Role/Title: ServiceNow Senior Developer
Location: Denver, CO
Role purpose:
Provide subject-matter expertise for ServiceNow, recovering its true business entities and process flows and delivering reliable, well-governed API-based extraction into the Bronze layer for onward modelling to Gold.
Key responsibilities:
- Document the ServiceNow data model (CMDB, incident, change, request, task, CI relationships) as configured at Client Side.
- Reconstruct the underlying business processes — ITSM/ITIL flows in ServiceNow — and document where customization has altered standard behavior.
- Design and specify API-based extraction patterns, addressing incremental/CDC extraction, pagination, rate and API limits, bulk interfaces, authentication, and deleted-record handling.
- Produce Bronze → Silver → Gold source-to-target mappings, including picklist and reference-data normalization and documented data-quality defects.
- Define ServiceNow's contribution to DNA crosswalk keys (Customer/Account, Site, Asset/CI, Employee) and resolve identifier conflicts across systems.
- Define data-quality gates and confidence scoring for service-management KPIs and steward them through certification.
- Support pipeline development, observability, and automated testing for the ServiceNow source system.
Required qualifications and experience:
- 5+ years with ServiceNow in a data, integration, or platform capacity, with genuine hands-on depth.
- Practical experience with the ServiceNow Table and REST APIs, including rate-limit management.
- Demonstrated ability to design reliable incremental extraction from SaaS platforms into a data lake or warehouse.
- Strong SQL and data-profiling skills; ability to reverse-engineer heavily customized SaaS configurations.
- Understanding of ITSM/CMDB practice.
Preferred qualifications:
- ServiceNow platform certifications.
- Experience with Fabric, Databricks, Azure Data Factory or comparable ingestion tooling.
- CMDB governance or CI data-quality remediation experience.
- Familiarity with Microsoft Purview or comparable catalog tooling.
- Programme deliverables owned
- ServiceNow entity and process-flow documentation.
- API extraction design and specification for ServiceNow.
- Source-to-target mapping specifications and DNA key contributions.
- Service-management KPI definitions and certification evidence.
Skills Required
- 5+ years with ServiceNow in a data, integration, or platform capacity with hands-on depth
- Practical experience with the ServiceNow Table and REST APIs, including rate-limit management
- Demonstrated ability to design reliable incremental extraction (CDC) from SaaS platforms into a data lake or warehouse
- Strong SQL and data-profiling skills
- Ability to reverse-engineer heavily customized ServiceNow configurations
- Understanding of ITSM and CMDB practices
- ServiceNow platform certifications
- Experience with Microsoft Fabric, Databricks, Azure Data Factory or comparable ingestion tooling
- CMDB governance or CI data-quality remediation experience
- Familiarity with Microsoft Purview or comparable data catalog tooling
- Experience owning programme deliverables and producing entity/process documentation, API extraction specs, and source-to-target mappings
- Experience defining service-management KPIs and certification evidence
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
-
Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
-
Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
-
Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
