Jobs at Diligent

Own and refine the product roadmap for a core GRC SaaS area. Lead a cross-functional agile squad to run discovery, define user stories, set KPIs, prioritize features, and launch data‑driven product experiences that increase engagement, adoption, and measurable customer outcomes.

Serve as a GRC-focused client success advisor for key accounts, driving adoption, retention, and expansion by assessing client needs, configuring the platform, promoting best practices, and partnering with product, support, and sales to optimize value and usage.

Own the roadmap and strategy for a core area of Diligent's GRC SaaS platform. Lead a cross-functional squad to run discovery, define requirements, prioritize backlog, set KPIs, and launch data-driven features that drive engagement, adoption and business outcomes.

Early-career consultant supporting audit, risk, and compliance engagements. Conduct discovery, review documentation, lead workshops, translate requirements into technical designs, configure Diligent One prototypes, deliver training, maintain issue logs, and collaborate with customer success and implementation teams to meet FedRAMP, CMMC, and NIST compliance goals.

The Principal Software Engineer will lead AI initiatives, shape engineering architecture, mentor engineers, and guide technical decisions in a sizable organization, focusing on AI governance and platform design within AWS.

The Staff Site Reliability Engineer will design and operate VMware-based private cloud infrastructure, automate processes, and ensure system reliability across multiple environments. Responsibilities include managing Linux/Windows systems, improving infrastructure performance, and collaborating with SRE, network, security, and DevOps teams.

Design, build, and operate scalable serverless backend services and event-driven microservices using TypeScript and AWS. Own API design, integrations, CI/CD, IaC (AWS CDK), testing, observability, and production readiness. Mentor engineers, participate in architecture reviews, and explore AI tools to improve development productivity for a global SaaS platform.

Build and own secure, event-driven full-stack services on AWS using TypeScript/Node.js. Implement infrastructure-as-code, CI/CD, observability, REST APIs, and automated tests; respond to production incidents and participate in architecture decisions while leveraging AI tools.

Lead multiple agile engineering teams to build AI-first, cloud-based GRC platforms. Define technical roadmap, integrate AI/models/APIs, champion CI/CD and DevOps, ensure scalable distributed systems, and mentor engineers to drive product and organizational impact.

As Chief of Staff, partner with the CEO to lead strategic initiatives, ensure alignment across the organization, and manage key business processes in a dynamic environment.

Lead design and delivery of secure, scalable TypeScript/Node.js microservices and React frontends. Architect and implement AI/agentic features (LLM integrations, agentic workflows, RAG), embed compliance and observability, mentor engineers, drive architectural decisions, and integrate tooling (IaC, CI/CD, containers) to ensure reliability, performance, and responsible AI use.

The Senior Product Manager will oversee product development, gather market insights, collaborate with cross-functional teams, and drive customer satisfaction through innovative solutions.

Design, build, and own secure, scalable .NET services on AWS; lead architecture and mentoring; integrate AI/LLM tools responsibly; implement IaC, containerization, CI/CD, monitoring, and database optimizations; collaborate cross-functionally and drive engineering best practices.

Build serverless microservices and AI-powered features using TypeScript, Node.js, React, and AWS. Own stories end-to-end, contribute to architecture, code reviews, testing, CI/CD, and mentor junior engineers. Design and implement LLM integrations, agentic workflows, and responsible AI practices while maintaining service stability and Agile processes.

Provide Tier I technical and software support via phone and CRM, diagnose connectivity and login issues, escalate per client specs, record call transactions, and collaborate with Customer Success and ProdOps to ensure customer satisfaction. Requires strong English and Portuguese communication skills and ability to work evening and weekend shifts.

Lead customer adoption projects for Diligent's GRC solutions, managing project lifecycles, requirements, design, training, change management, and team resources. Serve as trusted advisor on Entity & Subsidiary Management, support pre-sales activities, drive product expansion, mentor project staff, and partner with Customer Success and Account teams to increase adoption and deliver successful enterprise implementations.

The Senior Product Manager for IT & Cyber Risk will define product strategy, manage the AI-powered product lifecycle, and engage with stakeholders to enhance the Diligent One Platform.

Lead design and execution of GTM systems architecture for Sales, Partnerships, and Customer Success. Own Salesforce and adjacent tool integrations, drive end-to-end delivery of system initiatives, build AI-driven workflows, ensure data governance, and manage vendor relationships to scale automation, reliability, and analytics across the commercial stack.

As a Senior Software Engineer, you will design, develop, and scale a SaaS platform, lead architectural discussions, mentor engineers, and improve engineering practices with a focus on AI integration.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.