The Role
Provide Level 1 user support for ERP projects and business applications, including migrations, enhancements, customization, reporting, and system administration. Troubleshoot issues, recommend solutions, manage multiple priorities, and support users across sales, supply chain, production, finance, and quality processes. Collaborate with internal and external stakeholders in an international manufacturing environment while delivering responsive, customer-focused support.
Summary Generated by Built In
- 2–3 years of experience providing Level 1 user support for ERP projects, including migrations, feature enhancements and general business applications.
- Hands-on exposure to ERP platforms such as Infor ERP LN and SAP Business One is preferred.
- Functional understanding of key business processes, including sales administration, supply chain, production, finance and quality.
- Knowledge of ERP customisation, specific developments, reporting and system administration.
- Strong analytical, troubleshooting and problem-solving skills, with the ability to recommend effective solutions.
- Ability to manage multiple priorities and projects in a fast-paced, evolving environment.
- Quick learner with an understanding of manufacturing operations and an aptitude for adopting new technologies.
- Customer-focused, responsive and committed to delivering a positive user-support experience.
- Comfortable working in a multicultural and international environment.
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Strong written and verbal communication skills for engaging effectively with internal and external stakeholders.
#LI-IHK
Skills Required
- 2-3 years of experience providing Level 1 user support for ERP projects and general business applications
- Experience supporting ERP migrations and feature enhancements
- Hands-on exposure to Infor ERP LN and SAP Business One
- Functional understanding of sales administration, supply chain, production, finance, and quality processes
- Knowledge of ERP customization, specific developments, reporting, and system administration
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to manage multiple priorities and projects in a fast-paced environment
- Understanding of manufacturing operations and ability to adopt new technologies
- Customer-focused approach and commitment to positive user support
- Ability to work in a multicultural and international environment
- Strong written and verbal communication skills
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The Company
What We Do
Founded in 1922, SOCOMEC is an independent industrial group with a workforce of 4200 experts spread over 30 subsidiaries in the world. Our core business: the availability, control and safety of low voltage electrical networks serving our customers’ power performance. In 2023, SOCOMEC posted a turnover of 843M€.
