We are seeking a highly experienced and motivated VP to help lead our APAC ETF business within Citi’s Investor Services division in Hong Kong. This pivotal role involves overseeing strategic projects and the overall build-out of our APAC ETF business with a high degree of visibility in the market.
The successful candidate will be a market leader responsible for developing and implementing strategies that enhance our Investor Services ETF offering in APAC, ensuring compliance with regulatory requirements, and fostering strong client relationships. This role requires a leader with expertise in financial services, particularly within the ETF sector, and a strong understanding of the APAC ETF market. Crucially, the VP will be instrumental in integrating advanced data analytics, artificial intelligence (AI), and modernized operating models to drive efficiency, innovation, and enhanced client solutions. The role also demands a commitment to cultivating and leveraging skills of the future within the team, adapting to the rapidly evolving financial technology landscape.
Responsibilities:
- Lead and manage critical ETF programs and projects within Investor Services, ensuring timely and successful delivery through agile and data-driven methodologies.
- Develop and execute strategic plans to expand market share and enhance product capabilities within Investor Services, leveraging AI for market insights, risk management, and personalized client solutions.
- Cultivate and maintain strong relationships with key clients, understanding their needs and leveraging data-driven insights to ensure exceptional client satisfaction and retention.
- Work collaboratively with sales on new business initiatives, utilizing predictive analytics to identify growth opportunities and optimize client engagement strategies.
- Design and implement cutting-edge operating models for the APAC ETF servicing platform, focusing on automation, scalability, and digital transformation to enhance operational efficiency and resilience.
- Ensure all activities adhere to internal policies, industry regulations, and legal requirements, incorporating data governance into all processes.
- Collaborate with global teams to leverage best practices and drive consistent service delivery across regions, promoting the adoption of future-proof technologies and approaches.
- Identify and mitigate risks associated with Investor Services operations and projects, employing advanced data analytics for proactive risk identification and management.
- Represent Citi at industry events and with regulatory bodies as required, articulating Citi's vision for a data and our APAC ETF business.
- Champion the development of skills of the future within the team, including data science, AI literacy, cloud proficiency, and agile development practices.
Recommended Qualifications:
- 6-10 years of relevant experience
- Experience managing across multi-function and/or global business
- Strong ETF background including experience developing APAC ETF Servicing platforms and a proven track record in digital transformation initiatives.
- Knowledge of financial markets, investment products, and regulatory frameworks relevant to APAC ETFs
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Ability to work unsupervised and adjust priorities quickly as circumstances
- Ability to work in a team-oriented environment
- Proven track record of building and maintaining client relationships, leveraging data analytics to understand client needs and deliver innovative solutions.
- Ability to implement and optimize modern operating models (e.g., agile, DevOps) within a financial services context.
- Experience in fostering a culture of continuous learning and developing skills of the future (e.g., data science, AI engineering, cloud architecture) within a team.
- Strong leadership, interpersonal, and communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Ability to work effectively in a fast-paced, dynamic environment, embracing technological change and innovation.
Education:
- Bachelor’s degree/University degree or equivalent experience
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Job Family Group: Product Management and Development------------------------------------------------------
Job Family:Product Management------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Skills Required
- 6-10 years of relevant experience
- Experience managing across multi-function and/or global business
- Strong ETF background, experience developing APAC ETF servicing platforms
- Proven track record in digital transformation initiatives
- Knowledge of financial markets, investment products, and APAC ETF regulatory frameworks
- Experience integrating advanced data analytics and AI into product and operations
- Ability to design and implement modern operating models (e.g., agile, DevOps) in financial services
- Proven client relationship building and retention using data-driven insights
- Experience fostering continuous learning and developing skills in data science, AI engineering, and cloud architecture
- Strong leadership, interpersonal, and communication skills
- Ability to work under pressure, manage deadlines, and adjust priorities quickly
- Bachelor's degree or equivalent experience
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
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