We are looking for an Entitlement Representative to join our Global Order to Cash – Entitlement team in Chennai.
This is an amazing opportunity to grow your customer facing experience by supporting our international customers to receive timely access to Clarivate's web-based products and services by managing trials, new business setups, and renewals.
About You
- Must have a bachelor’s degree in any subject specialization that supports the role.
- Minimum 2 Years overall experience in internal, external stake holder and customer handling specifically in Salesforce CRM.
- Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management.
- Knowledge of Microsoft Office, Intermediate to Advanced Access and Excel Skills.
- Knowledge of web product delivery and processes.
It would be great if you also had . .
- Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.
- Ability to achieve thoroughness and accuracy when accomplishing a task.
- Ability to listen effectively and obtain necessary information to do transact successfully within the business sectors.
- Driven towards operational excellence and achieve quality in everything you do
- Strong organizational skills
What will you be doing in this role?
- Internal, external stake holder and customer handling specifically in Salesforce CRM.
- Working knowledge of CRM, preferably Salesforce and order management and billing systems like NetSuite or Zuora
- Experience with Salesforce Configure-Price-Quote (CPQ) or other CPQ tool is highly preferred
- Demonstrated work experience in managing web product delivery and processes, order fulfillment/delivery and/or customer service.
- Must possess knowledge of business processes, pricing, policies, and contracts.
- Understand a company’s opportunity to cash processes.
- Assist in resolving incoming queries promptly, demonstrating a high level of professionalism and strong communication skills.
- Follow Clarivate’s audit and compliance controls.
About the Team
The Entitlement’s team is part of our Global Order to Cash (OTC) organization which includes Order Management, Billing, Collections and Cash Applications. Each group collaborates to provide transparency on our end-to-end processes and performance, working to a high standard in order to meet our customer expectations.
Hours of Work
Monday to Friday- rotational shifts covering APAC, EMEA and US hours.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Bachelor’s degree in any relevant subject specialization
- At least 2 years of overall experience handling internal and external stakeholders and customers
- Specific experience using Salesforce CRM
- Strong written, oral, and presentation communication skills
- Microsoft Office knowledge
- Intermediate to advanced Microsoft Access and Excel skills
- Knowledge of web product delivery and related processes
- Experience with CRM, order management, and billing systems such as NetSuite or Zuora
- Experience managing web product delivery, order fulfillment or delivery, and/or customer service
- Knowledge of business processes, pricing, policies, and contracts
- Understanding of opportunity-to-cash processes
- Experience with Salesforce Configure-Price-Quote or another CPQ tool
- Strong problem-solving and analytical skills
- Strong organizational skills and attention to accuracy
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
