What You'll Do
- Manages the daily operating activities of the escrow department to deliver high quality service for within established timeframes
- Employees supervised are typically escrow positions but can have other support roles
- Oversees workflows related to escrow transactions, including document preparation, recording coordination, escrow handling, and client-specific requirements
- Ensures team adherence to multi-state recording requirements, document standards, and regulatory guidelines
- Acts as a point of escalation for complex or non-routine transactions, including exception handling and client-specific requests
- Collaborates with internal partners (Accounting, Developer, Customer Service, etc.) to ensure smooth transaction flow and issue resolution
- Participates in the development and execution of operational plans, including process improvements and efficiency initiatives
- Builds, implements, and refines processes within company systems to support evolving business needs and client expectations
- Reviews workflows for compliance, accuracy, and efficiency, including quality assurance and adherence to service level agreements
- Develops and coaches team members, ensuring proper training and alignment with departmental goals
- Manages work activities and operations of a large functional area or department
- Provides direct supervision to exempt and non-exempt employees
- Partners with senior leadership to align departmental goals with broader divisional strategies
What You'll Bring
- Strong leadership and team management skills, with the ability to develop talent and drive accountability
- Strong operational and process management skills; detail-oriented with a focus on accuracy and efficiency
- Strong problem-solving and customer service skills in a client-facing environment
- Ability to manage competing priorities in a high-volume setting
- Experience in escrow operations, with preference for vacation ownership
- Working knowledge of multi-state recording requirements, document preparation, and closing processes
- Proficient in Microsoft Office (Excel, Outlook, Word, OneNote, Teams) and ability to learn proprietary systems
- Bachelor’s degree or 6+ years of directly related experience
- 3-5 years demonstrated experience in a supervisory or management role
- Demonstrated success leading teams in escrow, title, or transactional operations environments
- Experience working in multi-state or complex transactional environments preferred
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Skills Required
- BA/BS degree or equivalent combination of education and experience
- 5-7 years of directly related experience
- 3-5 years demonstrated experience in a supervisory or management role
- Solid administrative skills; management skills
- Strong process skills required; detail oriented
- Strong problem-solving and customer service skills
- Successful track record designing, developing, and executing complex projects
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
