oversight activities to guide quality and performance within the operation
• Work collaboratively with main areas of the business to ensure all administrative services are completed

Other responsibilities include:

• Creation of MI reports.
• Support the complaint/claim referral process for all Romanian campaigns.
• Support the third-party administrator with claim queries and escalations.
• Deliver presentations on performance and change projects.
• Audit and improve operational quality and compliance measures to improve performance.
• Conduct customer journey reviews by identifying and driving process improvements.
• Ownership for delivering year goals with care for required performance standards.
• This operations support role consists of 30% administration support and 70% operations support.

You will have the following skills:

• Experience working in a regulated environment.
• Experience working in financial services or telecommunication is a preference but not essential.
• Administration or call centre experience – working at a management level is a preference.

Knowledge and Skills:

• Fluent in English and Romanian.
• Proficient in common Microsoft Office packages.
• Organise and prioritise workload to ensure deadlines are met.

Benefits & Training

• Bonus scheme
• Flexible working
• Internal wellbeing programme
• Udemy learning
• Learning and development opportunities

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Hybrid

This is a hybrid remote/in-office role.