Jobs at Diligent

Own end-to-end onboarding and drive customer adoption, run proactive check-ins and Quarterly Business Reviews, coordinate cross-functional issue resolution, build repeatable playbooks, templates and reporting, and help shape the Customer Success function while collaborating with international colleagues.

Provide phone and email technical support for a large SaaS platform, troubleshoot and reproduce web application issues, escalate product bugs to Tier 2/product teams, and collaborate with internal teams to resolve complex customer problems while maintaining clear communication and documentation.

The Technical Director of Data Engineering is responsible for designing and building scalable data platforms, leading development of ingestion and processing systems, optimizing performance, and collaborating across teams to implement effective AI and data solutions.

As a Senior Software Engineer, you will build complex backend services and APIs using Node.js and TypeScript, contribute to design discussions, mentor junior engineers, and enhance service reliability and engineering quality.

Lead product strategy to consolidate six products into one AI-powered Ethics & Compliance offering. Own roadmap, discovery, requirements, and backlogs; partner with engineering, UX, and product marketing; measure usage and revenue; hire and develop product managers; deliver integrated, commercially successful B2B SaaS products.

Own strategy and roadmap for core authentication flows (SAML, OIDC/OAuth2, PKCE, MFA, token lifecycle, federation). Make system-design and security trade-offs with engineers, drive internal adoption of modern identity APIs, prototype with AI coding tools, track IAM standards, and translate complex protocols into specs and prioritized backlogs.

This role involves rapidly building prototypes, engaging with customers to understand needs, and collaborating with teams to shape product direction. You'll demonstrate technical solutions in executive meetings and act as a forward-deployed engineer to validate opportunities on-site.

Drive revenue growth and product adoption through strategic account planning, prospecting, and solutions selling. Manage end-to-end sales cycles, build senior relationships, forecast accurately, coordinate internal stakeholders, and surface customer feedback to product teams to generate upsells and new business.

The Senior Software Engineer will design, code, and test software solutions, mentor junior team members, influence product architecture, and incorporate AI tools to enhance development efficiency.

Lead a team of engineers to deliver secure, scalable microservices and APIs. Drive team performance, remove blockers, and improve processes in an agile environment.

The Senior Software Engineer will design and deliver secure, scalable microservices using C#/.Net and AWS. Responsibilities include guiding technical decisions, mentoring peers, and advocating for AI tools in development processes.

Lead architecture and delivery of secure, scalable serverless systems on AWS using TypeScript/Node.js. Design distributed, event-driven platforms, own IaC, integrate AI with governance and observability, mentor senior engineers, and set technical direction across multiple teams to modernize and maintain high-performance enterprise SaaS.

Deliver engaging product training (virtual, webinar, group, and in-person), create learning content and training videos, log training activities, handle client training queries, and occasionally travel for workshops or internal meetings to drive product adoption and CSAT.

Lead product vision and roadmap for B2B SaaS offerings. Conduct customer and market research, prioritize backlog, define success metrics, coordinate cross-functional launches, and drive adoption through stakeholder engagement.

As a Senior Software Engineer, you will design and deliver secure microservices for Diligent's platform, leveraging AWS and AI tools while mentoring peers.

The role involves designing and building end-to-end prototypes, collaborating with sales teams, and representing the company in executive meetings, requiring strong customer-facing skills and technical expertise.

The role involves rapidly designing and building prototypes, collaborating with sales teams to meet customer needs, and representing the company in executive meetings, while operating independently in ambiguous environments.

Design, build, deploy, and operate scalable, secure AI and LLM-based platform services on AWS. Develop reusable libraries, infrastructure as code, CI/CD pipelines, and observability. Collaborate with applied scientists and product teams to productionize AI capabilities, ensure security and privacy, and drive platform-wide best practices for reliability, cost efficiency, and governance.

Lead customer adoption and implementation projects for Diligent's GRC SaaS solutions, ensuring operational excellence, methodology adherence, RAID management, project financials, team mobilization, and change management. Drive consistent documentation, use AI tools for delivery artifacts, mentor specialists, identify expansion opportunities, and maintain project health across scope, timeline, budget, and customer adoption.

Lead global integrated demand generation and cross-sell/upsell marketing for an AI-powered GRC SaaS platform. Own campaign strategy, paid media, lifecycle and advocacy programs, budget, measurement, and a global team. Partner with Sales, RevOps, Product Marketing, Analytics, and Field Marketing to drive full-funnel pipeline, conversion, and scalable always-on campaigns across regions.