Jobs at Diligent

Manage complex customer accounts and expand existing business through consultative, solutions-based SaaS sales. Responsibilities include account planning, pipeline management, prospect engagement, forecasting, stakeholder coordination, upselling, customer relationship development, competitive analysis, and end-to-end deal execution. The role requires exceeding revenue targets, maintaining Salesforce records, presenting business plans, and aligning governance, risk, and compliance technology solutions with customer objectives.

Advise clients on configuring, adopting, and optimizing GRC platforms. Assess governance, risk, and compliance needs; recommend tailored solutions; drive platform adoption; develop analytics use cases; and provide guidance on regulatory and industry developments. Collaborate with Product, Customer Success, Support, and Sales teams while managing multiple client engagements and building trusted stakeholder relationships.

Generate new business from inbound leads by qualifying prospects, conducting outreach via email/phone/social, using Salesforce to enrich and log activity, coordinating meetings for account executives, and meeting KPIs.

Delivers operational risk management and GRC solutions for customers using Diligent’s platform. Handles customer service requests, ensures timely and high-quality delivery, documents standard operating procedures, collaborates with Customer Success and implementation teams, and provides technical guidance on compliance, vendor management, information security, and risk management requirements.

Drive new business acquisition within the BFSI territory by prospecting complex accounts, managing long sales cycles, developing account plans, and closing enterprise SaaS deals. Build senior stakeholder relationships, align GRC solutions with business needs, manage forecasts and Salesforce records, coordinate internal sales teams, and use MEDDPICC to manage the full sales cycle. Provide customer feedback to product management and marketing while consistently exceeding revenue targets.

Own a high-value EMEA territory selling complex governance, risk, compliance, entity, legal, and audit SaaS to professional and regulated services firms. Responsibilities include prospecting, pipeline generation, new-logo acquisition, account expansion, complex multi-stakeholder deal management, senior relationship building, negotiation, and accurate Salesforce forecasting. The role requires 7+ years of quota-carrying SaaS sales experience and strong fluency in compliance-driven markets.

Partners with senior leaders on people strategy, organizational design, workforce planning, succession, talent and performance cycles, compensation reviews, and leadership development. Coaches executives, holds them accountable for growth and behavior, uses workforce and engagement analytics to guide decisions, and leads complex employee relations investigations. The role also supports AI-enabled HR operations and coordinates cyclical HR activities across the business unit.

Manages end-to-end customer lifecycle activities for enterprise SaaS clients, driving satisfaction, product adoption, net retention, NPS, referrals, and expansion opportunities. Builds relationships with board directors and C-level executives, resolves customer issues, coordinates technical and internal teams, manages multiple accounts, provides product feedback, and supports customer success leadership through coaching and mentoring.

Lead the Identity and Access Management roadmap from strategy through adoption. Manage cross-functional initiatives, milestones, dependencies, risks, scope, resources, budgets, and executive reporting. Partner with security, technology, HR, compliance, application owners, and business leaders to improve access controls, audit readiness, authentication adoption, joiner-mover-leaver processes, and overall identity risk reduction.

Build and maintain secure, scalable, event-driven serverless microservices using TypeScript and AWS. Design architectures, implement infrastructure as code, optimize CI/CD and developer productivity, and support continuous production deployments. Collaborate through Agile planning, pairing, documentation, and architectural discussions. Use AI tools responsibly for coding, debugging, testing, research, and reviews while evaluating privacy, security, fairness, cost, and accuracy. Develop Node.js/TypeScript REST APIs, work with SQL databases, and contribute to modern web interfaces using React or Angular.

Drive revenue growth for Diligent’s entity management, ethics, and compliance solutions across new and existing enterprise accounts. Manage complex, long-cycle sales opportunities through completion, develop strategic account plans, expand customer relationships, and promote adoption of the Diligent One Platform. The role also requires maintaining pipeline and CRM accuracy, collaborating cross-functionally, coaching sales stakeholders, gathering customer feedback, and applying consultative solution-selling methods.

The Director of Product Marketing owns go-to-market strategy for Diligent Boards, including positioning, messaging, product launches, market intelligence, sales enablement, pricing, packaging, and customer adoption. The role translates complex SaaS, AI, API, data, and automation capabilities into customer value, partners cross-functionally on product and commercial strategy, leads customer and market research, supports demand generation, and measures pipeline, adoption, expansion, and revenue impact.

Owns end-to-end go-to-market strategy for Diligent Boards, including positioning, messaging, launches, market intelligence, sales enablement, pricing, packaging, and adoption. Partners with Product, Engineering, Sales, Customer Success, Finance, and leadership to translate complex SaaS, AI, data, and integration capabilities into customer value. Leads customer research, competitive analysis, AI product marketing, commercial execution, and KPI-driven optimization across SMB and mid-market segments.

Lead the strategy, roadmap, and evolution of Stewardship Intelligence, a governance and capital-markets data product. Manage Product Management and Research teams, improve dataset quality and coverage, scale research operations through automation and AI, and partner with Engineering, UX, Commercial, Marketing, Sales, and Customer Success. Translate institutional investor and corporate issuer needs into product priorities, launches, data services, and ongoing improvements.

Supports revenue growth by applying Risk & Audit domain and product expertise throughout complex sales cycles. Partners with Account Executives on discovery, account planning, proposals, presentations, solution positioning, prospect engagement, pipeline generation, forecasting, and CRM management. Tailors Diligent One Platform solutions to customer needs, influences stakeholders through credible insight, and shares product knowledge and best practices with the broader sales organization.

Deliver GRC SaaS professional services, configure and implement Diligent products, guide customers on governance, risk, audit, and compliance best practices, and support customers throughout the implementation lifecycle. Collaborate with Professional Services, Customer Success, Sales, Product, and Delivery teams to manage service requests, ensure quality delivery, lead customer workshops, and achieve strong client outcomes.

Lead end-to-end SaaS implementation and client onboarding projects for GRC solutions. Manage project scope, schedules, budgets, resources, risks, issues, dependencies, utilization, communications, and stakeholder relationships. Translate client processes into solution designs, facilitate workshops and training, support pre- and post-sales activities, identify expansion opportunities, and coach delivery specialists. Continuously improve services methodologies, playbooks, templates, and implementation practices.

Leads end-to-end SaaS implementations and client onboarding for GRC solutions, managing project scope, timelines, budgets, resources, risks, communications, and adoption. Facilitates workshops and training, supports pre- and post-sales growth, mentors delivery staff, monitors project health, and improves consulting methodologies, playbooks, and operational efficiency. Requires project or implementation management experience, technology platform expertise, AI application experience, and strong communication skills.

Deliver professional services and managed-service solutions for customers throughout the implementation lifecycle. Configure and implement Diligent’s GRC products, advise clients on governance, risk, audit, compliance, and internal-control best practices, support workshops and presentations, and ensure timely, high-quality delivery. Collaborate with Professional Services, Customer Success, Sales, Product, Marketing, and Delivery Managers while developing expertise in Diligent products and GRC disciplines.

Lead GTM operations across EMEA and APAC by developing commercial growth strategies, improving forecasting and pipeline management, optimizing territories, and building scalable sales processes. Partner with executive leaders across Sales, Finance, Marketing, Customer Success, and Partnerships. Use Salesforce, Outreach, Snowflake, AI, and machine learning to improve forecast accuracy, automate reporting, identify pipeline risk, and increase sales productivity.