Jobs at Diligent

Manages the Guadalajara office’s daily operations, workspace allocation, supplies, expenses, vendors, building communications, maintenance, security access, emergency procedures, and health and safety initiatives. Supervises reception staff, supports executives and employees, coordinates catering, events, conference rooms, and engagement programs, and ensures a well-organized, compliant, and positive office environment.

QA Analyst responsible for testing web applications throughout the software testing life cycle. Duties include creating and executing test scenarios, maintaining regression test cases, analyzing results, documenting and tracking defects, and supporting resolution. The role also uses AI tools to generate test scenarios, query testing data, and maintain QA documentation. Candidates should have 0–3 years of software testing experience, familiarity with bug tracking and version control, and an understanding of SDLC processes. Automation, scripting, CI/CD, and ISTQB certification are preferred.

Lead corporate secretarial and compliance services for international clients across multiple jurisdictions. Manage statutory filings, corporate documentation, governance deadlines, client communications, and data in Diligent Entities. Coordinate with internal teams and international experts, maintain regulatory compliance, manage multiple priorities, and support junior staff while building trusted client relationships.

As a Senior Software Engineer, you will build complex backend services and APIs using Node.js and TypeScript, contribute to design discussions, mentor junior engineers, and enhance service reliability and engineering quality.

Leads architecture and technical direction for secure, scalable AI and ML platform services. Designs AWS Serverless systems, evaluates LLM technologies, and brings research prototypes into production. Builds search, semantic retrieval, vector search, and RAG capabilities using OpenSearch and related technologies. Partners with researchers, product teams, and senior engineers, mentors technical staff, guides architecture discussions, and translates AI strategy into execution roadmaps.

Owns the governance, documentation, operational health, and automation roadmap for marketing systems, including Marketo and adjacent GTM tools. The role reduces technical debt, improves data quality and workflow scalability, establishes intake and change-management standards, triages system issues, and identifies automation or AI opportunities. It partners across Marketing, Sales, Sales Ops, Web, and internal systems teams to improve routing, enrichment, lifecycle processes, CRM handoffs, enablement, and operational consistency.

Advise key clients on configuring and optimizing Diligent’s GRC platform, assess governance, risk, and compliance needs, drive platform adoption and retention, identify expansion opportunities, and share industry and regulatory insights. Partner with Product, Customer Success, Support, and Sales teams to improve client outcomes and platform usage while managing multiple client engagements.

Owns reseller channel strategy, partner performance, regional revenue, and strategic expansion across North America. Builds executive relationships with high-volume reseller and VAR partners, identifies growth opportunities, launches new partnerships, and collaborates with Sales, Customer Success, Marketing, and Operations. Leads and coaches a team of 4–5 employees while driving commercial execution across multi-country AMERS markets.

Lead documentation strategy for complex SaaS products, defining information architecture, content models, structured authoring standards, and AI-ready knowledge workflows. Build automated documentation pipelines for testing, validation, publishing, and deployment. Collaborate cross-functionally with Product, Engineering, Design, Support, Customer Success, and Marketing while using analytics and customer feedback to improve content quality, findability, and usability.

Drive new business acquisition within the BFSI territory by prospecting complex accounts, managing long sales cycles, developing account plans, and closing enterprise SaaS deals. Build senior stakeholder relationships, align GRC solutions with business needs, manage forecasts and Salesforce records, coordinate internal sales teams, and use MEDDPICC to manage the full sales cycle. Provide customer feedback to product management and marketing while consistently exceeding revenue targets.

Manages Vancouver office operations, workspace allocation, reception staff, supplies, expenses, events, executive support, building communications, vendors, maintenance contractors, access control, and emergency procedures. Oversees employee engagement, health and safety, catering, mail distribution, and administrative support while ensuring a smooth, well-maintained office environment.

Partners with Sales to lead pre-sales activities for small and mid-sized opportunities. Delivers tailored software demonstrations, conducts discovery, designs solution architectures, configures demo environments, and translates risk, audit, compliance, and GRC challenges into business-focused solutions. Engages customer stakeholders, supports proofs of concept, contributes to larger deals, provides product feedback, and participates in webinars and thought-leadership initiatives.

Partners with Sales to lead pre-sales activities for small and mid-sized opportunities, including discovery, solution design, software demonstrations, technical presentations, and customer conversations. Translates risk, audit, controls, compliance, and GRC challenges into tailored SaaS solutions. Configures demo environments, defines proof-of-concept success criteria, supports technical wins, collaborates with Product, and contributes to marketing initiatives and larger enterprise deals.

Manage complex enterprise accounts by expanding existing business, developing account plans, identifying upsell opportunities, and driving revenue growth. Build trusted relationships with senior stakeholders, lead solutions-based sales cycles, coordinate internal teams, maintain Salesforce records, forecast bookings, and close deals. The role requires strong sales methodology knowledge, negotiation and presentation skills, customer-focused communication, and the ability to align GRC SaaS solutions with business objectives.

Senior individual-contributor to lead architecture and implementation of cloud-native SaaS systems using TypeScript and AI. Own services end-to-end, influence multi-team technical direction, establish AI governance and observability, mentor engineers, and improve engineering standards, security, and operational resilience.

Own and execute Diligent’s EMEA strategic partnerships strategy, focusing on advisory firms, resellers, and channel partners. Identify, structure, negotiate, and close partner-led deals that generate revenue and expand enterprise reach. Build scalable partnership models, playbooks, and go-to-market motions while collaborating with Sales, Product, Marketing, Customer Success, and Services. Manage partner pipeline and revenue outcomes, develop routes to market, and establish relationships largely from the ground up as a senior individual contributor.

Supports US corporate compliance for Diligent Entities by researching regulatory and filing requirements, translating them into detailed product requirements, documenting discoveries, tracking rule changes, and validating platform behavior. Collaborates daily with Product, Engineering, Customer Success, customers, and other internal teams to support compliance-related feature delivery.

Manage complex accounts in highly regulated markets, driving new business, upsells, customer engagement, and revenue growth. Responsibilities include prospecting, account planning, solution selling, stakeholder coordination, pipeline management, forecasting, negotiation, closing deals, maintaining Salesforce records, and relaying customer feedback to product teams. The role requires exceeding sales targets, influencing senior stakeholders, and applying methodologies such as MEDDIC and Challenger in a SaaS or GRC environment.

Drive revenue growth for entity and subsidiary management solutions across new and existing enterprise accounts. Manage complex, extended sales cycles from prospecting through close, apply consultative selling, develop strategic account plans, expand customer relationships, and promote adoption of the Diligent One Platform. Maintain forecasts and CRM records, coordinate cross-functional teams, gather customer feedback, and coach sales stakeholders on best practices.

Drive revenue growth for entity and subsidiary management solutions across new and existing enterprise accounts. Manage complex, consultative sales cycles from prospecting through close, expand strategic relationships, develop account plans, maintain forecasts and CRM records, and coordinate internal teams. Use entity management expertise to position the Diligent One Platform, support customer migrations, identify upsell opportunities, and provide coaching and guidance to sales stakeholders.