Jobs at Diligent

Own a defined EMEA territory selling complex GRC SaaS to professional and regulated services firms. Responsibilities include prospecting, pipeline generation, full-cycle sales, closing, upselling, account expansion, senior stakeholder engagement, and accurate Salesforce forecasting. The role requires strong knowledge of governance, risk, compliance, and regulated markets, along with a proven SaaS quota-attainment record and experience managing complex, multi-stakeholder deals.

Build and maintain scalable Python-based data platform services using SQL, AWS, REST APIs, microservices, and cloud-native technologies. Design backend architecture, integrate multiple systems, develop and test features, collaborate with product and engineering leaders, document technical solutions, and improve engineering processes. The role supports data warehouses, data lakes, event-driven architectures, AI initiatives, and modern development workflows.

Drive new business acquisition within the BFSI territory by prospecting complex accounts, managing long sales cycles, developing account plans, and closing enterprise SaaS deals. Build senior stakeholder relationships, align GRC solutions with business needs, manage forecasts and Salesforce records, coordinate internal sales teams, and use MEDDPICC to manage the full sales cycle. Provide customer feedback to product management and marketing while consistently exceeding revenue targets.

Manages Vancouver office operations, workspace allocation, reception staff, supplies, expenses, events, executive support, building communications, vendors, maintenance contractors, access control, and emergency procedures. Oversees employee engagement, health and safety, catering, mail distribution, and administrative support while ensuring a smooth, well-maintained office environment.

Migrate and transform corporate governance data and documents into Diligent platforms. Perform data validation and quality checks, configure director and officer questionnaires, manage large datasets using Excel, databases, and AI tools, resolve client data issues, and improve workflows, templates, and automation. Collaborate with clients and internal teams to clarify requirements and deliver accurate, reliable datasets and documents.

Partners with Sales to lead pre-sales activities for small and mid-sized opportunities. Delivers tailored software demonstrations, conducts discovery, designs solution architectures, configures demo environments, and translates risk, audit, compliance, and GRC challenges into business-focused solutions. Engages customer stakeholders, supports proofs of concept, contributes to larger deals, provides product feedback, and participates in webinars and thought-leadership initiatives.

Partners with Sales to lead pre-sales activities for small and mid-sized opportunities, including discovery, solution design, software demonstrations, technical presentations, and customer conversations. Translates risk, audit, controls, compliance, and GRC challenges into tailored SaaS solutions. Configures demo environments, defines proof-of-concept success criteria, supports technical wins, collaborates with Product, and contributes to marketing initiatives and larger enterprise deals.

Manage complex enterprise accounts by expanding existing business, developing account plans, identifying upsell opportunities, and driving revenue growth. Build trusted relationships with senior stakeholders, lead solutions-based sales cycles, coordinate internal teams, maintain Salesforce records, forecast bookings, and close deals. The role requires strong sales methodology knowledge, negotiation and presentation skills, customer-focused communication, and the ability to align GRC SaaS solutions with business objectives.

Manage a portfolio of client accounts across France, Belgium, and Luxembourg; drive product adoption, customer engagement, retention, renewals, and expansion. Conduct strategic reviews, monitor usage and account health, identify risks, coordinate issue resolution with internal teams, and communicate customer feedback. The role requires strong relationship management, communication, presentation, problem-solving, and client-facing skills in a hybrid SaaS environment.

Senior individual-contributor to lead architecture and implementation of cloud-native SaaS systems using TypeScript and AI. Own services end-to-end, influence multi-team technical direction, establish AI governance and observability, mentor engineers, and improve engineering standards, security, and operational resilience.

Own and execute Diligent’s EMEA strategic partnerships strategy, focusing on advisory firms, resellers, and channel partners. Identify, structure, negotiate, and close partner-led deals that generate revenue and expand enterprise reach. Build scalable partnership models, playbooks, and go-to-market motions while collaborating with Sales, Product, Marketing, Customer Success, and Services. Manage partner pipeline and revenue outcomes, develop routes to market, and establish relationships largely from the ground up as a senior individual contributor.

Owns reseller channel strategy, partner performance, regional revenue, and strategic expansion across North America. Builds executive relationships with high-volume reseller and VAR partners, identifies growth opportunities, launches new partnerships, and collaborates with Sales, Customer Success, Marketing, and Operations. Leads and coaches a team of 4–5 employees while driving commercial execution across multi-country AMERS markets.

Manage a portfolio of corporate customer accounts, building stakeholder relationships and driving retention, adoption, renewals, satisfaction, and expansion opportunities. Coordinate onboarding, training, implementation, business reviews, and ongoing engagement with internal teams and senior client stakeholders. Serve as the customer voice across sales, services, marketing, finance, and operations while identifying advocacy opportunities and delivering a strong customer experience.

Drive revenue growth through new business acquisition, account expansion, pipeline management, forecasting, and end-to-end enterprise sales. Build trusted relationships with senior stakeholders, develop account and business plans, coordinate internal sales teams, present solutions, manage complex sales cycles, and increase product adoption. Maintain accurate Salesforce records, monitor competitors, and relay customer feedback to product management and marketing. The role is hybrid in London with at least 50% office attendance.

The Staff Software Engineer will lead architecture and development of scalable enterprise platforms, managing full engineering lifecycle and mentoring engineers, while driving modernization initiatives in cloud infrastructure and CI/CD systems.

Prospect for new business through cold calling, email, LinkedIn, and social outreach. Build targeted prospect lists, qualify decision-makers, create interest in Diligent’s SaaS products, schedule meetings and demonstrations for account executives, maintain CRM activity records, meet sales KPIs, and share effective techniques with teammates.

Build and maintain scalable backend services, REST APIs, React applications, cloud-native AWS integrations, and database solutions using PostgreSQL and MSSQL. Develop, test, deploy, and monitor containerized applications while contributing to AI-enabled features using Python, AWS Bedrock, MCP, RAG, vector databases, and LLM integrations. Collaborate with engineers and product teams on code reviews, debugging, technical design, production support, and software quality improvements.

Own end-to-end customer onboarding from implementation through adoption. Coordinate timelines, milestones, stakeholders, and cross-functional teams; configure customer environments; deliver product training; resolve challenges; and build relationships with administrators, business leaders, and senior client contacts. The role requires managing multiple onboarding projects independently while helping customers maximize product value.

Supports US corporate compliance for Diligent Entities by researching regulatory and filing requirements, translating them into detailed product requirements, documenting discoveries, tracking rule changes, and validating platform behavior. Collaborates daily with Product, Engineering, Customer Success, customers, and other internal teams to support compliance-related feature delivery.

Manage complex accounts in highly regulated markets, driving new business, upsells, customer engagement, and revenue growth. Responsibilities include prospecting, account planning, solution selling, stakeholder coordination, pipeline management, forecasting, negotiation, closing deals, maintaining Salesforce records, and relaying customer feedback to product teams. The role requires exceeding sales targets, influencing senior stakeholders, and applying methodologies such as MEDDIC and Challenger in a SaaS or GRC environment.