Role: L2 Production Support
Location – Perrysburg, OH 43551 (Completely Onsite)
Note: This is an L2 Support role, and we would expect around 7- 12 years of experience for the Consultant, preferably on the Maintenance & Support project.
Primary: MS AD, Azure, Saviynt, Okta and CyberArk
Secondary: Oracle Access provisioning/deprovisioning related knowledge
Job Description:
- Provide Identity and Access Management (IAM) support services for non-Oracle platforms and technologies, including but not limited to:
- Identity Governance and Administration (IGA): Support identity lifecycle management, access requests and approvals, provisioning and de-provisioning, access certifications, role and entitlement governance, segregation-of-duties controls, reporting, and remediation activities.
- Oracle Access Provisioning and De-provisioning: Provide high-level operational support for provisioning and de-provisioning Oracle access through the designated IGA platform, including processing approved access changes and coordinating issue resolution. Oracle application security design, role design, configuration, and administration remain out of scope.
- Okta: Support single sign-on, multifactor authentication, application integrations, federation, authentication policies, user and group administration, troubleshooting, and related identity security controls.
- Active Directory: Support user, group, and service account administration; group and access governance; authentication and directory-related troubleshooting; and associated security controls.
- Azure and Microsoft 365: Support Microsoft Entra ID, Azure role-based access control, enterprise applications, application registrations, Conditional Access, privileged identity controls, Microsoft 365 identity and access administration, and related governance activities.
- CyberArk Privileged Access Management (PAM): Support privileged account onboarding, safes, platforms, policies, credential management and rotation, session controls, access reviews, monitoring, reporting, and operational troubleshooting.
- Perform related non-Oracle IAM activities, including access requirements analysis, secure solution design, configuration, testing, implementation, documentation, incident response, audit and compliance support, and collaboration with business and IT stakeholders.
- Maintain documentation for IAM configurations, role and entitlement definitions, access policies, operational procedures, and provisioning workflows.
- Apply least-privilege, role-based access control, segregation-of-duties, and other applicable security requirements.
- Support access reviews, security assessments, audit evidence requests, control testing, and remediation.
- Troubleshoot identity, authentication, authorization, provisioning, and privileged access issues.
- Assist with additional non-Oracle Identity and Access Management (IAM) tasks as assigned. Except for the limited Oracle access provisioning and de-provisioning support expressly included above, Oracle applications, platforms, integrations, security configurations, role design, and administration are excluded from this SOW.
Skills Required
- 7-12 years of experience in L2 production/support (maintenance & support preferred)
- Experience with Microsoft Active Directory (user/group/service account administration)
- Experience with Azure and Microsoft Entra ID (RBAC, enterprise applications, Conditional Access)
- Experience with Saviynt (IGA platform) for identity lifecycle and governance
- Experience with Okta (SSO, MFA, application integrations, federation)
- Experience with CyberArk (PAM onboarding, safes, policies, credential rotation, session controls)
- Operational knowledge of Oracle access provisioning/de-provisioning
- Ability to support access reviews, audit evidence requests, control testing, and remediation
- Work completely onsite in Perrysburg, OH
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
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Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
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Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
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Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
