Jobs at Diligent

Build and operate secure, scalable event-driven backend services in TypeScript on AWS. Own services end-to-end, design REST APIs, implement tests, maintain infrastructure as code (CDK), participate in on-call rotations, and use AI tools to accelerate development.

Work with product managers to create and execute test plans, improve automation frameworks, and support reliability, scalability, and security of microservices. Build tools for development, testing, deployment, and monitoring. Perform API and UI tests, manual validation when needed, and learn serverless AWS solutions.

Manage and facilitate contract signature workflows using DocuSign, review and compare final documents, support legal and Deal Desk teams with amendments, draft novation agreements, organize legal files, and maintain secure storage of signed agreements. Provide administrative support to ensure accurate, timely contract execution and compliance with company policies.

Own day-to-day operations for a Services Strategy workstream (methodology, PSA, onboarding, capacity, or data). Build and ship documentation, configurations, training, and analytics; partner with services functions; run operating rhythms; surface patterns and metrics; support cross-workstream initiatives; participate in vendor/platform work; and coach junior team members to improve adoption and delivery outcomes.

Lead and coach a global Professional Services team to ensure high utilization and quality delivery across the customer journey. Manage resource planning, escalations, recruitment, training, process improvements, and KPI attainment (Utilization, SLAs, CSAT, timesheets). Drive internal initiatives and continuous improvement to boost product adoption.

The Customer Success Manager oversees account management, ensures client satisfaction through relationship-building, manages renewals, and collaborates with internal teams for optimal product usage.

The Senior FP&A Manager will drive planning, forecasting, and operational insights for the Post-Sales organization, enhancing efficiency and financial outcomes.

The Director of Engineering Operations will enhance operational effectiveness, drive data-driven decision making, and oversee engineering initiatives to ensure predictable delivery at scale.

Generate outbound pipeline and qualify enterprise prospects for Diligent's GRC SaaS. Use lead‑gen tools and multi-channel outreach to engage C‑level buyers, schedule demos, log CRM activity, meet KPIs, and coach team members to improve results.

Support CEO Office strategic and operational initiatives with focus on governance, ESG reporting, and AI transformation. Track cross-functional workstreams, document and improve governance processes, identify automation and AI opportunities, prepare leadership materials, and maintain momentum on OKRs and priorities while coordinating stakeholders and surfacing risks and dependencies.

Provide Tier 1 phone-based technical and customer support: triage and resolve software/Internet/connectivity/login issues, document CRM tickets, escalate per process, follow up with customers, and coordinate with Customer Success and ProdOps to ensure timely resolution and client satisfaction.

Lead design and delivery of secure, scalable cloud-native services. Shape architecture and technical direction across teams, own complex initiatives end-to-end, drive responsible AI adoption, improve reliability and developer experience, and mentor engineers to raise technical standards.

Lead design and deliver end-to-end fullstack features using Angular frontends and C#/.NET cloud-native services on AWS. Mentor engineers, influence architecture, apply AI-assisted tools responsibly, contribute to testing, CI/CD, and cross-team delivery while owning services through production.

Lead development and ownership of marketing and corporate web properties: build responsive, CMS-driven templates and components, set development standards (performance, accessibility, SEO, analytics), partner with cross-functional teams and agencies, improve site performance and conversion, and mentor developers to reduce technical debt and increase maintainability.

Own product roadmap and strategy for SaaS solutions on the Diligent platform. Lead cross-functional teams, gather customer and market insights, define and prioritize user stories, deliver multi-platform experiences, track performance, and coordinate with Sales, Customer Success, and Marketing to drive product outcomes.

The Business Development Representative I is responsible for generating new business opportunities, building outbound pipelines, engaging with prospects, and helping meet sales targets using various tools and techniques.

Own end-to-end onboarding and drive customer adoption, run proactive check-ins and Quarterly Business Reviews, coordinate cross-functional issue resolution, build repeatable playbooks, templates and reporting, and help shape the Customer Success function while collaborating with international colleagues.

The Technical Director of Data Engineering is responsible for designing and building scalable data platforms, leading development of ingestion and processing systems, optimizing performance, and collaborating across teams to implement effective AI and data solutions.

As a Senior Software Engineer, you will build complex backend services and APIs using Node.js and TypeScript, contribute to design discussions, mentor junior engineers, and enhance service reliability and engineering quality.

Lead product strategy to consolidate six products into one AI-powered Ethics & Compliance offering. Own roadmap, discovery, requirements, and backlogs; partner with engineering, UX, and product marketing; measure usage and revenue; hire and develop product managers; deliver integrated, commercially successful B2B SaaS products.