Position Overview:
The Solutions Sales Director will play an instrumental role in driving revenue growth for Diligent’s solutions across existing and new accounts. This role is focused on candidates with strong expertise in entity management space, either as a practitioner (e.g., company secretary) or someone who has directly used entity management tools in a commercial or operational setting. The Solutions Sales Director is responsible for managing larger, complex accounts with longer sales cycles and driving adoption of the Diligent One Platform.
This individual contributor position manages the full sales cycle, from initial prospect/customer meetings through to deal completion, while orchestrating internal expertise to deliver on and grow accounts. Providing coaching, guidance, and support to Sales stakeholders is a key element to enable team members to learn best practices. Success in this role is measured by expanding product usage in existing customers, migrating customers to the Diligent One Platform, and selling to new accounts.
Key Responsibilities:
- Demonstrate and maintain expert-level knowledge of Diligent’s ethics and compliance solutions.
- Prospect and manage new and existing business within the designated territory, focusing on larger, complex accounts with longer sales cycles.
- Apply a consultative ‘solutions selling’ approach, using deep domain expertise to understand customer needs and position the Diligent One Platform effectively.
- Leverage industry-focused insights to create long-term competitive advantages for customers.
- Expand strategic customer relationships and drive growth across multiple areas of the organisation.
- Gather feedback from customers on needs, products, and features; collaborate with product management and marketing to drive improvements.
- Develop strategic account plans that generate new business and upsell opportunities, coordinating cross-functional teams to execute plans.
- Manage the end-to-end sales cycle using Diligent-approved methodologies.
- Utilize sales tools to identify leads, schedule meetings, and increase win rates.
- Maintain accurate CRM records, forecasts, and regular reporting on pipeline and bookings.
- Understand competitor landscape, customer strategy, and industry trends.
- Partner with Sales stakeholders to discover and qualify new opportunities, building a structured pipeline.
Required Experience/Skills:
- Experience in the entity management space, either as a practitioner or in selling ethics and compliance solutions.
- Proven success in account management or new business, achieving revenue targets in the technology, SaaS, or GRC sectors.
- Ability to build and maintain relationships with diverse stakeholders at all levels.
- Continuous learning mindset with a desire to expand knowledge of products, industry trends, and customer challenges.
- Excellent communication, presentation, and influencing skills.
- High curiosity and empathy to understand customer context, issues, and pain points through effective questioning and listening.
- Self-motivated, results-driven, and able to operate effectively in a fast-paced, dynamic environment.
#LI-SM1
#LI-Hybrid
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Skills Required
- Experience in the entity management space as a practitioner or through selling ethics and compliance solutions
- Proven success in account management or new business development
- Experience achieving revenue targets in technology, SaaS, or GRC sectors
- Ability to build and maintain relationships with diverse stakeholders at all levels
- Excellent communication, presentation, and influencing skills
- Curiosity and empathy to understand customer needs through effective questioning and listening
- Self-motivated, results-driven, and effective in a fast-paced, dynamic environment
- Continuous learning mindset focused on products, industry trends, and customer challenges
Diligent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diligent and has not been reviewed or approved by Diligent.
-
Healthcare Strength — Healthcare coverage includes comprehensive medical, dental, and vision options. Wellness programs are also highlighted as part of the package.
-
Retirement Support — Retirement offerings include a 401(k) with employer match in the U.S. and regional plans internationally. This structure underscores support for long-term savings.
-
Leave & Time Off Breadth — Time off is framed as flexible with “unlimited PTO” and periodic recharge weeks in some areas. Parental leave is also promoted within the global package.
Diligent Insights
What We Do
Diligent is the leading GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization. Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organizations – and create lasting, positive impact on the world. We seek to empower organizations to be better for their stakeholders and communities, for their customers and employees, for their bottom line. Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.
