Operations Learning Partner, Associate

Help people grow skills that make a measurable difference to day-to-day outcomes. In this role, you’ll partner closely with business leaders and Human Resources to design and deliver learning that is practical, modern, and responsive to change. You’ll blend strategic thinking with hands-on program delivery across in-person and virtual formats. If you enjoy building credibility quickly, simplifying complexity, and creating learning experiences people want to attend, we’d like to meet you.

As an Operations Learning Partner (Learning and Talent Advisor) in the Operations Learning team, you will partner with leaders and Human Resources to execute a global learning strategy aligned to business priorities. You will translate needs into consistent, high-quality learning solutions and ensure strong program delivery across Hong Kong and the region. You’ll use data to evaluate effectiveness and continuously improve learning experiences, contributing to a culture of continuous learning and skills development.

Job responsibilities 

• Partner with business and Human Resources stakeholders to understand strategic priorities and translate them into actionable learning plans
• Execute globally consistent learning solutions aligned to business needs across priority areas
• Program-manage end-to-end delivery of learning initiatives, including scheduling, logistics, stakeholder coordination, and session execution (virtual and in-person)
• Facilitate training sessions, demos, professional skills programs, and new hire/induction experiences in a fast-paced environment
• Measure learning outcomes using agreed evaluation approaches, and communicate insights and impact to stakeholders
• Collaborate with learning colleagues to ensure timely development and seamless implementation of learning solutions
• Apply data and targeted communications to maximize participation and engagement in continuous learning opportunities
• Support relationship management with operations stakeholders to define needs clearly and ensure solutions are practical and scalable
• Contribute to global learning projects and regional initiatives, sharing best practices and lessons learned
• Adapt quickly to changing priorities, incorporating new approaches and tools to improve learner experience

Required qualifications, capabilities, and skills

• Bachelor’s degree in a relevant field (e.g., business, human resources, learning and development, or financial services)
• Minimum 7 years of experience in a learning partner, learning advisory, talent development, or comparable role 
• Minimum 3 years banking or financial services
• Demonstrated ability to design and deliver learning using multiple modalities (e.g., classroom, virtual instructor-led training, digital learning, and peer learning forums)
• Strong facilitation skills for both in-person and virtual settings
• Proven stakeholder management skills, with the ability to build credibility and influence at all levels
• Strong written and verbal communication skills, including the ability to deliver succinct, impactful messaging
• Experience using measurement approaches to evaluate learning effectiveness and communicate outcomes
• Ability to work effectively in an iterative, delivery-focused environment and respond to change quickly
• Commitment to continuous learning and ongoing professional development
• Ability and willingness to travel 

Preferred qualifications, capabilities, and skills

• Experience delivering learning for operations, middle office, or similar high-volume service environments
• Experience building learning communities and learner engagement strategies (e.g., peer networks, communities of practice)
• Familiarity with learning evaluation frameworks and practical application of data to drive learning decisions
• Experience contributing to global or regional learning projects with multiple stakeholders across geographies
• Strong presentation skills in senior forums, including facilitation of workshops and stakeholder readouts