Jobs at Diligent

Manages the Guadalajara office’s daily operations, workspace allocation, supplies, expenses, vendors, building communications, maintenance, security access, emergency procedures, and health and safety initiatives. Supervises reception staff, supports executives and employees, coordinates catering, events, conference rooms, and engagement programs, and ensures a well-organized, compliant, and positive office environment.

Lead corporate secretarial and compliance services for international clients across multiple jurisdictions. Manage statutory filings, corporate documentation, governance deadlines, client communications, and data in Diligent Entities. Coordinate with internal teams and international experts, maintain regulatory compliance, manage multiple priorities, and support junior staff while building trusted client relationships.

As a Senior Software Engineer, you will build complex backend services and APIs using Node.js and TypeScript, contribute to design discussions, mentor junior engineers, and enhance service reliability and engineering quality.

Leads architecture and technical direction for secure, scalable AI and ML platform services. Designs AWS Serverless systems, evaluates LLM technologies, and brings research prototypes into production. Builds search, semantic retrieval, vector search, and RAG capabilities using OpenSearch and related technologies. Partners with researchers, product teams, and senior engineers, mentors technical staff, guides architecture discussions, and translates AI strategy into execution roadmaps.

Owns the governance, documentation, operational health, and automation roadmap for marketing systems, including Marketo and adjacent GTM tools. The role reduces technical debt, improves data quality and workflow scalability, establishes intake and change-management standards, triages system issues, and identifies automation or AI opportunities. It partners across Marketing, Sales, Sales Ops, Web, and internal systems teams to improve routing, enrichment, lifecycle processes, CRM handoffs, enablement, and operational consistency.

Advise key clients on configuring and optimizing Diligent’s GRC platform, assess governance, risk, and compliance needs, drive platform adoption and retention, identify expansion opportunities, and share industry and regulatory insights. Partner with Product, Customer Success, Support, and Sales teams to improve client outcomes and platform usage while managing multiple client engagements.

Lead documentation strategy for complex SaaS products, defining information architecture, content models, structured authoring standards, and AI-ready knowledge workflows. Build automated documentation pipelines for testing, validation, publishing, and deployment. Collaborate cross-functionally with Product, Engineering, Design, Support, Customer Success, and Marketing while using analytics and customer feedback to improve content quality, findability, and usability.

Manages Vancouver office operations, workspace allocation, reception staff, supplies, expenses, events, executive support, building communications, vendors, maintenance contractors, access control, and emergency procedures. Oversees employee engagement, health and safety, catering, mail distribution, and administrative support while ensuring a smooth, well-maintained office environment.

Partners with Sales to lead pre-sales activities for small and mid-sized opportunities. Delivers tailored software demonstrations, conducts discovery, designs solution architectures, configures demo environments, and translates risk, audit, compliance, and GRC challenges into business-focused solutions. Engages customer stakeholders, supports proofs of concept, contributes to larger deals, provides product feedback, and participates in webinars and thought-leadership initiatives.

Partners with Sales to lead pre-sales activities for small and mid-sized opportunities, including discovery, solution design, software demonstrations, technical presentations, and customer conversations. Translates risk, audit, controls, compliance, and GRC challenges into tailored SaaS solutions. Configures demo environments, defines proof-of-concept success criteria, supports technical wins, collaborates with Product, and contributes to marketing initiatives and larger enterprise deals.

Senior individual-contributor to lead architecture and implementation of cloud-native SaaS systems using TypeScript and AI. Own services end-to-end, influence multi-team technical direction, establish AI governance and observability, mentor engineers, and improve engineering standards, security, and operational resilience.

Supports US corporate compliance for Diligent Entities by researching regulatory and filing requirements, translating them into detailed product requirements, documenting discoveries, tracking rule changes, and validating platform behavior. Collaborates daily with Product, Engineering, Customer Success, customers, and other internal teams to support compliance-related feature delivery.

Lead the strategy, roadmap, and evolution of Stewardship Intelligence, a corporate governance and capital-markets data product. Manage Product Management and Research teams, improve dataset quality and coverage, introduce automation and AI, and partner with Engineering and UX to deliver product experiences and data services. Engage institutional investors, governance professionals, advisers, and issuers while collaborating with Commercial, Marketing, Sales, and Customer Success on positioning, launches, adoption, and customer value.

Leads multiple agile engineering teams building AI-first governance, risk, and compliance products. Responsibilities include owning technical roadmaps, driving scalable distributed systems on AWS, championing AI and automation, partnering cross-functionally, and mentoring engineers. The role requires extensive software development and people leadership experience, along with expertise in cloud infrastructure, CI/CD, DevOps, and agile practices. Preferred experience includes modern web technologies, serverless AWS architecture, infrastructure-as-code, data integration, application security, and regulated environments.

The Director of Product Marketing owns go-to-market strategy for Diligent Boards, including positioning, messaging, product launches, market intelligence, sales enablement, pricing, packaging, and customer adoption. The role translates complex SaaS, AI, API, data, and automation capabilities into customer value, partners cross-functionally on product and commercial strategy, leads customer and market research, supports demand generation, and measures pipeline, adoption, expansion, and revenue impact.

Owns end-to-end go-to-market strategy for Diligent Boards, including positioning, messaging, launches, market intelligence, sales enablement, pricing, packaging, and adoption. Partners with Product, Engineering, Sales, Customer Success, Finance, and leadership to translate complex SaaS, AI, data, and integration capabilities into customer value. Leads customer research, competitive analysis, AI product marketing, commercial execution, and KPI-driven optimization across SMB and mid-market segments.

Lead the strategy, roadmap, and evolution of Stewardship Intelligence, a governance and capital-markets data product. Manage Product Management and Research teams, improve dataset quality and coverage, scale research operations through automation and AI, and partner with Engineering, UX, Commercial, Marketing, Sales, and Customer Success. Translate institutional investor and corporate issuer needs into product priorities, launches, data services, and ongoing improvements.

Leads a global platform engineering team and owns the strategy, architecture, governance, and roadmap for Atlassian Cloud and Microsoft 365 E5 platforms. Designs integrations and automation across identity, HRIS, ITSM, and business systems; improves self-service and support outcomes; and establishes security, access governance, AI adoption, reliability, compliance, and continuity standards. Partners with cross-functional teams and develops engineers while guiding enterprise platform modernization.

Drive adoption, retention, and expansion for key accounts by advising on configuration, customization, and optimization of the GRC platform. Assess client GRC needs, recommend tailored solutions, support roadmap and governance implementations, identify at-risk clients, increase usage, and partner with Product, Support, and Sales to improve the platform. Monitor industry and regulatory trends and share subject-matter insights.

Own end-to-end onboarding and drive customer adoption, run proactive check-ins and Quarterly Business Reviews, coordinate cross-functional issue resolution, build repeatable playbooks, templates and reporting, and help shape the Customer Success function while collaborating with international colleagues.